Customer Ratings & Reviews

The delivery men didn't pick up the old washer and so rude. They even challenge me if I can do anything about their service.

We not able to unhook water connection from old fridge to new fridge. I was able to do it why couldn’t they?!

I told them to remove the doors of the refrigerators and they did’nt. Result- scratched front door!

They scratched my wall and denied my property damage claim

Did not take the other unit to haul away or ask about it.

I am giving this a 5 because of second haul away guy Bryan. He was super and very professional. However,the person who delivered my refrigerator did not hook up new one and said he could not take old one at that time. I understood that part-BUT,he cancelled my haul away without me knowing so I had to wait a week with both ref.in my kitchen before They could come and haul old one out.Delivery person was kind of rude-but second guy Bryan made up for it.

New Samsung refrigerator was a muxh better replacement to my older unit. Excellent quality, love the interactive tablet screen on the frint. Spacious capacity and very quiet operation. Salesperson in Best Buy was very knowledgeable and on-point with fantastic service quality. Delivery was on-time and very professional. Entire experience nothing short of impressive.

I used the haul-away service when I purchased a new refrigerator, and the process was seamless from start to finish. The delivery team was punctual and professional. They carefully removed my old appliance without damaging the floors or walls and made sure to double-check that nothing was left behind. The whole process took less than 15 minutes. They were efficient, courteous, and respectful of my home. It was such a relief not to have to figure out how to dispose of the old unit myself. If you're replacing an old appliance, I highly recommend adding the haul-away option—it’s one less thing to worry about, and totally worth the cost.

A special mention and thanks to the staff of Best Buy, 5th street, Miami Beach. Courteous, helpful service which is constant. Always received assistance with whatever issues I’ve encountered. My recently purchased fridge (November) was timely delivered and installed rapidly. My phone problem resolved by a young lady in store.

Basically what I needed was for the clothes dryer to be moved from the basement upstairs. Then I could have moved it to the curb for pick-up. But it was the same price to have them take it away so that is what we did. The two guys used straps to carry it up and out to their truck. They did a good job.

The delivery and installation of our new LG Top Mount Freezer Refrigerator was done on time, quickly, flawlessly and without any difficulty whatsoever. Caleb Lyles and Travion Lumpkin were both very friendly, pleasant, courteous, knowledgeable and professional, especially Caleb, with the handling of the delivery and the installation. I was extremely pleased. Thank you!

We've had this for a few weeks now. So far it's been fantastic. Everything seems to be working as advertised. The sensored opening and slow closing functions are actually pretty nice. The level of coldness seems to be consistent and stable without over-chilling loss of coldness. The shelves are all solid and form fitting. So far so good.

I like the stove. It works well. I’m getting use to many of its features and functions. It works well for all of my needs at this time. I had some issues with installation and missing parts to the stove, but Best Buy was very helpful and prompt with solving the problems. At this point I have no complaints, and I’m satisfied with my purchase.

REFRIGERATOR IS VERY NICE AND ADAPTABLE. I WASN'T AWAWARE THAT IT IS SMEWHAT SMALLER THAN I ENVISIONED, BUT IT DOES THE JOB, IT'S A WHIRLPOOL BRAND, WHICH I HAVE ALWAYS LIKED, AND I HEARD FROM THEM VERY SOON AFTER PIRCHASE, IF I HAD ANY CMPLAINTS, I AM SATISTISVIED WITH MY PURCHASE.

We were told that Best Buy would haul away a microwave for us (on the phone when we called the Eagan Store) if we brought it to the Eagan store, however when we arrived with it we were told no they did not recycle microwaves at that store - we would have to pay to have it picked up. The person waiting on us made an exception and charged us $30.00 instead of the normal charge because we had been given incorrect information. We really appreciated it.

My wife is very pleased wih Best Buy! She loves th Dishwasher because it hac a lot of great features, such as the 3d drawer which is deep to hold more. And the installalation team were super! They professionally got it installed in record time after arriving as scheduled -extraordinary service

My VERY old frig was large, bulky, and a mess. The specs to get it out of my kitchen and building, which was build in 1940, made this job hard. Luis and his partner did what two other services would not do, take off the doors to start, and get it out of the building. They were incredible. I cannot thank them enough. Great dudes. Nice, professional, and went the extra mile. Thanks Luis, so much!

The gentleman at Best Buy who sold us our refrigerator was extremely helpful and knowledgeable. The refrigerator was delivered as promised and the delivery men were courteous and helpful explaining how to purge the water and ice prior to consumption.

We had the hallway service done as part of our Replacements of our refrigerator and stove. The installers were very quick and efficient, were obviously experienced and friendly, and were able to remove both appliances quickly and with no damage to any of our walls or floors.

The haul away of my old dishwasher was seamless and quick. The two man crew divided tasks, with one working on plumbing and the other disconnecting the old dishwasher. A Masonite pad was placed to protect my hardwood kitchen floor. The crew arrived 30 minutes late due to traffic but called to let me know. As with any appliance delivery my only suggestion would be that the scheduling window be confirmed more than the evening prior, but that is probably not possible.