Customer Ratings & Reviews

Love the new washer and dryer and installers were quick! Make sure to grab steam hose and chord! Best buy associate did not add it to the purchase and it was needed at time of installation! Thank God the installers had these with them or I would have had a fit with best buy. It’s silly that Best buy had a child sell me a major appliance, he probably didn’t know I needed these things to go with my purchase. I myself was surprised that the chord did not come with the unit.

Installation was very good. It took a while to figure out how to use it but once done, it worked extremely well. It would have helped to have the operation manual so a person could figure out the symbols on the unit and the dos and don'ts. I understand that information is available online but that isn't always obtainable.

Brian and his partner did a great job installing our new washer and dryer. They were very fast and they professionally know what they are doing. Thank you for your outstanding service. Till next time.

I’ve only use the unit a few times, but the washing machine makes a squeaking sound, no matter how heavy the load. Hopefully with use that will rectify itself. If not, I’ll be calling customer service. Yes

My purchase of a stacked Washer & Dryer by GE is outstanding. AS usual Best Buy offer the High-Quality selection of appliances, electronics and professional services that I depend on. My personal opinion is I recommend Best Buy as a source for all my needs.

Installation went wel. Scheduling was easy but they hire 3rd party installers. I have had a bad installer that required a reschedule but the final work was good

They had many problems getting this scheduled and installed. Not Best Buy’s best effort for sure. Despite the troubles they did get it installed on the third rescheduled appointment and the service techs were great. The installation went well and quickly completed. They used the flexible venting and instead of cutting the vent pipe to fit they wove it in a contorted shape. I’ll have to fix it later. The service tech insisted it would be fine and I wasn’t going to argue then, just happy to get it and have it installed. My bar was perhaps too low after waiting to get it for 6 to 8 weeks.

Same team that installed the Refrigerator…same dynamic…in a hurry!!! Because one door handle was not allowing to take out the old laundry center they suggested me to leave the new one for me to install it later, when i had already paid in full for the installation and haul away…I took out the door in a minute and they finally installed it…

Beautiful washer dryer column. I dream of having one like this, however, this one was for my tenant ...She loves it.

Successful quick installation by knowledgeable technician and good instruction on operating washer dryer.

Quick delivery. My only complaint is how unbalanced they left my machine. I had to fix it myself.

The guys got the job done efficiently and cleaned up well after they finished great job!

Great washer/dryer combo! I would definitely recommend it. The crew that installed it were very professional. Customer service was really helpful and courteous. The dryer is very roomy and the washer holds a decent size load. It truly is the perfect set when space is limited.

I wasnt going to try to install it so this made my life easier

The washer/dryer arrived as promised and was installed efficiently. The installers were careful when bringing it into the house and cleaned up nicely before leaving. The machine was tested and we were asked if we had any questions before they left.

Guys really knew what they were doing. They unstacked the old W/D and installed the new laundry tower in short order. Hauled away the old leaking washer too.

the install guys were fine EVERY TIME... but unit was damaged every time and still is! it works but for the money it cost i should have one that looked like the store showroom - with out dents

This was a HORRILBE experience, 1st attempt the item ordered was damaged, and the delivery men didn't tell me about it at all, it wasn't until it was in my house that I noticed the damage, they left me the damaged item, and told me they could not hook-up the vent properly either. 2nd attempt, I inspected the item before they brought it into my house, this one was more damaged than the 1st delivery, even the men that brought it didn't want to install it, they were embarrassed as to the condition of the item. 3rd attempt, finally this one is not damaged, and after explaining to the the delivery men of my prior issues, they made sure to get things done right including the installation of the side vent, however, the item doesn't look level, but it does work properly. Overall I had to wait about a month to get this washer/dryer combo installed, not a great experience. With even worse customer service, even the staff mentioned to me how poor the customer service was, this experience has me me question whether or not I will continue shopping at Best Buy for anything in the future.

Everyone was such a help and they were patient as i moved a couple more things that were in the way. I ended up having to take a cabinet door off to fit it through a tight space and i didnt have the tool. The guys brought in their drill and helped me take the door off. Amazing!!!

The guys were very nice, helpful and understanding. They got the job done fast, and right the first time!