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Customer reviews

Rating 3.7 out of 5 stars with 127 reviews

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79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 127 reviews
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Cleans & Fixes DVD/CD Scratces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Digital Innovations - DvdDr DVD/CD Repair and Cleaning System is easy to use and works very well removing most of the scratches and smears. Cleaning solution does go quickly, so stock up. Works very well. Just like magic. Movies that skip or pause during use work perfectly after use of this Repair and Cleaning System.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    does the job, only if you follow all instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DVD Dr is a very difficult item to source via box-retail stores in my area. Luckily, BB stores do stock it. The grinding wheel in this version is ONLY for use with DVD and CD discs. (You can buy seperate grinding wheel kits for BluRay, PS3/4 and xBox discs and swap them in and out of the DVD Dr assembly as needed. This is necessary because each of these other disc form-factors have different operational disc thicknesses. You have been forewarned about this.) The grinding wheel must be used on a clean and ALWAYS lightly mist-lubed (spray bottle & fluid included) scratched disc. The "polishing" process will leave a repaired CD or DVD with a uniform series of sligltly curved, radial stroke marks in the polycarbonate of the data side of the disc. This shallow scoring pattern is uniform, but it also looks "scary," in that it covers the entire disc. Nevertheless, previously unplayable or degraded scratched discs can be fully restored to normal service once repaired in this manner. This kit CANNOT repair LABEL-SIDE disc damage (in fact, nothing can repair label-side disc damage). After first full polishing pass, tamp dry the disc (with the provided microfiber cloth) and fully test playability. If problems persist, additional polishing cycles may be needed. If more than one full rotational pass of polishing is needed to take out scratches, it is very prudent and wise to re-apply the lube spray per full rotation. Of course, less grinding is better than over grinding, but always grind in single, full disc revolutions with mist-lube per pass. Supposedly, each grinding wheel can repair up to 60 discs, depending on the level of disc damage. (I remove and rinse the wheel with distilled water after each cleaning session and allow it to fully air dry before re-inserting it into the DVD Dr.) I've thus far repaired 15 DVDs, in single revolution pass per disc, using the original grinding wheel and fully restored normal playback to all of them. YMMV.

    I would recommend this to a friend
  • Pros mentioned:
    Battery operated, Repair

    Rated 5 out of 5 stars

    Great Little Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had had this little unit for over 5 years now and this bad boy is still going strong! As a family, we have plenty of DVD's and video games. In the past, when games started skipping or wouldn't play, I would take them to a shop to have them resurfaced. The price wasn't cheap but it was better than replacing the disc. This unit is pretty much the same machine the shops use in a small compact package. I did not bother buying a ac adapter because it works great great with just batteries. I have repaired several discs and returned them to like new condition. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Repair

    Rated 4 out of 5 stars

    Takes minor scratches off CDs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very easy to use, there were scratches on some of the CDs I had picked up at a garage sale cheap. I sprayed on the buffing liquid and inserted the disc into the unit, turned it on , let it run for 2 revolutions, buffed and cleaned the residue and the CDs played like new. No skips.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    It worked, but may not last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical as to whether this would work or not, but I figured I would give it a shot. I had a video game that was pretty scratched up, so I used this and after repeating the process 5-6 times, the game finally worked. However, the wheel that buffs the disk is now lopsided and kinda flops around. The manual says the wheel has a maximum number of uses (somewhere between 15-25, I forgot off the top of my head). So you know going in that you will have to replace the wheel after awhile, but after <10 uses, mine is already on the fritz. So, in the end it worked, but the buffing wheel is not as durable as they say. So you need to weight the cost of this versus the cost of replacing whatever disk. However, if you have an expensive DVD based game (something rare), then this is worth it. Also, it eats through batteries, but has a power jack for a DC adapter, if you have a universal adapter.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Repair

    Rated 4 out of 5 stars

    CD Cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price and I was able to repair all my CD.

    I would recommend this to a friend
  • Pros mentioned:
    Battery operated

    Rated 4 out of 5 stars

    Does what it says!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a simple CD/DVD Cleaner. It runs on batteries but I purchased the A/C Adaptor for better results. I had normal ware and tear scratches on my workout DVD's and the DVD skipped during play back. After I used this product, the DVD worked fine. Can't complain about that!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Repair

    Rated 5 out of 5 stars

    Worked just as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product saved us more than the cost of the device simply by repairing to Xbox 360 games. We had to run one disc through twice but it now works perfectly. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son, age 11. It's very easy for him to use and it works! We've been able to save several games that otherwise would have been thrown away.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Easy to use, does what it's supposed to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the directions and it's easy to use. It does what it says it will do. I still had problems with a couple of the cd's, but that was a cd problem. This tool definitely help their performance.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really not sure what's better out there but there's a lot worse than this system. It's simple to operate and does a good job on cleaning up my music, movies and game discs.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Really Works!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a disc scratch remover in the past that didn't work like this one does. The motor was weak and it didn't have the power to turn the disc as well. In fact I took it apart and hooked it up to a screw driver to try and buff out the scratches in my disc. This new one is easy to setup, easy to use and I am amazed at how well it removes scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Repair

    Rated 3 out of 5 stars

    works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for fixing scratches on DVD and Wii discs. Can only use 5 times before you have to replace the cleaning/ fixing wheel. Don't know if Best Buy even carries replacement part.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Repair

    Rated 3 out of 5 stars

    Eeh, it's ok..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works sometimes... Ex: tried on game disc and it didn't do anything. Tried on another..nothing! But then I tried it on the first disc that didn't work and it worked the second time. But not the second time on the second disc

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    Better than buying new DVDs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for fixing your favorite DVDS that might have gotten some scratches after several viewing or bring handled by children.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    Somewhat useful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine, once you figure out how to use it (no instructions!!!!), only repairs minor scratches... Ones you can barely see. On scratches that are even slightly deeper, it has no effect. I ran a CD thru it 8 times that had a minor scratch, & it still isn't being read properly in the CD player. And the CD it "repaired" was fixed in places where it originally had problems, & now skips in places where there were no problems before the "fix." I was disappointed, very much, in the results of this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Repair

    Rated 3 out of 5 stars

    Good cleaner but not great repair system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the system to clean / repair multiple CDs / DVDs. The directions re depth & direction of marks that may be repaired are not as extensive as implied by the advertising on the outer labeling.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Repair

    Rated 4 out of 5 stars

    basic, but does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have, or should say had DVD's that skipped and after one use of the devise, they played just fine.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 3 out of 5 stars

    It does clean up DVD's very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it because it shows deeper scratches on picture that get removed. It did not repair deep scratches. Great for small scratches and clean up.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches, Skipping

    Rated 1 out of 5 stars

    Needed to rid of DVD scratches on kid's movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is run on batteries and spins DVDs/CDs while repairing. It has a liquid that is on the CD which is meant to help in the repair process. The unit we have left visible scaratches on the DVDs and actually has caused 10 DVDs to skip more often than before repaired. Avoid this unit or test on a less used DVD first before trying to repair favorites.

    No, I would not recommend this to a friend