Customer Ratings & Reviews
- Model:
- BN450M
- SKU:
- 5554800
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers enjoy the Back-UPS Connect 450VA for its battery life, performance, size, surge protection, reasonable price, and ease of use. The design and overall UPS functionality are also appreciated. However, some customers have expressed concerns about the outlet spacing, the absence of a USB port, and the loudness of the beeping sound.
This summary was generated by AI based on customer reviews.
No User Replaceable Battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used APC back-ups for years and always been very satisfied. I'm sure this is a good product, too, but I was quite disappointed to discover that it does not have a user-replaceable battery like every other one I've ever owned. Looks like a throw-away in three to five years when the battery dies.
No, I would not recommend this to a friendWorks ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok for if you've got the right use case that doesn't need much power.
I would recommend this to a friendBackup battery does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this produce in November, but only recently have I experienced any power outages to see if it works. The first time, the unit did not back up the connected modem and router. I wasn't sure if I had connected something incorrectly, so I checked everything, and all seemed well. I just experienced another outage, but again, no backup. I've made sure that I connected the battery (Duh!), which I did. and made sure that the devices I want backed up are plugged in the correct outlets on the UPS. So, I'm reasonable sure the problem is not my fault. Obviously, though, if the unit doesn't back up my devices for even 10 seconds, that's not what I paid for. Right now, I'm extremely unhappy. Since there are so many good reviews, it may be that I just got a lemon, but still I can only review what I have and it doesn't do what it is supposed to do.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to provide feedback about our UPS. I am sorry to hear that you ran into issues with our UPS. If any one reading this review and runs into issues like this please do not hesitate to reach out to an APCbySchneider support team. We would be happy to assist you in resolving any issues with our unit. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/.
Don’t buy APC brand...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a few weeks ago, on sale for $40, to keep my cable box powered up during power fluctuations. THIS PIECE OF JUNK DOES NOT-NOT-NOT WORK. My lights flickered today. CLICK: cable box powers down. This thing can’t even keep the tiny electrical load of a 6-month old cable box running?!?! So the cable box tries to reboot, CLICK. Three more times the box can’t even fully reboot and the UPS fails to do it’s job. Also, the manual describes several scenarios of status light plus beep tone, but it DOES NOT DESCRIBE THE BLINK PATTERN I AM SEEING, NOR THE BEEP TONE!!!!! I am VERY frustrated and I will NEVER buy another APC product ever again. I am going to try CyberPower as I hear they are very good. NOTE: Earlier when I did a search for APC UPS half of the results on Google were for CyberPower products. Just now when i did a search for CyberPower UPS there were ZERO results for APC! I guess that should tell us all who NOT to use...
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our UPS. I am sorry to hear about the issue you are facing with our UPS and any inconvenience it has caused. I would double check that that the cable box is plugged in the battery side of the UPS and not the surge only side. If the unit is plugged into the battery side I would try reboot unit the unit to see if the issue clears up on the unit. You can reset by disconnecting the power cable then the internal battery. After this you would want to hold the power button for around 10 seconds. You would then reverse the instructions to power on. If the issue still persists after this process please do not hesitate to reach out to an APCbySchneider support team since this unit would come with a 3 year manufactures warranty. We would be happy to assist you in resolving the issue. We offer email and chat services through our support site.
Underpowered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot keep up even laser printer. Shuts down when printer is connected to battery powered outlet. No USB to connect to computer to shutdown computer when power is down. Very under powered and lowest entry battery backup. It will not keep your computer safe if power is down. Computer will be powered down unexpectedly, which might cause System disk failure.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking the time to review our BN450M. We appreciate the feedback. We actually do not recommend connecting a laser printer to our Back-UPS for the exact reason you described. Unless it is mission critical to be able to print during a power failure, we recommend connecting a laser printer to a separate surge protector.
Wake up by an alarm that cannot be disabled!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't you love waking up in the middle of the night by an alarm that cannot be disabled? As if this thing is saying "Get up! Get up! APC needs more money!!" Another winning feature is the non-replaceable battery. Made a switch to CyberPower and never looked back.
No, I would not recommend this to a friendjunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked great the first 6 months. about 1 year later the peoria IL area power is up and down like a yoyo. now the ups doesn't even last 2 minutes . the batteries are junk.
No, I would not recommend this to a friendBrand response from APCProductSupport
Posted .Thank you for taking time to review our UPS. I am sorry to hear about the issues you are facing with our unit. This unit would come with a 3 year manufactures warranty which would cover the battery. Please reach out to an APCbySchneider support team so we can assist you in resolving the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
