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Customer Ratings & Reviews

Your price for this item is $199.99
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Customer reviews

Rating 4.3 out of 5 stars with 2254 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,254 reviews
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop that i got as a Christmas present for my girlfriend's dotter, so this sunday i will have a better review, but this one looks pretty nice, i beleive she's going to enjoy it!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a cheap computer to run an old game and this worked perfectly. I am really impressed with this laptop. I got it on sale for $99.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As described . It came in like two days maybe even one day it was two days earlier than it was supposed to be that’s all I do now and it was well packaged and it looks perfect and I am happy with it I would not complain at all Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first bought this laptop I wasn't very happy. It wasn't the one I want. But as I've been using it...it is kickbutt and does anything I need it too

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 3 out of 5 stars

    Love and and hate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but no sd card slow ama not enough space

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TiffanyB,


      We're sorry to hear that your unit is running slow and you don't enough storage space. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below. Alternatively, this model supports up to 512GB M.2 PCIe Nvme SSD for storage expansion.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0098) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support


      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

  • Rated 5 out of 5 stars

    Great value for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop at a great price. The webcam works great and it’s clear and crisp. The keyboard feels great too. I especially love the metal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful, great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a school laptop, the number keyboard is very useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect work laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop, the perfect work laptop to Spotify, basic work needs and telework. Works at a great speed and has some cool features

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google invented it, they perfected it…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this based on what I know about Chromebooks. I was unaware Microsoft has a chrome book as well. Definitely do not enjoy using Microsoft’s version when I am already immersed in Google and their chrome book. I am now unsuccessfully trying to turn this into what I thought I purchased

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jimmy,


      We're sorry to hear that you are not satified with your device. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. This model is not a Chromebook, it uses Windows in S mode that's streamlined for security and performance, while providing a familiar Windows experience.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0083) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its perfect for a child who’s learning how to use a computer , it was a little gift for my stepdaughter so far it works good for her

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asuz laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my boys for Christmas and they love it they play their game's on it with no problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS 14” sound value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent computer for the price point. Good for everyday browsing and basic Word doc tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It came unscratched and it’s better for online classes or just to use for personal uses. It’s not really that big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, light, and neat! Great machine for daily tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    V.good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it. It was on sale. And i am glad i purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for daily use. Can easily bring anywhere you go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent if sale price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually goes on sale for $130 or less once a month. If you catch it at that or cheaper and just wanna check emails, YouTube, or do light school work stuff, very decent. RAM is not upgradable sadly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Officialkingtat,


      We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102018923-0094) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Coukd definitely be better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok as far as graphics go, and the keyboard. But it keeps freezing during the setup—especially during the privacy setup—and has to be rebooted over and over so the windows works.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,


      Please allow us to apologize for the freezing issue you are having with your unit. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0051) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support


      Troubleshooting - https://www.asus.com/support/FAQ/1042398/ Asus

  • Rated 5 out of 5 stars

    Great tablet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet for the money. Using it for business social marketing.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 2 out of 5 stars

    Don’t waste your money- there is a reason it’s 98

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great until the mandatory update was complete. Now it’s slow, not sure what to use it for now.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Twobravo,


      We do understand your disappointment with the laptop and the inconvenience this may have caused.


      On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date. Also, verify if internet service is working properly while accessing web applications, or surfing the web since poor and unstable internet connection will affect system performance and stability.


      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus