Customer Ratings & Reviews

They did a great job backing everything up also all my photos. Only downside of it was the $100 to do it. Could be a little cheaper especially when I was purchasing another computer that day .

Went to the Crystal Lake location because my laptop was not acting as it should. I was told I needed a new hard drive. I had them but in a new hard drive, back up the data on an external drive and reload my computer to factory settings. When I get home with my laptop and went on the internet all these ads would start flashing. Never have I had an issue with that. Took it to the Best Buy in Deer Park and was told they found 6 viruses on my computer. The cd drive no longer works and now I am unable to load any of my programs on it. I think it is very expensive for the back up. Since I have the back up now I will do it myself and would not use Best Buy again for this type of service.

Data transfer from a damaged laptop was performed, recovering all files. Very impressed by the efficient and timely service.

Purchased a new computer and had the Hagerstown Geek Squad move my old information to the new computer. They were efficient and thorough. I had an issue with Windows Live Mail folders and they fixed it right away. Very satisfied with their efforts and service.

Geel squad was fast, efficient and very friendly. they answered all my questions promptly and were able to transfer my data and store it on the portable hard drive. great customer service.

My data transfer went well but the person who checked out the computer to me to review opened up the wrong section on the computer so it looked like not everything had transferred and he wasn't sure as he didn't work on it. I brought it home and was quite distressed when items that I was told would transfer like photo files, music folders, etc did not migrate, I called and the tech I spoke too said I would have to bring it back, once I did I was set up with Alex who did the work and he immediately knew what the issue was and took care of me. This could have been avoided if the computer is turned over to the customer by the actual person who worked on it.

Great job by agents, connected everything , set up was excellent

the first agent and myself went over exactly what was going to happen and how the Backup and Transfer to my new tower was going procede. When I went to pick up my tower the 2nd Agent went over everything that was done and everything went well. Got home set it up and a little tweaking to my liking and its working great

Transfer of data is great and the basic cost is generally fine. However, what they don't tell you is that when you return, be prepared to bring your own jump drive (make sure its big enough to hold your data). Otherwise, they will force you to purchase a drive even though you just paid almost $100 for the transfer (which means they stick the drive in the computer and walk away). Of course, this is separate from the protection plan which is already $139-$169. I used to love BB, but I have become so incredibly discouraged with their customer service and hidden costs, and lack of following through on their own commitment.

Data transfer issues were resolved and geek squad very helpful.

Geek Squad did an excellent job transferring my data. The associate with whom I worked assisted me in selecting an appropriate hard drive for the transfer; though I was quoted a few days, the transfer was actually completed in one day. The associate I worked with was friendly, knowledgeable, and very helpful. He is an asset to Best Buy and Geek Squad. I would definitely use Geek Squad for this type of assistance again.

I purchased a new laptop to replace my 9+ year old one. Being a Total member, the Geek Squad transferred information from old to the new at no additional cost. They had me come in and sat with me to determine everything I wanted had transferred. Two items were missing, and they completed the transfer while I waited. Highly recommend!

Geek squad was so helpful and made it very simple. I thought my college grad photos were lost forever, but geeksquad were able to get my graduation photos onto a flashdrive that I can transfer to a new laptop I was assisted in buying from bestbuy as well. Not I can print out my college graduation photos, which I have haven't seen in years.

The Geek Squad took care of everything for me. Transfer of data, connectability, set up of everything that we need. They seemed to have all of the right questions and answers to take care of my concerns. Very nice kids! Spent time to make sure I was up and running! This service is huge to customers like me!!!

Transfered data to new laptop. Great customer service.

Agents did a great job recovering my data, fought a difficult old device but made it work.

The guys who set up my laptop and transferred all my data from my old, damaged laptop were as professional as the IT department from the high tech company that I retired from. I did refer them to a friend who also bought a new laptop.

They were some of the most knowledgeable friendly people. And they helped me and saved me quite a bit of money. I would recommend them to anyone only took me a few minutes, and they had me up and running

Geek Squad was exceptional. A little long of a wait even with an appointment but service was great.

The agent transferred my programs from my laptop to my new computer.He also helped me find certain fiies,and created short cuts for my programs.I would not be able to do this myself.