Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never will I spend a dime with this business again. They act as if the they have the repair world cornered! They took my device in for repairs not telling me at purchase the geeks would handle repairs. This is my second time spending over $2000.00 On a drone. Only the Joliet store have issues, I will say that.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to bring this to our attention. I'm sorry to hear about this poor experience and the inability to get adequate assistance. It's always frustrating when communication doesn't line up. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Not What Coverage Should Look Like.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had received a DJI Mavic Pro Fly More Bundle. It came with 2 years Geek Squad protection. I got it looked at and was issued a replacement. Great. But, I had to buy a second 2 year protection service for the replacement. Apparently, the original protection "terminates" after using a COVERAGE FOR TWO YEARS within a month of activation. This does not make sense at all. If you are covering all parts, labor, and even a full replacement for two years, then you should be able to use any amount of coverage for those two years. Best Buy... Best Buh Bye.
I would recommend this to a friendBuy warranty from DJI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper to buy directly from DJI website. Its $125 at DJI website. YOU HAVE 48 HOURS TO ACTIVATE A WARRANTY WITH DJI ONCE YOU BUY THE DRONE FROM ANY RETAILER. DONT GET FINNNESED LIKE ME. THEY WONT PRICE MATCH THIS LOL.
No, I would not recommend this to a friendThey lie about what’s actually covered!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They lied about what was covered for my drone purchase. DJI protection plan includes 2 flyaways a year. When I bought the protection plan I informed them about what DJI offered. They informed me that their pp covered fly always too. So since I’ve was there I purchased the Best Buy pp. 45 flight later the drone did just that. With a new battery installed it took off but stopped responding the the controller. Dove into the middle of the lake and was gone forever. Contacted geek squad and they refused to replace it bc apparently they don’t cover flay always! What!!! That’s the only reason I bought it from Best Buy! I shop for all my appliances and electronics from bb but will not be shopping there again.
No, I would not recommend this to a friendYou're ripping me off.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 399 for that extended plan and I was told it was returned in full four different times. I was finally able to get into my account and see they only credited me 12.00!!!! I demand you fix this and get me the full refund as promised or I will file a complaint and contest this at my bank and file a complaint with BBB.
No, I would not recommend this to a friendPoor service, poorly helped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only did they take back the drone, they took back the $100 that I got from a “GIFT” card voided my warranty and gave me back a refund, but like I said they voided the warranty and took the $100 back that they originally “gave” me. So basically I lost nearly $500 out of the transaction, sure I got a refund for the drone, but I was suppose to have it replaced, not given back partial of my money, the drone still flew there was just a problem with the gimbal, which I believe could’ve probably been fixed and probably will be fixed and resold.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I'm sorry about the misunderstanding or lack of communication there. If that $100 was a promotional gift card, those do get voided upon the return of the product that gave it. Generally, we do work on repairing a drone first if we think it's possible. If you have any questions or would like further support on this, please let us know.
Insurance claim only got me 1/2 of its coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Insurance was suppose to get my drone fixed at no cost, up to twice in a year but since he didnt know what to enter when filing my claim, I was told they could only refund me my drone and not what I spent on insurance. Leaving me with no peace of mind about what was suppose to be hassle free fix.
No, I would not recommend this to a friendDoubting if I'd ever use the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I took this deal, it was said to be mandatory with the purchase of my Karma drone and GoPro. I got $125 back in rewards after my purchase of the package so I really only spent $50 on this service. My phone screen cracked and they did not offer geek squad discounted service even with my paid membership. I will probably never use it unless the drone crashes.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi thabowler – Unless it was purchased as a bundle, Geek Squad Protection Plan shouldn’t be mandatory for your drone, but it is certainly a good idea, as drones can crash. Part of the appeal of our Geek Squad Protection Plans is the peace of mind they give you. Even if your drone doesn’t crash, we hope that just having the plan makes you feel better. If you have any question about the coverage your plan provides, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly wish 0 stars were an option. I got suckered into buying this but there are no available appointments in my entire state, can't get through on chat or by phone so I'm out of well over 2 grand for a device and service I can't even use. At this point,, I would rather just return everything I bought and never shop with BB again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Wasted money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this warranty. Yuneec offers accident protection for half the price with up to 2 accident forgiveness replacements directly from the mfg.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having Best Buy's all over the country, often times, helps eliminate the need to go back to the manufacturer. There are items where the manufacturer works with us to allow us to fulfill their warranty to our customers in the store.
You should be able to get a prorated credit for the unused portion of your protection plan, if applicable, and you're welcome to discuss this more with any customer service representative in the store or over the phone!
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like having a warranty on all of my items that are expensive however I have never had to pay the same amount for the item and it be the same amount for the warranty
No, I would not recommend this to a friendWASTE OF MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give 0 stars. Waste of money. DO NOT BUY PROTECTION FROM GEEK SQUAD OR BEST BUY. A drone that malfunctions over water and is unrecoverable should be covered for the cost of this plan. DO NOT BUY
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tou would do better to get a square trade warranty or go through DJI. Geek squad warranty not worth it. Yes, I am disgruntled about purchasing 2 warranties only to find out they are as they say!!!
No, I would not recommend this to a friendGeek Squad very poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called about it falling apart in the first 10 minutes and was given the run around by 3 different people so basically I just gave away $200
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep buying this crap and the crap I buy keeps going out!
No, I would not recommend this to a friendBest buy rob me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody knew what to tell me for my questions or act like they were qualified for any questions
No, I would not recommend this to a friendghd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad service, when I bought the drone I bought the warranty, the drone load was unloaded very quickly, I took it to the store and as there were no longer available to replace it in the store they kept the drone, and with the cost of the warranty and They only returned a credit card for the store for 500 dollars and I had paid 750
No, I would not recommend this to a friendGeek squad and employees stole about a thousand do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible mistake getting this drone from this store it flew away a week after I got it and they still couldn’t help me even with the insurance I paid for
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible customer service no appointment times The people in the store were clueless the first time, have to try again
No, I would not recommend this to a friendDon't buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's the point in buying this if they aren't even going to honor it?
No, I would not recommend this to a friend
What experts are saying
