Questions & Answers

1-10 of 62 Questions
  • Question
    Do I need a LAN or will my Wi Fi at home work?   (11 Answers)

    I do not know what LAN and Ethernet means.....I have a cable box at home that gives me Wi Fi.....will I be able to make it work only through Wi Fi connection or do I need a LAN installed at home?

    By Arturo December 5, 2014.

    Answers
    • Best 
      Answer

      LAN is Local Area Network. That would be your home system. Ethernet are the wired cables that look like bigger phone jacks. WiFi means you don't need those wires. The My Cloud needs to be wired to your cable box, but you can access it with your computer wired to the cable or through your WiFi. So, it sounds like you don't need to buy anything else, as long as you have at least one Ethernet plug on your cable box for the My Cloud.

      By JimHoam December 27, 2014.

    • Question
      Can I connect the Cloud 4TB directly to a router with gigabyte ports?   (10 Answers)

      My home LAN is Cat 5 (10/100) and connected to a 16 port Sysco switch (also 10/100), but my router has gigabyte ports and is also wireless with duel 2.4 GHz and 5.0 GHz bands. If I connect the Cloud 4TB directly to the router, will I be able to get gigabyte transfer rates wirelessly and still provide the LAN with 10/100 rates?

      By Bob's network September 7, 2014.

      Answers
      • Best 
        Answer

        Yes, that's exactly what I did when I set mine up for use. My main computer is on the opposite side of the house from where the router and the My Cloud drive are located and I have yet to have a problem.

        By norsebassist October 28, 2014.

      • Question
        hello there, is it true that with this device i can listen to my music anywere even in my vehicle   (10 Answers)

        can i use this external hard drive in the stereo in my car so i can listen to my music

        By javier January 20, 2015.

        Answers
        • Best 
          Answer

          Assuming you have both a smartphone and a bluetooth-capable radio in your vehicle, you could share your WD drive (from home) via the cloud (via the provided software) and access it via the "WD My Cloud" app on your phone. Then, you could stream the music from your phone to your radio via bluetooth like you would to with Pandora. If you meant just plugging the drive into the USB port of your car radio, I'd doubt it. Most car radios have a size limit on what size drive you can access. Buy a thumb drive instead. Plus, how would you power it? Hope this helps :) Mike

          By Westmain February 25, 2015.

        • Question
          Does this unit work with PLEX?   (4 Answers)

          I own an Apple TV 4, which supports PLEX, can I use it to stream videos using wifi skipping the need to use iTunes?

          By Sodadigital December 15, 2015.

          Answers
          • Best 
            Answer

            No, the single drive units do not support Plex Server. I bought this unit with the same purpose and was disappointed to find that it is not. You have to upgrade to one of the double drive units like the "mirror" to get that functionality.

            By jmc82122 June 23, 2016.

          • Question
            Will it backup music from by ipod or from an itune account on a pc?   (10 Answers)

            My music is stored on an ipod and a non-apple device. I would love to get it stored on the mycloud. Is that possible.

            By Anonymous October 23, 2014.

            Answers
            • Best 
              Answer

              Yes, just copy your iTunes Media Folder to the my cloud folder and set your iTunes Preferences to the new location. Make sure to check off "Keep iTunes Media folder organized". I have close to 30GB of music and transferring the data takes about 15minutes. If you are using another software app for a non-apple device you will be able to access those files in a separate folder even on a mobile device. The remote app is very convenient and easy to use.

              By BBReviewer December 18, 2014.

            • Question
              Is this WDBook compatible with Yosemite operating system?   (5 Answers)

              I have an older WD Book that is not compatible with MAC OS X Yosemite. When I downloaded Yosemite, I lost use of my older WD Book as backup. I am somewhat electronically challenged but I think WD was easy to use. I need to know which external hard drive would work best with Yosemite. I have 27,000+ photos, etc.

              By dakota67 August 9, 2015.

              Answers
              • Best 
                Answer

                Yes, It will work with Time Machine

                By AgentYANNI August 9, 2015.

              • Question
                can My Cloud 4TB personal storage able to have multi passwords for multi users for different files/folders/areas in the cloud storage   (11 Answers)

                By Anonymous March 22, 2015.

                Answers
                • Best 
                  Answer

                  Yes, I was able to set up the cloud system with multiple users, with their own passwords. I was also able to customize each user with certain folders they can access. Most of this is set up using the user settings tab.

                  By Heatherdash July 23, 2015.

                • Question
                  Mac Users...   (10 Answers)

                  Are there any issues using this device as aa TimeMachine for mac?

                  By Guernica February 7, 2015.

                  Answers
                  • Best 
                    Answer

                    My Mac saw the drive immediately as a back up location, and TimeMachine worked great for about 12 hours. Then it started throwing incessant "drive is in use" errors and stopped backing up. Rebooting the drive clears the problem up for another 12-20 hours, then it happens again. Every day, so far. I have disabled the powersaving/sleep mode on the drive, that didn't help.

                    By UserDoubleOught1 April 10, 2015.

                  • Question
                    Compatibalty with xbox one?   (5 Answers)

                    Just curious if this is compatible with the xbox one at all

                    By vikes January 2, 2016.

                    Answers
                    • Best 
                      Answer

                      Yeah it works on my Xbox one

                      By roland January 29, 2016.

                    • Question
                      Windows 10   (10 Answers)

                      Does this drive work with Windows 10?

                      By Dawn December 20, 2015.

                      Answers
                      • Best 
                        Answer

                        Yes, it hooks to your router (network) or the USB of a PC.

                        By JerryZ January 4, 2016.

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