Customer Ratings & Reviews

Dear Nick K, you magic wizzard from the realm of Dungeons & Dragons at Oxford Valley. You fixed my mamma's phone in 2 mintes flat, so we invoked a gypsy benediction spell for health & happiness on your entire bloodline for the century.

As a senior citizen I appreciated the Geek Squad for updating my computer I a speedy and professional. They made sure I had all my questions answered.

I bought my wife an upgrade for her CPU and motherboard for Christmas, and decided to take it to GS to have them swap out the parts. I set up the appointment and they told me that I would have to buy the Total Tech service plan and it would cost $200 for the service. Ok, fine. I bring the PC and all the parts up there and I’m waiting around for 15 minutes before anybody helped me. Then, when I finally am helped, I asked repeatedly for assurance that the PC would work and it would be ok after parts swapped because my wife is a streamer and she needs the PC to make money. They assured me several times it would be ok and to not worry. They called me the next day saying they had to upgrade my case because the parts I had wouldn’t fit into the old case and it would cost an extra $80. Ok, whatever, my mistake, I didn’t do enough research into the parts. I tell them ok. It took a few days to get the PC back, and when my wife brought it home, she immediately noticed one of the fans wasn’t connected properly and wasn’t working. She had to bring it back up there to have them fix it and they made it seem like she made it come loose on the way in there by driving over a bump, lol. Ok. So, we get it home a 2nd time, she is 2 hours into her first stream on new PC and it crashes giving her the blue screen of death. Weird, brand new parts and her PC has NEVER done this in the 3 years she has it. We spend hours trying to figure out what it could be, to no avail. The next day she calls and asks what it could be, then they tell us to call the number and schedule a home visit that would be FREE because I’m a member. After her computer crashed a second time, same deal, I called the number extremely angry because of the continued stress of this whole ordeal. The guy on the phone then said it would cost $200 for them to come out to look at it. Odd because the guy in the store said it would be free. I asked to speak to his supervisor to get this sorted out, at this point he told me I’d have to wait about 20 minutes, I told him that was fine and proceeded to wait. After a while he came back and told me it would just be a little longer and to keep waiting. 10 more minutes go by and he comes back saying his supervisor was very busy and wouldn’t be able to talk to me and someone would have to call me back within 48 hours. What he was really doing was just putting me on hold waiting for me to hang up and when I didn’t he made up some excuse so he didn’t have to hand me off to his boss. I exchanged some words with him, extremely angry at this point, and hung up. Then I went online to the virtual support, which was a huge joke of a service. Foreigners who barely spoke English and didn’t even listen to my problems, read off their script and went through the motions, I just gave up, let them do what they were going to do, and just said thank you good bye. Still haven’t fixed the problem, I’m not bringing it back up there, I’ll just take the loss. I already bought my wife a new PC, which I should have done in the first place and not trusted these uncertified, unknowledgeable goobers with my device. This service was a huge mistake and a gigantic waste of money. I’ve sunk about $700 into all of this at this point and I could have just bought my wife a new PC with that money and saved myself the trouble. They completely ruined the joy of my wife’s Christmas present and they have been the least helpful, most expensive service I’ve ever had the displeasure of wasting money on. Do not trust them with any of your technology or important devices, they will not treat them the way you want them to and they won’t help you fix them after they mess them up.

My laptop no longer suffers from performance issues

The agent took his time to make sure he understood my issue.

From the automated phone system to the agents I contacted for help, Best Buy's Geek Squad is a mess from start to finish. My interest in contacting them was simple: using my Total Tech package, install some additional RAM on nine of my office computers. I began at the store, explaining what I needed. The employee was very kind and told me the site visit would be $39.99 per office. Unfortunately, though, she informed me that Best Buy no longer schedules Geek Squad appointments at the store. I'd have to call their toll free number. Four phone calls of getting passed around or disconnected and 90 minutes later, I decided to try an online chat. The Geek Squad agent was solicitous but after 15 minutes of dialogue, again told me that he couldn't help me. I'd have to call a different Geek Squad business line. I called that number and spoke to Mike. He was nice but oh, so slow. He wanted to explain all of the different services. Then he explained the disclaimers of service, what was covered and not, etc. Finally it came to scheduling the appointment. It was then he informed me that business services are not covered under the Total Tech membership package. I explained this is what I bought it for years ago in the first place. I let him explain the policy and said that was fine, how much will it cost? He said he didn't know, that they'd need to bid the job out. At this point he launched into all the different "teams" Geek Squad partners with and why this team would be better than that for me but that he'd first need to get me a quote, blah, blah, blah. I interrupted him and said that none of what he was saying to me was helpful. Just get me the quote. This whole system is broken. For as reputable as Best Buy and the Geek Squad have seemed to be, this experience discourages me from ever interacting with them again. I may return to the store but much about their automated system, difficulty in answering simple questions or resolving problems outside the store is very inefficient and maddening.

My LG dishwasher came up with the AE code which generally means it detects a clog somewhere and so won’t function. I called Best Buy to take advantage of the 3 year addition warranty I purchased and was disappointed to learn that the soonest available appointment was a week away and the window of time for service is 8am to 5pm. Not the great service I was expecting but ok, I can make do without a dishwasher for awhile and the call center says the tech will give me an updated service window that morning. Now it’s the day of the appointment and my wife has arranged to take a half day off of work based on the updated 9am to 11am arrival window the tech texted me first thing. And that is the last positive thing I can say about this “appointment “. 11am went by with no update, no tech. I sent a text to him requesting his eta at 11:30 and then later at 12:30 with no response. Calls to the BB call center were no use, they could not answer why the tech was delayed but the eta on the BB site changed to 1:00 and then 4:00. Didn’t matter, the tech never showed at all and my wife ended up missing a full day waiting instead of half a day. We’ve never had a problem with Best Buy’s service until now and we try to get most of our bigger ticket items there but there is NO excuse for treating your customers this way! Why am I paying for the additional warranty that has been completely worthless when I needed it? Why are your techs no showing appointments with no explanation? Why does your call center seem completely disconnected from this and seem to just blame it on using a third party repair service? Do they answer to you or not? Furious that this was allowed to happen, we will deal with the clog and resetting the dishwasher ourselves rather than go through this again. Would like to see Best Buy step up and offer to make this right in some form but after today our expectations are very low. And if you’re thinking of adding on the Geek Squad warranty maybe yours should be too.

They were fast, efficient, and knowledgeable. They set up my Nest like device quickly and showed me how to operate the system. Will definitely use Geek Service again.

I have had a horrible experience with geek squad. To keep things simple.. I sent my laptop in to be fixed for turning off on me randomly and over a MONTH later, I now have it back, after having to resend it in MULTIPLE times (as the issue wasn’t being fixed even after paying and them saying it was) to now have a brand new issue (that happened under their care! This issue was not a problem when I dropped my computer off originally).. and I’m now be told that I would have to pay for that to be sent in and fixed as well. I had a total of four times having to go in and resend the computer in (I maybe had a day of actually being able to use it between all of these times) and every single time they tried to charge me more. Even though I already paid for the original issue that they weren’t fixing. Absolutely unbelievable, all they want is to take money from your pockets. Do not trust them taking care of your issues. If anything, they just make things worse and leave you with less money.

Absolutely regretting taking my PC to best buy. The service and customer experience at best buy is by far the worst I've experienced from any company. You can't contact the local store directly, instead you get routed to India with no ability to help. Then when you go to the store the staff acts like their time is too precious to help. I got a call saying the work was done and all that was left was cable management and updates which I can do myself. I just want to pick up my property and I'm being treated like I'm trying to schedule a visit with an inmate. It's ridiculous how much time the people/service wastes from people's lives. Take your repairs to the local guy across Freddie's. Using BB GS is risking having your access to your property blocked with no communication or release date.

My tech came in to take a look at a blower error and a burner not working. When he reviewed the burner he told me that this.likely happened from poor cleaning and that the birner would need to be replaced likely that BB would not pay for it. Ok I took that on the chin and was like ok I will pay for the new burner if they cant cover it. My stove is a high grade Kitchen aid over 4k. The blower is on the bottom of the stove as I have no hood over my kitchen from high ceilings. I purchased the stovefrom BB with no OPTION to have BB install but they still offered geek squad protection which I purchased 6 mos prior a repair was needed and tech gave me no issue on replacing a whole board. FFwd to No can do Willy. Next I made the mistake of mentioning the install is hard so any repairs have to be done carefully so the lower ventilation is not ruined. Willie says o wait we didnot install thos stove? Explained that installing was not offered theu purchase online because its a down draft stove. Willie ran with that and was very eager to tell me that likely they will not fix my stove. Today over phone call I tried to explain to willy that I was not happy with his 2023 I wont do attitude. I told him I dient want to raise my blood presuure or argue oversomething that should be fixed paying over 4k. Willie then tells me Best buy does not care about my 4k they area Billion dollar company. Continued to be rude

I would give them a zero if it were possible. I purchased a 1700 dollar Macbook pro that crashed repeatedly after only 45 days. After 10 days and two attempts, Best Buy were unable to repair the MacBook Pro. I bought from them. After five days geek squad said there was nothing wrong with it in spite of a message on the screen saying the computer had crashed. I said to them fix it. On the second attempt, they came back and said there was nothing wrong with it. They also said they refused to work on it. Very amateur efforts on their parts. A totally useless service provided by Best Buy. I have to say the term Best Buy is an oxymoron. Certainly not the Best Buy. I took the computer to Apple in Boulder on Friday and the computer was back on Monday after being refurbished.

Had to take my Dad's AIO to get re-imaged after it got BSD and I couldn't fix it myself. Didn't buy the support package so unfortunately had to pay for the repair, but my Dad's happy so that makes me happy!

My computer was done good so far to my expectations job well done.

Happy that my problem was fixed now I’m back up and running

on 12/30/2024 I was schedule for a Free 20 minute Counter consultation to discuss the problem I was having with my HP Laptop, which would not power on. The Tech check the computer and stated that the motherboard was bad. I then asked him to check to see if I would be able to access the hard drives data in order to move it to another computer. I gave him permission to open that computer to check. He then tells me that the hard drive was corrupted and un-readable and suggested that I purchase their $200 membership to attempt to access the information with a "Level-1" assessment. I did not trust him and decided to take the computer to SWS in Tucson, that very same day. The check the hard drive and told me it was fine and then sold me a SATA Hard drive SSD to USB 3.0 Adapter so I could just pull the file off the hard drive myself. Total cost was less than $40 bucks. I feel like your employee just tried to rip me off. I should not have gone your store in the first place. It was just a waste of my time.

Dear Best Buy, Considering I have searched everywhere for a proper email and only found these, I hope this message finds you well. I am writing to express my deep frustration and disappointment with a recent experience I had with Best Buy regarding a purchase I made on July 11, 2024. I ordered Dear Best Buy, Considering I have searched everywhere for a proper email and only found these, I hope this message finds you well. I am writing to express my deep frustration and disappointment with a recent experience I had with Best Buy regarding a purchase I made on July 11, 2024. I ordered an Apple MacBook Pro 13" (2020) refurbished model (Order # BBY01-80694685617) and picked it up on July 11 at the Hiram Best Buy store. In October, after not using it for a month due to illness, the device will not turn on. Unfortunately, after using the laptop for less than 30 hours, I was informed by one of your contracted repair facilities that I need a whole new motherboard, rendering the device non-functional. This news is particularly disheartening given that I have owned the device less than 4 months and I am disabled and only rely on my laptop for simple online tasks. As well as I am on a limited income and to just have to lose near $1000 is not an answer. This is an absolute scam. I have spent hours reprint resolve this with your ride Geek Squad with nothing. I paid over $800 for this laptop, due to a lease, only to find myself with a defective product that won’t turn on. I have visited three different stores and contacted corporate multiple times, yet I have received no assistance or resolution to my situation. This experience has left me feeling scammed, as it appears Best Buy has sold me a non-working item without any recourse for support or repair. I believe that as a loyal customer, I deserve better service and a functioning product. I am requesting your immediate attention to this matter to ensure that I receive the support I need and a satisfactory resolution. Thank you for your time, and I look forward to your prompt response. an Apple MacBook Pro 13" (2020) refurbished model (Order # BBY01-80694685617) and picked it up on July 11 at the Hiram Best Buy store. Unfortunately, after using the laptop for less than 30 hours, I was informed by one of your contracted repair facilities that I need a whole new motherboard, rendering the device non-functional. This news is particularly disheartening given that I am disabled and rely on my laptop for simple online tasks. As well as I am on a limited income and to just have to lose near $1000 is not an answer. NO ONE will help me with this issue so I have to post until someone responds on every site possible! I paid over $800 for this laptop, in addition to a lease, only to find myself with a defective product that won’t turn on. I have visited three different stores and contacted corporate multiple times, yet I have received no assistance or resolution to my situation. This experience has left me feeling scammed, as it appears Best Buy has sold me a non-working item without any recourse for support or repair. I believe that as a loyal customer, I deserve better service and a functioning product. I am requesting your immediate attention to this matter to ensure that I receive the support I need and a satisfactory resolution. Thank you for your time, and I look forward to your prompt response.

Send my old Dell laptop in my leveno new laptop into the mirrored. So everything would transfer since my Dell no longer worked. Called geek squad to find out if it was done after no communication. Got transferred to international which was completely useless I explained what I needed after having to identify myself she repeated everything I said. I admit I was short with her because I was not getting any answers and she informed me if I was not professional she would end the call. So nice to be threatened when I'm paying for a service. After finding out that the service was complete I could pick up my laptop she couldn't answer me if they had finished all services I'd ask she just kept reading off a script she also could not transfer me directly to the store. I paid for the geek squad warranty and I'm beginning to think this was a mistake

I would give a minus rating if it was available. I took my computer in for repair because it would not load a windows update . It took a week. Charge was 150. They said it was a virus but it was not fixed. I went through the entire appointment drop off process again. This time they said the would wipe it. I it on the permission form that they would return it with everything loaded as it was before. They said they would work on it right away. They did not. It still took a week. When I picked it up a significant number of items were not loaded. The lady started loaded it them and then stopped. She said I had exceeded the 20 minute customer service limit and I had to leave! I skied for a refund-the answer was no

I took a few days to decide writing a review. Never did one before. That is the only way available to get someone to hear my story at Best Buy, if ever... Bought a Lenovo a few days ago. Started having issues. I call Lenovo premium care I am supposed to be enrolled at. They tell me I am not enrolled. Why do I have leaflet in my box telling me congratulations you are member of premium care and your phone number. They transfer me to standard care. They were supposed to call me back today and never did. And NO LENOVO there is no sticker on the back of my laptop with a serial number. I found it on the settings despite being told repeatedly it is on the back. - 100 for Lenovo. I then chat with the best buy customer care online. If I could rate them - 100 I would. The 1st agent was lazy and told me to click on chat now again to get someone to remotely access my laptop. I told him if I do that, I will talk to someone else, waste another 30 minutes repeating myself. He assured me it would not be the case. I called him out. You are giving me the run around. He assured me he was not and sure enough I click end the chat and start chatting with a new agent wasting another 30 min. - 100 for the laziness and the shameless lies to my face. I have the transcript, he removed the part where I was telling him he was giving me the run around. And there is nowhere for me to send the transcript now. Then the new agent does his job and triage me to someone remotely accessing my laptop after I waste my time repeating myself. That one spent 2 hours not only fixing nothing at all but making it worse and with an attitude. He solved none of my problems in 2 hours. And left me with a blue screen keylocker. Now I not only have issues, I simply can't use my laptop at all anymore. That's a way for him to abruptly end the conversation without leaving me time to ask for the transcript and provide proof he did nothing at all. I got an email later on saying he solved all my issues to which I get a no reply email when I interjected. Again - 100 for the utter incompetence, shameless lies, attitude and bad faith. I found out on LInkedin he is a student in an IT School in India. Best Buy if you hire students, make sure you train them to fix actual issues and check their attitude and prevent them from rigging the conversation so it does not show on their record. It is not hard. Do your job Best buy. Then I go to geek squad at their shop. I am received on time, unlike all the people behind me. Since I bought my laptop a few days ago, I can give it back and so I do. A good way for best buy to avoid class action. - 100 for online customer care Best Buy and Lenovo. It wasted my time, did not solve any of my problems, made it worse and lied to my face. leaving me disrespected. That's no way to treat your supposedly valued customers. At the shop they did their job. Though I did not see them erase my data, so I wonder...