Customer Ratings & Reviews

The agents were great when had to tablet in to be fixed they explain the process and let me know it could be a few weeks and also can track your repair and got tablet back in short time fixed and they explain what they did and tablet works fine and I'm very happy with there quality of service

I recommend that this be purchased for the things like Controllers. Laptop, Desktops and anything that gets used on a daily basis. Easy to have your items fixed or replaced. Definitely read up on the higher priced items like smart TVs. If there is accidental protection for it, i would purchase that as well.

I brought the Xbox controller because the RB button stopped working or if it did work, it was intermittent. Best Buy does not repair controllers and so they gave me a new one as a replacement. Happy with this transaction.

Years ago my father taught me it's never worth it to purchase extra store warranties, but I have learned that for electronics in today's world, that's not necessarily true. Sometimes I purchase these, and sometimes I don't, but especially for gaming-related items like game consoles and expensive accessories, it's a great investment. I've had to make several exchanges in past years, and with Geek Squad warranties, it is NEVER a problem.

Protect your investment! I love Best Buy warranties when your device or item does not work just bring it in they ether replace it, or give you a gift card to purchase another one. HASSLE FREE THE BEST PART

I bought a Turtle Beach wireless gaming headset and had problems shortly after. After being so unimpressed with its build quality, I opted to return them to get something of equal or lower value. I decided on an Astro A40 TR headset, threw in a couple extra bucks to cover the difference and walked out of the store content. The whole process was a breeze thanks to the coverage.

Geek Squad Warranty Service is just amazing. Its nice to have "peace" of mind knowing that your product is going to last you a long time. I have had nothing but great experiences with the replacement program and I continue to purchase them.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.

I purchased a RC Truck online at Christmas for my son. Unfortunately he ended up breaking the truck last week. I took the RC Truck to my local Best Buy to have them replace it on Friday March 3rd. I didn't have any issues getting the truck replaced, and believe it or not the truck was shipped to my home the very next day on Saturday March 4th. You gotta purchase the Geek Squad Replacement Plan it is so worth it.

Highly recommend the service contract for Xbox controllers. These all eventually break and mine have all been within the 2 year window. 20.00 contract will get you a free replacement if it breaks no questions asked so although price point is high compared to product cost it is well worth it.

I couldn't have asked for a better warranty. I purchase all electronics from BestBuy because of this warranty. I have never had any issues, I take the item back, give my account info and the response is the same every time. Go ahead and grab another, bring it back up here and we will exchange it, not to mention the 2 year warranty starts over if you replace it. Kudos to you BestBuy!

After discussing the best buy warranty with a sales rep I usually purchase it with any product that qualifies. If anything goes wrong with the item sans intentional damage they have your warranty on file and will replace it. I hope to not have to use it but when purchasing items it gives me the peace of mind especially on an expensive item that I won't have to buy it again.

Geek squad protection is an amazing feature to have and you can't ever go wrong with it!! If you don't buy it with your expensive purchases eventually you will wish you would have take it from my last experiences....

As always the Geek Squad warranties are great and they provide peace of mind for a small price. I have no problem recommending these warranties as every time I've had to use one, it has been no hassle at all, and the staff is always very courteous and professional.

I have used this service a few times and it is perfect for certain items that you think are going to get used alot. The ease of replacement is simple, however I wish I didn't have to go to a BB store for replacement. But it's definitely worth your money.

helped me with my gaming headsets. I recently went to take my headset back because it was making a weird noise. they stopped carrying the white astro a40 so I had to get the new black a 40. they took off the $50 difference in price. so all I had to do was pay for my 2 year warranty. love the SQUAD!

I had a set of head phones go bad (hey it happens). Went in to Best Buy, and boom, I was in and out in less than five minutes with a replacement. No hassles, no questions, didn't even have to have my receipt because BB had it under my phone number. Paid 39.99 for the insurance and it netted me over $293. Pretty good when you need it. Best of all it was easy.

i had an issue with a product i purchased just a month after i bought it and using the geek squad replacement plan i purchased i was able to get a new item just by bringing in the broken item and switching it. No questions asked and no issue. I was in and out of the store with my new item in less than 5 minutes. For sure the replacement plan was a great purchase.

This insurance has saved me so much money and time with so many products. I purchase it in everything. Biggest this was some very expensive gaming headphones. They crapped out 5 times in a year returned them every time with no hassle from the tualitin Oregon store. just those headphones alone it saved me $1,500 most of which went right back into the store on other products and how I've become an Elite member.