Customer Ratings & Reviews
- Model:
- RV2820ZE
- |
- SKU:
- 6599392
Customer reviews
Rating 4.1 out of 5 stars with 327 reviews
(327 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Absolutely no touch robovacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum! Its been a year cleaning my floor almost everyday and still in good condition. App including mapping may need some work as the mapping sometimes confuses fhe robot
I would recommend this to a friendRated 3 out of 5 stars
Never mapped. Returned it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never fully mapped my house correctly or even completely. Ran multiple times no change. Gave up and returned it. Absolutely a waist. Unfortunately.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alexandra,
Thank you for taking the time to share your experience with us. We understand how frustrating it must’ve been when your robot never fully mapped your home correctly, even after multiple runs. This definitely isn’t the performance or standard we want our customers to experience, and we understand how these issues ultimately led to a return. For future reference, our team is always here to help troubleshoot mapping or performance concerns before it reaches that point. You can reach out to us at 1‑888‑228‑5531, where one of our specialists will be more than happy to assist you. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
The lil champ works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I didn't give it 5 stars because of the app, (if you have it you know) it vacs and mops great, and maintenance is very easy, Jeffrey has some weight to him but not too hard to flip over and clean..I think I will keep him..
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans so well. Mops awesome. Love the no touch featurw
I would recommend this to a friend - Cons mentioned:Suction power
Rated 3 out of 5 stars
Not a Bad Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad robot. I used it for a few weeks before returning it. The app is very user friendly. It just didn't have the cleaning power I needed. The suction wasn't strong enough, and there was no option to adjust it. The mop wasn't the best either. Sometimes, it woupd just leave wet streaks as if it didnt have enough water.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to share your feedback with us! We're truly sorry to hear about the inconveniences you encountered with your Shark Robot, which led to your return. Rest assured, we will pass your feedback along to the appropriate teams at Shark to help prevent this from happening again. We hope you'll consider trying our products again in the future!
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great Vac/Mop Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! It rained and our dogs tracked mud everywhere. We ran the mop and woke up in the morning to a spotless floor!
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent team, cleans me perfectly and without so many problems.
I would recommend this to a friendRated 4 out of 5 stars
Good peoduct
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the app is not good. Eveything was ok. I can’t complain.
I would recommend this to a friend- Pros mentioned:Mop
Rated 5 out of 5 stars
Great Vac and Mop Robot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot is exactly what I was looking for to replace my roomba. Self cleans, vac and mops for maintenance and has a clean spot function that only goes wherever you need a deep cleaning. Excellent product!
I would recommend this to a friend Rated 3 out of 5 stars
Shark Robot vac & mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOt sure if I have it set up correctly. Was able to map, but some times it doesn't complete the job. haven't been able to connect to wi fi. the app is confusing. Haven't been able to map different floors. doesn't always pick up pet hair completely. I think for the money spent, I might've considered another model
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello John,
Thank you for sharing your experience with our product. We understand how frustrating it can be when setup doesn’t go as smoothly as expected. This isn’t the experience we want for our customers, and it’s not the standard we strive for. For optimal performance, especially with mapping and app connectivity, the robot works best when connected to a 2.4GHz Wi-Fi network. This frequency provides better range and compatibility with smart home devices. If you're having trouble connecting or navigating the app, we’d love to walk you through the process. Please don’t hesitate to give us a call at 1-888-228-5531. We're available from Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET. One of our product specialists will be happy to assist you. We’d appreciate the opportunity to help resolve these issues and work toward regaining your confidence in our brand.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Shark robot vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice vacuum! Does the job very well can’t complain about anything.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to assemble and configure, works great around multiple rooms in the house on hardwood floor and carpets. The most difficult part of getting this cleaning robot to go was selecting its name!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it’s a little pricey but worth it, I live in a area where there is no grass but dirt and have a very active dog but this vacuum keeps my floor dust free
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , it helped me alot , easy to use and clean very good. I recommend.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Clean every day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why I took so long to buy this, the comfort knowing that once you got home from work everything is gonna be clean has no price.
I would recommend this to a friend Rated 3 out of 5 stars
You get what you pay for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These vacuums parts last longer than irobot. I had problems with irobot silicon agitators wearing out within a week where shark is cloth and brush based agitators and can handle rougher surfaces. The scheduler portion of the app is limited to 2 schedules per day. We have 6 dogs and 2 cats after our family all moved back together. We had to put 2 of these units in our house, one on each floor. They both have issues emptying dog hair, often cloggong and throwing errors. They also dont fully clean the entire room if the schedule goes room by room per day. We have to schedule a whole home cleaning daily for it to work properly. Our downstairs base has already been replaced due to th mop water filter breaking in the first month. Overall a C for large houses with haed floors and many animals.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to leave a review! It’s unfortunate to hear that your Shark Robot Vacuum has experienced inconveniences with dog hair. We’ll make sure to share your feedback with the relevant teams for future considerations aimed at avoiding this kind of situation from happening again. If you need any assistance with your Shark, don’t hesitate to contact our team at 1-888-228-5531, and we will gladly assist!
Kind regards,
Shark Clean.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
A cleaning power house in a small package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little guy is amazing! It’s a huge upgrade from the Roomba we had before. Our floors have never been cleaner. It was a splurge, but well worth it.
I would recommend this to a friend Rated 5 out of 5 stars
robot vac
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thank you for this excellent product, is the many helps for us.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Cleans well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased! The robot cleans better than expected. The app is a little clunky and could use better editing features, however, the robot does it main job well - Cleaning!
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Excellent Performance & Super Quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet & performs amazing. Extremely impressed with my Shark.
I would recommend this to a friend
