Customer Ratings & Reviews

I always bought the Geek Squad yearly membership for repairs, But just recently I found out that it only works if the item purchased is bought by the same person who bought the membership. So if your spouse (same household) buys from something from Best Buy and the membership was bought by you, they do not honor it. Something so stupid. We have a Samsung dishwasher that broke down under one year . We called Best Buy and they said that we needed to call Samsung because it was still under warranty and that they would not be able to do anything. We called Samsung and they said that the error message for the dishwasher was due to installation and that it was Best Buy's responsibility. So we had to call back Best Buy and they said that their system does not let them help us because our membership was bought by the other spouse and not the spouse who paid for the dishwasher!!!?!! Nearly 3 hours of phone calls. Now they want us to go physically to a store and do all this over again. Never again, will we buy the Geek Squad membership. It worked in the past, but I guess like anything else, it is a dying product. People don't fall into buying this membership. Its useless.

If i could give 0 i wouod brought in older laptop which was working to fix screwn as it had come appart from computer. Was supposed to be 200 dollar. Get text. Its going to be 400 i approved because i had alot of private data on machine important data i didnt need the computer i had othets but it was one i was currently using. Had passwords etc. The. Test message with little information 600 dollars plus. I felt like i was held hostage. Not any real explanation but needed computer we t to Pick up told 800 dollars They changed motherboard abd othet stuff) that had been working fine. I paid 450 for this computer new swceral years ago manager passed me by muktuple times abd after waiting he told me my data qas gone He could recover ot if i gave him my microsoft account wnr password but probably not all of it. I never got original Mother board back i dont know where my data is or who has it including rhibgs like prior taxes abd guardianship kg my daughter court docs. He cpuldnt promise to restore. I had no idea they would do this. He said that if i didnt pay at least over 600 since i never signed for 800 it wouod be considered abandomed. They wpuld disassemble it. I didnt trust theu wouodnt sell or that somewhere on this machine HIPPA protected data was not inside. I would not leave that machine working . Too risky. Too much information and not returned. They said i declined back up. But i only declined when i dropped it off and all that was wrong was a loose screen. I would not have approved all My data to be gone or partially retreivable So angry Do not recommend this bait switch and unethical service I want the orginal data back in full

it took forever to get thru to an agent, then they put me on hold for several minutes before hanging up on me, so it took me another 14 minutes to get back to talking to a Geek Squad person, who put me thru all the same question, that i already answered to the previous person...they talked to me , like i was bothering them....Best Buy used to have the best service ever, but i guess that is gone now....i used to buy everything from best buy...Service is everything...even the Best Buy sales people are telling me NOT to buy computers from Best Buy, because they are not very good, especially for gaming...i am very disappointed in the direction that best buy has went...Plus, They are billing me for a mistake that they made....So i will probably never buy anymore computers from Best buy....it makes me really sad, that Best Buy no longer cares about their customers...and now i will find a IT person, since they are now gouging people who are loyal to them...with extremely high prices. I'm pretty much done with best buy...look at my history of Sales...its really high.

When I arrived there was a line of people and workers all over the area assisting customers. I had set an appointment through apple support , by advise of apple support . once I arrived I stood in line until was called . I then let them know I had an appointment. And they asked me to be seated while waiting I’m watching employee sit down and eat , leaning on the shelves having playful banter some even telling each other goodbye they’re going home like I wasn’t even there After 47 minutes of waiting and not once having been asked what my issue was . I approached a worker , he then told me he would see what he could do . He comes back eating chic fil a then he sees me and remembers I’m waiting he comes back and tell me that apple suggested I buy another phone and if he was to fix the issue it would be over four hundred dollars. I thanked him and left I proceeded across the street to Mr.Mobile phone repair here in Ocala FL and the owner attended to me himself : he fixed my phone within 20 mins and only charged me $25 the phone was frozen in DFU mode and needed to be wiped clean but that was after all his efforts to save my information. He saved my phone and I am grateful . GEEK SQUAD I AM DISAPPOINTED!!!!

Beware of Best Buy! This is the first negative review of a company I have ever written. I made an appointment in the Leesburg store for a tech to add a new email to my outlook as I was not able to do it myself. After working on my computer for about a half hour, he told me it could not be done and that I needed to pay $219 for his service. However, he offered the yearly service plan for $190. I was not happy but thought it was the best option to buy the plan. Another tech from a different source added the new email and confirmed the advice I got from the Geek Squad was totally wrong. After speaking to 4 customer service representatives on the phone, I was told I had to go to the store for the refund, which I did. Today, the manager would not give me a refund but only a gift card, which is useless since I will never shop there again. Just horrible customer service!!!!

Do not buy the best but total package. They charge $180 for this and took away free mounting and installation Of tvs in June 23. They charge $250. Which is crazy on top of the membership price. I had to exchange my tv and install it myself because of the incompetence of the geek squad. I couldn’t get it installed the first time because they delivered to the wrong address. The second time they sent only a deliver person instead of a geek squad install person . The third time they made and appointment without delivering the tv. They wanted to give me a compensation of $10 for my time and trouble. That was extremely insulting. I would give no stars if I could. DO NOT PURCHASE THIS MEMBERSHIP!!!

I'm extremely disappointed with the repair service from Best Buy. They came out to fix the fridge door but ended up breaking something else, and now our water dispenser and ice maker have been out of order for almost two months. While the repair technician has been polite and professional, he mentioned that they keep sending the wrong parts. All I want is a fridge that works. At this point, I wish they would just refund me so I can purchase a new one. but the

I used to be a HUGE best buy fan. For 10 years+ I've purchased items from Best Buy because you were convenient, customer service was great and the WarrantyTRewards Program could not be beat! I purchased hundreds of items include 8 appliances all because of the amazing free delivery, free install and repair service! Then, that amazing TOTAL Program went away leaving not much left to be desired but I remained a loyal customer. 3 weeks ago (March, 2025) I ordered a TV wall mount install as well as an in-wall cable install. I scheduled both installations 2.5 weeks in advance. I received confirmation texts of the installs and then all of a sudden, the morning of the install, I receive a text saying I need to schedule my install! THAT IS IT! NOTHING ELSE I was absolutely confused! Thinking this was an error, I called customer service only to be told that the person assigned to my install didn't show and I needed to reschedule. NO ONE CARED ABOUT ME AS THE CUSTOMER. NO ONE BOTHERED TO EVEN CALL AS A COMMON COURTESY. NO ONE SEEMS TO CARE THAT IVE BEEN A LONG-STANDING CUSTOMER. Best Buy not caring about their customers is a blessing in suprise. That same morning, I called my local handyman who came out to my home in a few hours, completed the insallI and charged me $250 less! Why should i continue to be loyal to a store that obviously doesnt care about my business. I WILL NEVER SHOP AT BEST BUY AGAIN. *DONE*

My machine has been broken for 3 weeks! Geek squad has been unresponsive since my 2nd service request as the machine broke within a day of having the drain pump replaced. The 2nd technician that came to fix it was unprepared after the issue was explained at length to customer service. To date I requested a call from a supervisor and no response and both my appointments have been cancelled. To say the least this has been an utter disappointment!

Had over $12,000 or equipment tv's , sonos etc installed a year agao and they were awesome . I was the biggest fan, great customer service etc. However out of nowhere my plan was non renewed . i did not recive a notice and it was supposed to be charged automatically on the Best Buy Visa Card. They say there is nothing they can do and no where to push it up the ladder. i have been a big fan of Best Buy and have recieved great sevice up until now. The entire plan seems to have changed so look closely into if it is worth it. of course i can purchase a new plan but not what i was looking for.

Horrible service, The guy acted like he was the smartest man in IT on earth. Did absolutely nothing worth while. They need new management or better employees. I would recommend going to micro center. Dont bring your devices to geek squad they will leave more jacked up then they were when you first started

Pharr, TX Geek Squad is a complete disappointment. We were sent there by T-Mobile (which, honestly, isn’t much better) with a faulty iPhone 16. The first Geek Squad rep said there were no technicians available at the moment, but he ran a diagnostic and scheduled us for the next day. According to him, the issue was the battery. He also warned us that during a battery replacement, the screen might crack—but assured us that our insurance would cover both the battery and screen if that happened. So we came back the next day, only for a different (and noticeably younger) rep to say the screen had scratches and wouldn’t be covered. Suddenly, we had to pay a $107 deductible to replace it. I told him, “Come on, the guy yesterday saw the screen and didn’t mention any of that.” He went to the back, allegedly to “talk to the manager,” and came back with the same answer: pay or leave. What’s worse—they said the phone had to be sent to California for repair. Aren’t you supposed to be technicians? Bottom line: this was a waste of time, full of misinformation, and just another example of how little Best Buy/Geek Squad cares about customers. It’s all about profit—not service.

Single worst customer service experience I've had - on par with a used car lot salesman or shady mechanic. Be prepared to lose ALL data from any device you send for repair whether you consent or not. I brought my laptop in for an overheating issue - something that both the manager and I agreed was merely hardware and wouldn't need a data backup or for me to provide my login credentials. I dropped the laptop off and it was sent to the service center for repair. I got a call once the laptop was received to approve an estimate for approximately $360 for parts which I approved. No mention of anything else. Fast forward to when I went to pick up my laptop - the hardware was fixed, and my laptop had been factory reset with the drives reformatted losing ALL of my personal and work-related data with NO mention that anything of the sort would be occurring from Geek Squad. Still stuck in a call-tree nightmare trying to get this issue resolved. Been on the phone for 2 hours now and have been redirected from the local store to Geek Squad support, to primary support, to Geek Squad support again and no end in sight...

The agent didn't transfer the data from my old computer to the new one claiming that there are cockroaches in my computer. My house is spotless. The old computer was opened at best buy store in Aberdeen NC on March 30, 2025. The technician checked if it could be updated. He told us that, it could updated it, but the cost of the processor and other parts to replace would be as high as buying a new computer. He didn't see any bugs inside it. The same day I bought another computer: Cyberpower pc, model: SLC8800BSTV8 at the store. On 4/6/2025 I took the old and the new computers to best buy in Aberdeen to transfer data. The agent has a picture with one insect on top of a computer. I am 100% sure that the bugs that roam around the room were the agents modify computers are in the store. Unfortunately, one of them landed on my pc and the agent threw the pc on my face adding that it needs to be cleaned by professionals and to bring a proof of it. After spending at Best buy $1,690.59 on March 30, I am told to pay someone else to clean a computer that is already clean. I am extremely unhappy with best buy geek service. I give people no good recommendation.but

I had a laptop that needed drivers reinstalled. The tech told me that if I purchase a premium membership for $179 plus tax they would fix it. I picked it up and it didn't work. The tech then told me it couldn't be fixed. I requested a reimbursement for the membership to be used towards a new device. The response was, since we worked on the computer we will only credit you $25. Had I known it couldn't be fixed initially I would have bought a new device then. I'm out $150. I will never shop at Best Buy again.

Terrible. I got help online. They were busy so i was told a tech would call me in 1 1/2 hours. I NEVER got a phone call, but someone did take control of my computer 2 hours later. Then they told me the issue was a hardware issue and i would have to go in person. This is during tge Omicron spike. I set up and appointment and was told it would take 20 minutes. It took 2 hours. Problem was fixed by doing a factory reset, which i could have done at home. Absolutely terrible service!!!!

Useless. Scheduled a repair of a three year old washing machine, purchased from Best Buy. Had to wait two weeks for an appointment for someone to come out. On the morning of the appointment, the guy informed us for the first time that the appointment was purely diagnostic, that he carried no parts for repair, that it would be $124 for the diagnosis, and that that didn't apply to the actual repair. That it would be another two weeks before they could attempt a repair!

I am a 10 years Geek Squad Total Tech member. I renewed my $200 membership & paid an additional $99 to get my new printer installed and I also bought it from Best Buy too. I scheduled 2 weeks in advance to have a Geek Squad tech install it. Tech never showed up - but most importantly - tech never gave any text updates AND NEVER RESPONDED TO MY CALLS OR MY TEXTS AND NEVER RESPONDED TO HIS MANAGER EITHER! I have seen awesome reviews for: Nerds On Call - so I will probably use them from now on.

If I could give zero stars I would. I have been on a merry-go-round and lied to by Best Buy Geek Squad operators continually over the last week. Ever since the change of rules for this year of Geek Squad, things have gotten so bad. I do not mind paying $ 200 and not being able to use the tech I have faith in for a house call that was previously free but I do object to being lied to continually. There is NO way to contact corporate. There is no redress for anything they do. One department supposedly has no way to communicate with other departments. Everyone says whatever they think you want to hear to get you off the phone. It has become Disaster Squad!

1) The store manager at the Best Buy in Sanford, Florida never shows up when you ask for him. 2) Their help personnel are not in the US and do not understand or comply with requests (please give the number of the US corporate HQ) 3) They are not honest in selling antiviral software - I bought the first at about $49 and then was charged over $100 more for a "better" which still does not work. 4) Geek squad desk member assured me problem was fixed and it was not. I had to return to the store a second time. 5) Another problem has cropped up interfering with the cursor. I am taking college classes and can not use my computer sometimes because the cursor moves and opens windows EVEN WHEN I AM NOT TOUCHING IT!!! I have already taken the computer to the store once for this problem. It has not been fixed. 6) After I rated the store poorly, I received a call from another person who wanted to know what went wrong. I have called him back twice, but he has never returned my call. I guess this guy did not care either. 7) Some Geek Squad members are courteous and caring. They are embarrassed by the store manager 8) Date below is approximate