Customer Ratings & Reviews

Great service. Patiently answered my questions and cleared up any concerns.

I was happy with them backing up my computer but too much money just for backing up. I purposely got insurance because I thought malfunction on the computer would be backed up.

My old computer was not able to start up. The Geek Squad was able to recover all of my data and files. The only thing I may have to reconstruct is my address book in Outlook.

They were able to retrieve all the data from my hard drive and saved me a great deal of aggravation trying to find a replacement. Worth the price.

Always use Geek squad. Very helpful and great ideas and suggestions.

Completed the back up in record time. Very impressed. Only bad part was I had to go back to get old laptop power cord-was missed on pick up

Done quickly and efficiently!! Staff were so sweet. Very happy with result

They did great work transferring my data from the old to the new.

My old computer died, so I had to buy a new one quickly. Fortunately, I had everything backed up on an external hard drive, so the Geek Squad was able to transfer everything and they did it quickly.

The Geek Squad did a great job of transferring all the information saved to my old laptop over to the new laptop. Everything I wanted to keep was, and it was done so quickly. I left the store a happy camper.

I totally appreciate the In-home assistance from the Geek Squad staff. I have to admit in all the times I've been shopping at Best Buy I have had on one occasion, had a poor experience. One of the sales staff was very rude to both my wife and I and I felt this was just a one time thing. It was easily fixed and after it was all said and done completed satisfactory. But like I said, the one staff member should be a little less rude, and sharpen their customer service skills. I worked in retail as a member in the management team and this was one thing I would be seriously be conscerned with considering that is what brings customer back to your place of business. So, that is all I really need to say, I will still continue to go to Best Buy, but avoid this one rude staff member.

Geek squad transferred my data to a new hard drive. Although my laptop is old, it is now functioning well and I'm able to complete the tasks I need to complete.

Excellent customer service. Very friendly and knowledgable about products and services.

Having the Geek Squad perform services that you don't feel comfortable performing yourself is great to have available. Data transfer was done in a timely manner and an extremely professional job was done.

Computer problem never going to happen to me. When you least expect it, expect it. Forgot to backup? Well these guys can get it back, get it reinstalled, and set it back up lickty split.

I added the data transfer when I bought a new desktop computer. Spent $80 and it was worth every penny. Everything was setup without headaches. Very smooth transition to my new computer.

I could not turn on my laptop. First time I have brought to Geek Squad they check it in-house and said it's because I have not downloaded all Lenovo updates. They downloaded updates and gave me back my laptop. Next day it stopped worked again. I came back to Geek Squad. This time they sent it somewhere to be repaired. The problem they said it was in the battery. The laptop is working but slower than before. It's useful to have Geek Squad coverage. But I am not sure about level of expertise and knowledge of people who work in-house, at the store.

Jason was very patient with us. He spent time to transfer the data from our old phone to the new IPHONE.

The technician who helped us was extremely knowledgeable and answered all questions we had and then some, very happy we are able to retrieve data from a broken laptop onto our new Macbook! Excellent customer service.

I bought a new Mac and paid the Squad to transfer my data to the new Mac. I learned after first try, that on the Request Form you must stipulate each and every little thing you want transferred. I had listed browser history to be transferred, but apparently that didn't include my Bookmarks. Had to return and get those transferred, by making an Appointment, but at least I did not have to leave the new Mac over night. The guys (3) I dealt with were all real nice, and good at customer service. (I had kept my old hard drive and let them recycle the old Mac; I recommend retaining the hard drive, or the follow up could not have been done.)