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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 202 Showing 4,021-4,040 of 9,207 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is fantastic as long as Xfinity is providing service. The ONLY problem is the unreliability of Xfinity internet, but there is absolutely nothing wrong with the modem bringing fast internet to our home. Love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this modem for 4 years and it has never had any problems. I just ordered a new router because my current router is very outdated even though it's only 3 years old. This modem is still solid and supports the internet speeds my family needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    works great with the nighthawk router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. Would buy again if I needed another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an inexpensive modem that would put off a good signal and this does the trick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Xfinity Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much more reliable and faster than Comcast original modem. Also eliminates the rental fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is easy to install and works very well. The high speed modem is doing its job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Capable, Basic Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word great with my Comcast service, the tech was able to set it up when my service was installed not problem. Getting a simple modem like this is a great way to avoid the increased cost of rental modems with built in features that many customers don't need.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great boost for my internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was so slow and kept gettting "stuck," so after having the cable company come out to check the tech said you've got to get a more powerful modem. Arris was one of the products he suggested, so I went with it. Took care of my internet issues!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a modem that I could use with Comcast and after reading the reviews, I chose this one. It works great with my internet speed (75mbps), and I haven't had any issues. It does exactly what it says it will without breaking the bank. Great modem!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to install. The directions were easy to understand, but the information regarding the lights needs to be clarified. This is one of the least expensive modems availablle and I am very pleased. It works great!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT FOR MORE SPEED!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was plenty guided in Best Buy to get the perfect product for my new internet speed!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works exactly as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than renting one for sure. That is really it but the review has to be longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lights are blindingly bright, but this is a great modem. Easy to set up and fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine, but lights do not function as they are supposed to, so the cable company and I had a difficult time syncing it to my computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product for the price; found what we were looking for at a good price at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Replacement for the older model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Had no problems and works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable modem worked without any issues for speeds up to 100 MBPS. Flawless connection with Time Warner/Spectrum. There is the upfront cost of the cable modem but this product will save you on equipment rental fee's from your cable provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to get out of renting one from service provider and I am NOT regretting the decision. Bought the modem, hooked it up, called my service provider to activate the modem, and voila! Have not had any issues since hooking it up and I get internet speeds as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great size and features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was suggested by the super nice sales associate. It makes sense to buy a modem separately from the router so when 1 goes out you don't have to buy both things again. Easy to install, and I have little skill in that area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace box from Comcast so I can stop paying the monthly rental fee

    I would recommend this to a friend
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