Customer Ratings & Reviews

Great experience with the service techs/geeks when I purchased my new pc.

Connected all apps and programs. All went well and wors great.

Was easy to set up and is very easy to use. Love the speed and versatility.

My new computer runs just like my old one with access to pretty much everything - only faster! All of my data transferred great.

Asked for data to be transferred from an older MacBook, to a cleaned off, newer one. In my request I said I wanted the new computer cleaned (back to factory settings) and everything from the old one transferred to the newer one, so I could use the newer one exclusively. What happened was a strict data transfer. One file folder, on the newer laptop with all of the files and data. No integration; the newer laptop useless. None of the files opened nor worked. Had to give both computers back for a complete redo. The second time, most of the programs worked, most of the files transferred without degradation. Items that needed tweaking were taken care of. Overall, less than excellent because of the extra time required to do the task properly the second time. All of the Squad members were patient, courteous, and professional. The lesson is to be VERY specific when describing the desired end result.

I needed to upgrade my hard drive and transfer all of my data. Geek squad did the job in one day even though I didn't have my Windows key for the reinstall. They even wrote down my key for me in case I needed it in the future. Service like this is why I always go to Best Buy & Geek Squad.

the agent helped to transfer old pictures from windows 7 to MacBook Air. it's perfect.

Antonio and Deanne were amazing! I spilled liquid on my very old MacBook and I was so worried I lost all of the data on it. They didn’t have the reader but Antonio helped me find one on Amazon that I could get the next day. He even helped get the memory out of the laptop. Deanne was kind enough to see me the next day without an appointment and get everything worked out for me to pick up my laptop in a week. Thank you both for helping me get set up with a new laptop and still have all the work and documents I’ve collected on my old MacBook.

I had a data transfer from an old I-mac to a new one and The technicians did an outstanding job. In addition, it did not take them very long to do so. I got my computer back in one day. Everything worked perfectly. The man to check me in and out was Davis and the Geek Squad tech that preformed the repair was Urgang of the Valdosta, GA store..

Jay was more than AMAZING. In all of my time working with computers, I have never really had a Blue Screen of Death (BS0D) actually mean dead. I could always resurrect it, at least long enough to get what I needed. Not this time. My time commitments and resources were not in alignment to spend much time working on it, so off to the Geek Squad I went. The phone service, although they tried to be helpful, just couldn't do anything. And my appointment scheduled with the local team was a week away. Patience has never really been my strength, but I'm glad I was able to hold on. This service saved hours of work recreating content that I hadn't had a chance to backup. Saved at least 15 hours of my time to rebuild, and hours trying to troubleshoot. THANK YOU.

The transfer from one computer to another was successful. The wait time for pick up was a little long but that was not because of the staff but from other customers without an appointment.

Yes, I truly believe Best Buy's Geek Squad service out performs Apples Geniuses service division any day of the week for 98% of most work. Of course Best Buy are not permitted to upgrade any Apple products, which I don't see why Best Buy doesn't get their Official Apple Repair certification to do that work, because the truth is many risky dink small computer repair shops do have that Official Apple Certified repair service document and as a result can do major surgery on any Apple product and still keep that Apple product under Apple's official warranty status? Am I correct? Maybe Apple is blocking Best Buy from receiving this above mentioned Official Apple Repair Certification with fears that Apple will drastically loose control & start hemorrhaging big money if they ever surrender such a privilege to Best Buy in this department? Who knows, maybe Best Buy doesn't even want that Apple mess? Probably, right?

My laptop had a broken screen so the back up service is great for saving your important stuff and we had it all transferred to the new laptop. I just wish it wasn't so expensive. If you're buying a new computer it should be included in the price.

The individual who set up my iPhone was quick and informational. He talked me through what he was doing and how long it would take for applications to take place.

When our old Dell All in One PC failed to startup we looked to replace it with another Dell All in One, as we were happy with the form factor and ease of use. The set up and data transfer went smoothly and as expected and we are happy with our new unit.

Had a laptop with a broken screen. I was unable to access the files myself. The Geek Squad was able to quickly and efficiently extract and back up those files to an external hard drive. Very much appreciate the technical expertise as there were many very important documents extracted.

I took my old computer with me when I went to the store and bought the new upgraded computer. They called me within in a few hours to pick the new one up after they did the data transfer and set up. They do a great job and they are very fast.

Best Buy employees are very knowledgeable and helpful.

The Geek Squad transferred all of my data quickly and efficiently to my new Dell Inspiron 3030.

Seamless and fast. Great service and knowledgeable. Would definitely buy from the salesperson and store again