Customer Ratings & Reviews

Purchased an OWL security system 3 years ago and have replaced 3 of tge 8 cameras. Installation is a breeze, the app works fairly well; but tge outdoor cameras fail within the year being exposed to Florida heat and rain! Disappointing! Seeking a new system since I cannot replace the cameras again! The only clear camera view is the frontdoor since it is not exposed to the elements. Again disappointing!

Good equipment, no clarification of what register your new purchase means, trying several times to register equipmet and serial number. This does not exist here. I have receip with warranty and extended warranties thats it.

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

They all work really good but the actual holders for the camera are very sensible and might ripped.

Works good…. Until your free 30 days subscription expires then its useless unless you pay. I have no idea that it requires a subscription so you can review the notifications on your app. Now its useless because trial period is over. I wish that they can do what blink offers. Like automatically erase your videos after 7 days.

I want to make it clear that I bought this as a gift for someone else's apt. I didn't realize you also need extra wiring that goes under the door when you set ring camera up (assumed at ran on chargable batteries). For an apartment thats pretty inpractical, especially since you apparently also need to buy a holder for it to truly be secure on the door. Overall, I'm sure the product works great, but if you need to buy extra parts to make it work that should be strongly implied.

Not sure if it was necessary. Bought just as a precaution.

Not sure if necessary. Bought as a safety precaution

Haven't had to use it yet - but got it to protect the TP Link Deco mesh wifi I just bought, as it was so expensive. If/when I have to use the service and coverage - I will leave a more impressionable review. Let's hope I never have to activate it.

Did not work well at all. Had to return. The blades aren’t strong

Orbi router works wjen ut wamts to goes out occasionally

I HATE PURCHASING THESE EXPENSIVE EXTENDED WARRANTIES ONLY TO HAVE ALL YOUR PRODUCTS DIE RIGHT AFTER THE WARRANTIES EXPIRE. I CANNOT TELL YOU HOW UPSET I AM WITH PURCHASING A MICROSOFT SURFACE PRO THAT WITH TAX AND WARRANTY COST ME NEARLY $3,000,00. I ONLY USED THIS MACHINE FOR MAYBE A YEAR WHEN I TURNED IT OFF AND IT SAT FOR A YEAR NIT TURNED ON AND WHEN I NEEDED IT I WENT TO CHARGE AND POWER IT ON AND IT WOULD NOT WORK NO MATTER WHAT GOOGLE TRICKS TOLD ME TO DO. I HAD TO SHELL OUT THOUSANDS MORE FOR YET ANOTHER COMPUTER, MONEY THAT I JUST DONT HAVE RIGHT NOW. I DID NOT PURCHASE THE EXTENDED WARRANTY ON TNIS ONE. I WILL NEVER PURCHASE ANOTHER SURFACE PRO IN MY LIFE.

So far so good, depending what’s kind of product do you claimed …

It's good to have protection for everything to protect your purchases

Since I haven't been able to use the warrantee yet, I CAN'T give it a TRUE review.

Have not used this protection on my cameras but with them being outside it made sense

Work well until the black out mess it up but it function time to time or sometimes it stop working

Geek Squad is pretty cool. But when you unable to go to the store to bring your item in. To get fixed, they will not come out to your house. And I don't think that's fair.

Work not yet complete to install. 5 weeks of waiting already. Service not yet used.

Work not yet complete to install. 5 weeks of waiting already. Service not yet used.