Customer Ratings & Reviews
- Model:
- SDRW-08U7M-U
- SKU:
- 5711513
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Easy Set Up External Dvd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy set up for when you need an external drive
I would recommend this to a friendGreat addition too Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and was not difficult to set up and use.
I would recommend this to a friendDvd drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, works great, very happy with purchase
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s advice drive but works great. Have not had any problems yet.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for a family member and she really likes it.
I would recommend this to a friendA touch expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure that it would have worked fine. Returned new. Couldn't use because the laptop we bought with it was a dud.
I would recommend this to a friendCould be better
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t work with all laptops so read carefully all specs
No, I would not recommend this to a friend- Cons mentioned:Software
Zero value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work on my iMac. Software failed. Asus tech support was zero.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Hoss,
Thank you for taking the time to post your feedback on this model, we truly appreciate it. We are terribly sorry for the trouble you had with the device not working with your IMac. We are truly sorry on behalf of our technical support team for not providing the best support. Can you tell us exactly what happen? Did you get an error message? We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: customerloyalty@asus.com and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
turned it in for a Dell.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was not appropriate for my needs. Geek Squad member took it and traded it for a Dell. This drive needed 2 USB ports, where the Dell required only one and was easier for me to operate.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Eschaefer,
Thank you for posting your feedback on this model, we truly appreciate it. We are truly sorry to hear that the device was not what you needed and the inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. We are very happy to hear that you got a unit that suits your needs. We truly appreciate your feedback. For further inquiries please feel free to reach out to us at: customerloyalty@asus.com and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Did not work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried connecting to my USB 2.0 AND 3.0, did not work. I returned the next day. Not a plug and play device for me.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us and I am sorry to hear about the the issue that you had which led to the ZenDrive being returned. Can you tell me exactly what happened when you connected the unit? This plug and play drive uses USB 2.0 and I would have loved the opportunity to assist in investigating the cause of this issue and hence find a solution as this is not common among our ZenDrives. If you would like to reach out to us for any assistance you can email us at customerloyalty@asus.com and use the link to this review as a reference. Please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
- Cons mentioned:Flimsy build
Not the greatest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews on this drive and thought I could live with the “not too easy to put disks in and take out” that I read in other reviews. But they aren’t kidding in their reviews! First to open the drawer is all but impossible. The whole drive is completely a matte black finish, other than the Asus name on the top of the drive. Second, the button on the front door to have the disk drawer open is almost not noticeable in low lighting and is all but flush with the door. So, you are trying to glide your thumb or finger back and forth to try and find the button to open. Then to put a disk into the drawer is another fight. The center pin is so stiff, that you almost feel like you are going to break the disk trying to insert it onto the spindle. Taking the disk out, is again another feat of fearing of breaking the disk trying to remove it. The drive itself is very sleek and flimsy feeling. About the feel of a cd or dvd. But the spindle you snap the disk onto is like a bear trap! Just waiting to SNAP your disk into pieces. The two USB cords to plug into your computer is another downfall of the drive. But then it seems this is a standard on most cd/dvd drives. So, it’s a matter of either computer manufacturers building computers with more USB ports or the cd/dvd drive manufactures coming up with some different method. Otherwise the drive appears to work fine.
No, I would not recommend this to a friend
What experts are saying
