Customer Ratings & Reviews

Great phone overall. My iPhone 8 Plus finally died and needed a replacement. The XR is almost identical in size with my old phone which I prefer. The only reason I gave it 3 stars was because the battery is at 77% and will need servicing. I came back the day after I bought it and they would not service it. I get that it’s a used phone. Not sure what Best Buy’s standards are in terms of selling used equipment. Not very high apparently lol. For future reference, check it before purchasing and leaving the store. The phone was completely dead so I had to charge it at home overnight. Also iOS was several versions behind. Oh well. Lesson learned.

I bought it for my friend and she loved it and besides from a few scratches on the edges of the cameras but the rest was great and the battery life was at 82% which given the years of the device it’s great! And True Tone was still working which means original screen was on.

Phone came in good condition would purchase another iphone in future

the item is very good no marks perfect condition and good service connection

perfect shape , exactly what i ordered. Definitely recommend for those who want apple but dont want to pay new apple product prices

Received the phone with a damaged screen maybe water damage? (See picture) Overheating! And only 80% battery health. I knew it was a used phone but I guess I thought they did quality control? Spoke with an associate, and they said to come in to the store closest to me and we could start an exchange. So im going in tomorrow and we will see what they can do. Hopefully they honor that I paid for next day shipping. And that I don’t have to go without a phone for much longer.I hope the next one is much better!

My initial review gives it 4 stars overall. It’s exactly what I ordered. There were no cosmetic flaws on the phone. I will be trying out the software and iOS system to see if there are any issues or glitches. So far I am very happy with the phone. My main concern was that it would have minor cosmetic damage like scratches but it looks perfectly brand new. I will update the review if I find any software issues later. Great phone!

My son is enjoying it for months now. At first I was skeptical as it was just refurbished, lo and behold its working like brand new.

Despite being pre-owned. The phone was perfect in the box, and I haven't had any issues with it.

I’ve only had the phone for a week and let me tell ya this phone is a huge up grade from the phone I had so it is a god send!!! I love it!!!

Nice phone but some features are difficult to use. Price about $100 to much. Should have been less than $400 for an unlocked 3 yr. Old phone. Battery life is 85%:when fully charged. Doesn’t see, to hold charge. Hardly use and need to charge daily.

Still learning how to operate it because I’m not a tech savvy person but I have the help that I need. My children.

Great phone for that price. My wife was able to take really great pictures with our XRs. Man, I miss my XR.

Awesome purchase, well priced, I’m glad I bought it

I was on the market for a budget refurbished or pre-owned iPhone. Preferably a iPhone XR or later. Thanks to store credit, I was able to purchase this unit direct from the Best Buy website. And despite my concerns about buying a pre owned device, my fears were put to rest when I received my iPhone XR in the mail. The unit I received was in good condition with only a few minor scraps and minor domestic damage. Not a big deal really since it’s impossible to notice when the phone is put in a case. The screen was in perfect condition. And the phone performs perfectly without any technical hiccups or flaws. I highly recommend those on the market for a used iPhone to consider buying from Best Buy. You get a quality device for much less money. Including discontinued models. Also, I received codes to redeem for free trials of Apple Music, Apple News, and Apple TV. Which greatly expands the value of purchasing these products from Best Buy. Overall, highly satisfied with my purchase!

Good Items. The camera is clear. Running fast. The prices is reasonable.

its good just that the charger port is failing but overall it is greta

I have never bought a phone from Best Buy nor have shopped at Best Buy but I would love to come back a shop the first time experience for me was great and I love the phone i got and customer service was so great and the employees were so nice I would recommend anyone to go to Best Buy and shop

The phone was perfect and with no problems and was cheaper

Quick delivery, XRiPhone works great, only comPlaint would be phone always says offline , no internet, updates don’t happen