Questions & Answers

Q: QuestionDoes this lock have the ability to work with Siri and my Apple Home unit?

Asked 2 years ago by Maus.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Oil-Rubbed Bronze

• A:Answer The lock is compatible. I have it tied into my Apple home, have been using it for about 4 months with no problem.

  Answered 1 year ago by Bulsnoklfif

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Q: QuestionDoes it require a subscription to use the app/wifi?

Asked 2 years ago by Anonymous.

• A:Answer Does not require a subscription.

  Answered 1 year ago by Bulsnoklfif

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Q: QuestionIs this lock 5G compatible?

Asked 2 years ago by AAA1.

• A:Answer The Assure Lock 2 Smart Lock Wi-Fi Deadbolt is compatible with a 2.4ghz network only.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionI have a glass door with dead bolt now. Need to know dimensions to see if it will fit within the frame. Please send for the Assure 2, Assure Touch, Assure Plus. Thank you. MM

Asked 1 month ago by Ange.

• A:Answer The borehole measurement is for all 3 models, with the dimensions of 2-1/8" or 1-1/2.

  Answered 1 month ago by Yale Customer Care

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Q: QuestionDoes this lock have a red Yale Zigbee Network Module (AYR202-ZB-HA) version 261 or higher installed?

Asked 2 months ago by Eddy.

Q: QuestionCan more than one person have the app to manage the system?

Asked 3 months ago by Katelyn.

Q: QuestionWill i be able to control the lock with the ADT system/app?

Asked 5 months ago by HeidyG.

• A:Answer Thank you for your question. No, you cannot control the lock through ADT app. If you have further questions, please get in touch with [email protected] or call 855.213.584.

  Answered 5 months ago by Yale Customer Care

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Q: QuestionIs this lock compatible with commercial doors made with aluminum frame with pull handle on the outside and glass doors?

Asked 6 months ago by Smartlock.

• A:Answer This should work! We can better determine this if you could send a photo of both the inside and outside of the deadbolt to [email protected].

  Answered 5 months ago by Yale Customer Care

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Q: QuestionI watched the video where this is was picked. Did you guys make any upgrades? 2 fix this issue.

Asked 6 months ago by Chad.

Q: QuestionCan this be opened with my iphone and i watch?

Asked 8 months ago by Anonymous.

• A:Answer Yes! The lock can be managed from the Yale app on your iPhone as well as the yell app on your apple watch!

  Answered 7 months ago by DaniGVerified Purchase

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Q: QuestionIs this compatible with google nest?

Asked 9 months ago by JC.

• A:Answer Yes, I have been using it with Google Home for more than a year with no problems

  Answered 7 months ago by Anonymous

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Q: QuestionIs this compatible for an outdoor metal gate? If not, are there any recommendations you have for a smart lock for a metal gate?

Asked 11 months ago by curiousgeorge.

• A:Answer Thank you for your question. They're compatible with metal doors but not made to be installed outside because it's not weather proof. If you have further questions, please contact us at [email protected] or 855.213.5841.

  Answered 11 months ago by Yale Customer Care

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Q: QuestionI just saw a video that showed the lock being opened with a paper clip.. Has this design flaw been looked into and fixed?

Asked 11 months ago by EMR.

Q: QuestionHow many individual codes can be managed at one time? We have a family vacation property with seven individuals in different cities and also need access for a gardener and housekeeper.

Asked 1 year ago by guydrennan19.

• A:Answer Thank you for your question. You can manage up to 220 entry code access as well as have unlimited amounts of guest access in a house. Please keep in mind that entry code access means keypad/pin access and guest access is through the App. If you have additional questions please reach out to our support team at [email protected] or call 855.213.5841.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionIs this lock fire rated or has a fire stop plate?

Asked 1 year ago by JB.

• A:Answer Thank you for your question. Yes, this lock is fire-rated to 20 minutes. If you have further questions, please contact us at [email protected] or 855.213.5841.

  Answered 11 months ago by Yale Customer Care

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Q: QuestionDoes this work with nyQ

Asked 1 year ago by Shane326.

• A:Answer Thank you for your question. Unfortunately, we do not integrate with nyQ. If you have further questions, please reach out to support@yalelock or call 855.213.5841.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionCan the deadbolt be installed with reversed direction? The specifications doesn't specify if both directions are supported. My existing lock is on the left side of the entrance door. Displayed locks at Best Buy store had it on the right side. Thank you

Asked 1 year ago by Marina.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Oil-Rubbed Bronze

• A:Answer Yes, this can be installed either left or right side of the door. There are I closed installation templates for both configurations.

  Answered 1 year ago by AlanD

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Q: QuestionDo it work with ring

Asked 1 year ago by Lock.

• A:Answer Thank you for your question. We are compatible with Ring. Please check out this page on how Yale integrates with Ring. https://support.shopyalehome.com/ring-alarm-H1hKdNgvr. If you have further questions, please contact [email protected] or call 855.213.5841

  Answered 1 year ago by Yale Customer Care

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Q: QuestionIf the battery dies, can the physical key still work to unlock the door?

Asked 1 year ago by Ismael.

• A:Answer Yes, you will get a notification when the batteries need to be changed. The physical key does not need power or anything else to work.

  Answered 1 year ago by AlanDVerified Purchase

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