A:AnswerMake sure its truly clean i had something similar happen to me recently because my husband vaccumed moist dirt. Its a very good vaccum but if you don't make sure to clean the hose, the roller and the canister properly it will not work to its potential. Make sure theres nothing stuck on the rollers or the hose behind the rollers. Mine ended up having dry dirt stuck and it would only suction at around 40% once i cleaned it it was good as new.
A:AnswerYou don't Get it out or atleast i havent needed to there is two little slats that hold the hose in place you have to turn them with a coin and it opens better . make sure to uae scissors if you have hair on the roller and you can also pull any other debri if you see any.
A:AnswerHello Rolo,
We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does not have a height adjustment. With this being said, it has a bare floor setting (brushroll doesn't spin) and a carpet setting. It also has a suction release valve to lower suction to help with maneuverability.
We hope this information helps.
The Customer Support Team
A:AnswerHello ANGEL,
We would like you to know that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does not have a height adjustment. This great vacuum allows you to use the vacuum with the brushroll turned on or off. The vacuum also has a suction release valve. If you find that the vacuum is hard to maneuver on a high pile carpet, you can open the suction release to help with the maneuverability.
We hope this information helps.
The Customer Support Team
A:AnswerHello Knittingmomof4,
We would like you to know that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum includes the Premium Pet Power Brush, Wide Pet Upholstery Tool, Straight Suction Nozzle, Dusting Brush, and the 12" Crevice Tool. This great vacuum allows you to store the Dusting Brush and the 12" Crevice Tool on-board.
We hope this information helps.
The Customer Support Team
A:AnswerMost of the vacuum has spots where you can pull apart the hose, tube and even full parts. They are not always noticeable. I used a thin broom handle once through the hose. It worked. Most of the time it's not that hard. Sometimes a large paper or sock will clog the upper tube. You just take it apart and pull out the sock etc...
A:AnswerIt says 15.5 lbs. It is so much lighter than my old Hoover. I needed something lighter as I’m 68 years old and have arthritis in my right hand. It really picks up so much more than my Hoover did. Love it!
A:AnswerMine had what you mentioned plus the thin nozzle, dust brush, and furniture cleaning attachment, Sounds to me like those items failed to get put into your box. I would contact Shark.
A:AnswerHello Robert,
We are sorry to hear that you are experienceing difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are avilable Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
A:AnswerHello,
We definitely understand your concerns. We would like you to know that we are required by law in the state of California to include the California Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assured that all SharkNinja products are in compliance with all applicable laws and regulations.
We hope this information helps.
The Customer Support Team
