Questions & Answers

Q: QuestionDoes anyone know how these would fare for gym use? Use the bose, but sound quality is mediocre.

Asked 6 years ago by Di.

• A:Answer They sound great and stay in ear very well. The only issue I see with any earbud like this is sweating and the wax or oils of your ear/skin sometimes making them a little slippery in ear. Just right fit the silicone pieces it comes with for the size of your ear and it shouldn't be too much of an issue, even with a lot of movement.

  Answered 6 years ago by Joseph

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Q: Questionany experience with airplane background noise?

Asked 6 years ago by George.

• A:Answer With the right tips and if it is good fit there is isolation..not noise cancellation but isolation - like ear plugs

  Answered 6 years ago by Aldonis

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Q: QuestionDo these earbuds seal out external noise? I use my wired earbuds to cut the noise of the lawnmower and leaf blower while I rock out...will these do?

Asked 6 years ago by TheDad.

• A:Answer These buds do not have active noise cancellation, but the do a very good job at blocking exterior sounds. My previous buds had noise cancellation and I was a bit hesitant since these do not have the option, but I am satisfied with their performance in noisy situations. You will hear some outside sounds but they are distant and well isolated and at the higher listening levels all but the loudest sounds will be unnoticeable. I'm thoroughly impressed with the overall performance and highly recommend to listeners who value sound quality over features.

  Answered 6 years ago by Frank

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Q: QuestionIs there internal/built-in memory/storage? so I don't need to bring my phone while jogging to listen to the music

Asked 6 years ago by Mae.

• A:Answer Unfortunetly, no. If these are your only pair you'd have and primarily use them for jogging I'd look elsewhere don't get me wrong they sound great but they tend to fall off if you step heavy or jog down hill so hikes can be finicky.

  Answered 6 years ago by KRISVerified Purchase

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Q: QuestionCan I wirelessly charge them?

Asked 6 years ago by Asa.

• A:Answer No, you cannot wirelessly charge them. They come with a USB-C cable for charging.

  Answered 6 years ago by Frank

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Q: QuestionCan you use one ear at a time at work I can only have one in

Asked 6 years ago by TheToad.

• A:Answer Yes, but only the right earbud, you can't do it with the left

  Answered 5 years ago by Meno39

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Q: QuestionCan someone please tell me if these earbuds are low profile enough as to fit comfortably when wearing a snowboarding helmet?

Asked 6 years ago by Snowboarder.

• A:Answer They're too big to use them with a helmet. Sound quality is great due to its size, a smaller earbud will have smaller drivers, sound quality would be compromised.

  Answered 6 years ago by JuancaVerified Purchase

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Q: QuestionI am considering these, and I'm curious how they perform when using on a plane even tho they are not noise cancelling.

Asked 6 years ago by Tommy.

• A:Answer It's not noise cancelling but if you get the right sized "ear bud", you can pretty much cancel a lot of the noise out. They go pretty deep in the ear so it will muffle a lot of ambient noise. It'll feel kind of like putting in earplugs.

  Answered 5 years ago by Ruckus

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Q: QuestionIs there firmware update that address the crackling issue and that it turns on when case is completed out of power? Thanks

Asked 6 years ago by 979979.

• A:Answer Firmware update 1.26

  Answered 6 years ago by MusicLover

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Q: QuestionAny idea when these will be available nation wide?

Asked 6 years ago by D.

• A:Answer Its actually available nationwide, but it appears that quantities are limited. I ordered these online through Best Buy, and although it said get it by Jan7th, I already received mine a week ago. I guess it all depends on how many they get in stock and then sent on a first come first serve basis.

  Answered 6 years ago by DjinnVerified Purchase

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Q: QuestionUnable to sync to new devices. Need help.

Asked 4 years ago by Antenna.

Q: QuestionDo these have the same sound quality as the newer model

Asked 4 years ago by Captsquishybelly.

• A:Answer Not as detailed. But definitely warmer, fuller and richer sound. I like them better.

  Answered 4 years ago by createanickname

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Q: QuestionMy Sennheiser Momentum True Wireless charger case has a broken hinge. . I purchased these ear buds on 01/03/20. Can I get this charger replaced from Sennheiser free of charge?

Asked 4 years ago by soundgeek.

Q: QuestionDoes these have wireless charging? Do they work with android and apple

Asked 4 years ago by yyc1120.

Q: QuestionI am having problems with my ear buds when playing music my left bud plays music but the right one does not i cant seembto find a awser but if i take it out it stops left or vise verse from working

Asked 5 years ago by Jj.

• A:Answer I have had that happen occasionally. I place them back in the case and bring them back out and it is fixed.

  Answered 5 years ago by DPR613Verified Purchase

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Q: QuestionHear out of only one ear bud the left one

Asked 5 years ago by Anonymous.

• A:Answer You must have the 2 ear buds really near by in order to use the LEFT SIDE..ITS ANNOYINGLY BAD

  Answered 5 years ago by CristhiandesignsVerified Purchase

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Q: QuestionAre these compatible with my iPad Pro 12.9 3rd generation?

Asked 5 years ago by Michel.

• A:Answer Yes they are, but you can only link them to one device at a time though.

  Answered 5 years ago by Spookio515Verified Purchase

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Q: QuestionAre they compatible with iPhone 8 plus

Asked 5 years ago by Joe.

• A:Answer Yes, they are compatible with iPhone 8 Plus.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionCan I use these to replace hearing aids? I mostly need to boost the high frequency spectrum.

Asked 5 years ago by ppersch.

• A:Answer I would talk to a doctor about that.

  Answered 5 years ago by mtnmac

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