A:Answer Hi PattyPipes, We regret to hear you're having some low-volume issues with the subwoofer. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear.
To ensure optimal performance with the subwoofer, please follow the steps below:
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
Hope this helps! -Sam
