Customer Ratings & Reviews
- SKU:
- 5578780
to a friend
Don’t buy a 4 year!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like this wasn’t explained well at all. It’s not truly a four year warranty, once you use it, you loose it....should have bought a two year & saved a Ton of $&&. I returned a broken robot vac expecting to get it fixed or replaced, but once I did that they said oh you got a great deal on that, sorry here is your money and they no longer make that vacuum, so if you want to down grade you spend the same amount & need to buy another warranty. Very annoying.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi April. Thanks for taking time to share your feedback with us. We appreciate it and will utilize it as best we can. I'm sorry to hear the Geek Squad Protection on this vacuum wasn't explained thoroughly and can definitely see why that would be frustrating. We hope to give you a better experience in the future!
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a bug fan. I bought a 4 year warranty and then when I when in with my dead item 9 months into owning it they told me they made a change to all warranties for that item and that there was nothing that could be done. I wish I wouldn’t have spent so much on the warranty for that time frame since it wasn’t used.
No, I would not recommend this to a friendWarranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I have always loved the warranties at Best Buy but since you have changed it here recently, I’m not a fan. So I purchased a 4 yr protection plan and less then a year I had to use it because the roomba I bought wouldn’t charge . Old protection plan would let you transfer your warranty to the new one. New plan won’t.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Waste of money for the Roomba
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use the warranty less than 2 years after I bought it. And I bought a 4 year warranty. Once you use it it’s gone. They replaced the Roomba but I had to pay for another warranty and the difference of prices. A cost well over $400 dollars.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Poor design at battery connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get extended warranty for 2 of 3. All have loose pin on circuit board for battery plug. Got 1st replaced under warranty, 2nd (1st) lasted for 6 months when bought 1 year warranty. 2 of 3 had issue just after warranty expiration, 3rd wasn’t out of box until after warranty expiration
No, I would not recommend this to a friendNever really used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t use this except for maybe once for them to tell me that I had to replace the hard drive and the tech support would save me more than it cost. Wasn’t really true I ended up spending some money.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The way the sell the service it wasn't the same way we buy it.
I would recommend this to a friend
What experts are saying
