Customer Ratings & Reviews

I took my old computer with me when I went to the store and bought the new upgraded computer. They called me within in a few hours to pick the new one up after they did the data transfer and set up. They do a great job and they are very fast.

When our old Dell All in One PC failed to startup we looked to replace it with another Dell All in One, as we were happy with the form factor and ease of use. The set up and data transfer went smoothly and as expected and we are happy with our new unit.

The team was extremely helpful backing up my files with no problem! Quick and efficient.

Documents were installed however they installed Edge and I woukd gave preferred chrome as I was familiar with that previously. Also was told that if price went down in 60 I would get a credit to my credit card, when it did go down I was only able to get a store gift card which I still have not received in 3 weeks. Also, the price is reduced even more in the furst 60 days of my purchase but they wiil not match it.

The Geek Squad recently transferred data from two new Dell laptops purchased at the Best Buy store in North Scottsdale. The Geek Squad iss very friendly and professional. Upon pickup of the new computers, they are extremely knowledgeable in getting you up to speed.

They did trouble shooting on my elderly mothers computer and found it was taken over by a hacker in the Phillippines ... they tried to transfer $3,000 from her checking account before I could shut it all down (as her son, and I'm a computer tech) ..... so we took it in and they found the issue, but my mother decided to buy a BRAND NEW COMPUTER at Best buy and we just took the old hacked on home ... they also told me how to fix the old one... I need to wipe the hard drive ..... but overall it was a GREAT EXPERIENCE and the people were VERY NICE ..... WILL GO BACK WITH ANY ISSUES ANY TIME --- great experience. Hope you consider my 82 yr old mom in your $400 gift card contest .... that would make her SOOOOO HAPPY and she could get some more stuff she REALLY needs ....

I upgraded from an iPhone 6 plus to the new iPhone 15. it was a difficult process but the girls in store made it as good as humanly possible and got all my data transferred over successfully to the new phone. There was a problem wtih my first phone but they took care of see and upgraded me for free to the only other phone like mine that they had in store. I received the next level of memory at no charge. Way to take care of the customer!!

Unfortunately, this could not be done due to account access issues with Microsoft. But we appreciate them trying and refunding the cost.

Antonio and Deanne were amazing! I spilled liquid on my very old MacBook and I was so worried I lost all of the data on it. They didn’t have the reader but Antonio helped me find one on Amazon that I could get the next day. He even helped get the memory out of the laptop. Deanne was kind enough to see me the next day without an appointment and get everything worked out for me to pick up my laptop in a week. Thank you both for helping me get set up with a new laptop and still have all the work and documents I’ve collected on my old MacBook.

We puchased a new HP Pavilion Desktop to replace one that crashed, i.e. would not boot. We wanted to salvage the data! Salvaging the data does not make your apps and devices function. It required several weeks of effort to reinstall most of them. We encountered firewall problems that we had not anticipated. The new Pavilion came with McAfee security preinstalled and we transfered Norton security because we were familir with it. That gave us multiple firewalls. To go with the preinstalled McAfee may sound like the easiest soution, but, when two other computers in your house run Norton and you have a Norton license for three computers it isn't an easy switch. Bottom line is that Geek Squad did transfer the data, Apps and Devices must be reinstalled. We were given no assistance in doing that. That is a separate contract.

The Geeksquad transferred my data to a new drive. I think it was a bit costly considering I am not in business and just wanted my photos downloaded...they however did a nice job. And appreciate their professionalism

The Geek Squad was very professional and knowledgeable and kept me updated every step of the way as they recovered over 13,000 files of priceless family photos, videos, and documents.

The backup is quick. The service is efficient. The Greek squad are courteous.

My new computer runs just like my old one with access to pretty much everything - only faster! All of my data transferred great.

I am thankful and grateful for the associate’s for backing my data up and saving me from that loss. I was not happy that my power cord for my computer got lost when shipped back to store from repair ship, but I am appreciative for the squad ordering me a new one at no cost to me and hopefully they can orevent that from happening in the future. I love the care they had though for my computer and the repair it had to have.

We buy just about every electrical , computers, phones, watches & TVs from Best Buy. Sometimes you may pay slightly more but most times everything is at a great price! I would purchase from Best buy even if their price was higher since we are signed up for maximum product support and protection. Every purchase we make is automatically covered. Many times we have had computer issues and the Geek Squad has been awesome in resolving the issue! It really is well worth the investment!

bought membership.used to transfer photos from 2 old phones to 2 new phones and backed up to usb stick.also backed up photos on pcs.

We had our Geek Squad handle the data transfer from our old to the new computer. They were able to answer our questions and help us with our initial layout. These folks have probably forgotten more about computers than most of us will ever know. Definitely worth the fee.

I needed data transferred off a laptop that was not working. The Geek Squad completed this within a day and they retrieved all of my data, loaded it on my new laptop and they were able to get my old laptop going with a new hard drive. They did a great job

The techs at Geek Squad were able to evaluate my external hard drive and determine the issues and steps needed for a full data recovery. They were able to answer all my questions to my satisfaction and provide the necessary information to make an informed decision. They also made sure to explain the full costs without a protection plan and purchasing total tech support plan which saved me several hundred dollars on the data recovery. Geek Squad was able to recover the majority of the data from my hard drive and I couldn't be more pleased. The techs were professional and friendly helping to set my mind at ease. I would recommend Geek Squad to anyone.