Customer Ratings & Reviews
- SKU:
- 5791900
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
Great value!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was having a PC buit with parts i bought from BB and other places and the $200 was a great value. Everything was done timely and just as I wanted. Nopw i have another full year of Geek squad if i need anything eles worked on. Great value!
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are so glad to hear that! Our Totaltech membership has a lot of great benefits, and I hope that you are taking advantage of as much as you can. If you ever need any additional support or have any questions, please visit www.bestbuy.com/totaltech or give us a call 24/7/365 at 1 (888) BEST-BUY or 1 (888) 237-8289, and we would be happy to answer any more of your questions.
Protection is a must
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable insurance for any item bought at best buy while active. Deductible is not bad either in comparison to the actual cost of phone.
I would recommend this to a friendVery disappointed and frustrated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased total tech last year with items I purchased. Long story short my credit card was stolen. I had to cancel my old CC and get a new one. Total tech is supported to auto renew but canceled because of the new CC (without my knowledge). My car radio I purchased 13 months ago was no long covered under my warranty. Called best buy customer service and argued with them for 30 min. I was told yesterday (06/15/23) that my previous purchases were back under warranty. After going to geek squad for my radio I had to spend and extra 53$ to send my radio off to geek squad in Kentucky. Was also told it was going to take around 2 weeks. After calling to confirm (06/16/23 that my previous purchases are covered. They are not, called CS again and was told they cant do anything about it.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thanks for reaching out, Twon. Although, I do wish it were under better circumstances. I can understand how frustrating this experience may be for you. We would be more than happy to look into finding a resolution for you. Please call (888) 267-8289, online on chat, Facebook/Instagram Best Buy Support, or Twitter @BestBuySupport.
My Honest Thoughts
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for protecting your items but I specifically got it for the “member Monday” deals forcthe hot items; Xbox/PS5. Very disappointing. Have not been able to get one yet. They had an event today but BestBuy kept postponing it to a later time. Long story short did NOT get one. Honestly feel like its a big scam, probably have better odds winning a POWERBALL/MEGAMILLIONS
No, I would not recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space that this refrigerator has to offer as well as the fact that the water dispenser is inside the door and not on it.
I would recommend this to a friendGreat service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always the one that didnt think i would need a warranty like this but it came in super helpful with an issue on my computer that i given up trying to fix myself. Super helpful service and message, i didnt have to lift a finger to get it fixed!
I would recommend this to a friendMicrowave installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked good at first, unril I noticed it was crooked..about a 1/2 inch lower on one side.
No, I would not recommend this to a friendAmazing gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A high-end Windows PC that is suited for gaming Ready built and ready to play. It was a simple and user friendly set up
I would recommend this to a friendLiars and deceptive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How about this membership with the understanding that if any of my products had a problem, Best Buy would stand behind them and fix them. I bought a laptop from them and brought it back within the manufacturers warranty due to me having a ongoing online class I was informed by geek squad to bring it back at the end of the semester. When I brought it back, they have tried to charge me $80 extra just to fix it this laptop has not seen any kind of abuse and was functioning as a desktop and that it never moved. The charger does not stay plugged in and the battery is draining too fast.  Best Buy is lying to people to get them to buy this membership. Save your money and find a different place to buy your products..
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello! In addition to added protection, as a My Best Buy Total™ member you also receive 24/7/365 support, member pricing, discounts on repairs and advanced services, an extended return/exchange window on most products, and more! All of these savings and benefits add up. For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people that came to install my tv were kind and good and made sure i was satisfied with my installation
I would recommend this to a friend
Best EVER!!!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why wouldnt you want Total Tech??? It literally can save you thousands of dollars on installs, troubleshooting, and warranties. Its a no-brainer. Nough-said.
I would recommend this to a friendCheaper than verizon.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for new iphone 15 and it covers other bestbuy items I purchased.
I would recommend this to a friendNew stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new electric stove I purchased a year ago
I would recommend this to a friendOmen computer is the best thing out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kick butt for my DJ ing!! I would recommend this computer best money spent !!!
I would recommend this to a friendPs5 review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing,love it worth it easy to set up gameplay amazing
I would recommend this to a friendI love total tech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They help you in every way i can think of thanks guys❤️
I would recommend this to a friendBest deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need this service it includes everything you need to get the tv connected
I would recommend this to a friendGreat quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and sound works great with the PS5
I would recommend this to a friendHappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good …………………,,,,,,,,,,,,’………………………………..,,,,,,,,,,,………
I would recommend this to a friendTotal Tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like having Total Tech. Its super nice to always have someone knowledgeable in regards to my devices when i have a question.
I would recommend this to a friend