Customer Ratings & Reviews

The guys came early and installed it on less than 30 minutes . Happy and satisfied.

The color goes great with our black stainless appliances. They fit perfectly.

My dryer was delivered damaged. Was told they would install and could swap later but lead time is backed up... was then called by best buy reps and offered gift card instead of replace. I still told them i wanted it replaced. Rep then said they'd call me back on Monday and to this day (8/18/22) I've still yet to hear back from anyone....

I paid for the installation and this left me with the dryer without being able to use it, really bad installation!

Best buy needs help with their choice in delivery and installation technicians. Looks like a box cutter or something cut right through the top and front a brand new dryer. They did carry it up to the 2nd floor and hooked it up correctly as far as i can tell.

Completely satisfied! Installers were awesome! Really professional and courteous! Would highly reccomemd!

As large of a purchase as I’ve made , I would have thought that it would have gone way smoother than my frustrating experience with you all. Waaaay to long to write however, I certainly expected to hear back from the DM of all people. Also, your contracted workers need to be “more experienced “ when installing anything. I hope they are actually licensed and certified cause I have my doubts about that. Very disappointed w/ BEst Buy. The pics are how my disposal (which took over 3-months to get) was delivered to me

Took from a November purchase until May for the installation to occur. In addition, when I called BestBuy prior to the installation and asked if the installer would be doing the dryer vent as well, I was assured that yes they would. Then upon arrival, the answer is NO - not allowed in my State. Would love to have received accurate information up front, as this required another subcontractor to complete.

They refused to install it due to a rusty faucet, and it being a snug fit. I had to hook it up myself when I got home the following day. If you have to pay $100-$200 for someone to install a washer and dryer they should be able to change out a faucet.

The Best Buy installation team was very professional, efficient, and prompt. The installation of an appliance ever!

Love the color and style. Large wash tub. So far, so good.

Delivery was done in a careless rush job manner. Installer had an impact driver attached to his hip as he was squeezing between appliances banging and scraping it against my brand new $1700 purchase. The dryer didn't fit properly with the ordered connection hose as it stuck out a little too much depth wise. In TRYING to make it fit he kinked the hose and punctured a hole in it. I asked if he could put the old connection on since that worked from before and he refused. I then began to explain that I didn't want it if it doesn't fit and will not accept this delivery as is. He then starts to remove the dryer to put back onto the truck. Knowing that he wont be installing the old appliance out of spite I tell him to leave everything alone and I'll install myself. He continues to refuse putting down my dryer from the dolly. Now I'm in a yelling match with this guy to leave my house because he wont leave. HOW is this professional delivery and install by ANY measure of the word?

The 2 guys who installed it were very nice, but didnt fasten it on properly. We ended up having to un-stack it as it wasnt stable, and then found out that when they were stacking it they had badly dented the top of the washer. Rather disappointing for the amount we spent on them.

Dreadful. I was their last stop of the day and it showed. No idea what they were doing with the vent. They left me with a 90 degree elbow joint attached to a ridiculously long vent tube that they claimed they couldn't attach to my vent pipe (straight behind the machine) as there was not enough pipe to work with, despite there being a piece in the installation kit (that I was forced to buy), that was expressly for that purpose. I had to spend more money doing the installation myself. They were out of there as quick as they could go. Should never have signed off on it but they were that quick I didn't check the work properly. Complete rip off.

Damaged floors ans walls in a brand new house, wired wrong, showed up with appliances tipped over in a trailer. Never reached out to make it right...roughly $2000.00 in damages...unacceptable

Those parts are amazing. You don't have to destroyed your watcher to stock the dryer

The doors are reversible but we’re told someone else had to switch the doors around. He then told us that someone would call us to schedule an appointment to switch the doors to open outward. We have never received a call. It has been several weeks. It is one reason I bought the machine. Now, I have to unload by going around both sets of doors into the dryer. Ridiculous. Maybe now I might receive a call?????????

Job done so fast. They pushed back the dryer to the point that the foil flexible duct was blocked due to extreme bending. Air was not able to vent out and it smelled burning. I had to pull out by myself that heavy machine and move the duct. If I would recommend the job done by this company, I would suggest at the same time to check everything from A to Z I would recommend the machine: Yes

The guys who delivered also installed. They scratched up the sides of my brand new black samsung washer and dryer. I opted for a credit from best buy because I don't want to wait for a new set. I need clean clothes now and I figured it's just cosmetic and it's in the basement. Still a bit infuriating that 1)they didn't tell me and 2) I spent a lot on a new set that came damaged. BUT that's not the worst part. They neglected to tell me that one of the water hookups is leaking even when not in use. I came down the stairs and noticed a big leak all over my basement floor. Heck, I would have been okay if they said "hey you got a leak but it wasn't me!" At least they would have told me instead of letting me find a water mess all over the floor. Now my "scratch credit" is going to a plumber who I am confident will let me know that the "installers" messed up.

I usually like to do things like this myself, but I decided to go for the "expert installation". This is what an expert installation looks like. I guess they couldn't get the top rigid fitting into my wall (I was able to, no problem) and so they put it in halfway and slapped some tape on it, haphazardly. Terrible. I took it off to re-do it, and now I am spackling my wall and repainting it where the tape pulled the paint off. They did not use the bottom rigid fitting (which I paid) for, and instead went directly into the dryer exhaust port. I don't know where that fitting is. They must have taken it with them or thrown it away. And then did not quite get the clamp on straight, so it's pulling away at the bottom. Why offer this service if it can't be done correctly. Honestly would have rather they just drop it off.