Customer Ratings & Reviews

Excellent product. Love the variety of apps and screen options

I’m happy with my Fitbit sense. I wish the battery lasted longer though.

This is a great product for some looking to manage there Heath

Fantastic watch and everything it does very easy to read just a fantastic product

I like it but the band broke in the first two weeks! I had to go get new bands today! Very sad

After a week somehow the glass face chiped not sure how it ha3

We are very happy with the new features the sense offers compared to the versa 1

Light-weight smartwatch, perfect for monitoring your sleep, activity, and health.

Screen is beyond fragile with Fitbit customer support being a joke. Fitbit won’t even service or repair but quick to sell you a new item. Don’t waist your money.

My Fitbit is wonderful, and has more features then My old Fitbit.

Bought for my wife. She loves it! Upgrade from Inspire.

This is better than my Apple Watch keeps accurate information and is very comfortable to wear. Love that it’s waterproof too!!

Love love love it. As usual a wonderful product. I placed leather band on it.

I love it. It reminds me to take my steps every hour.

Absolutely love my Sense. Fitbit the best smartwatch I've found. Best Buy has great customer service as well.

I like it but 30 days after I bought I noticed the screen was cracked. I went to bed and it wasn’t cracked and in the morning it was cracked. Must be really flimsy glass because I’ve read lots of others have this problem. I’ll wear it until it completely breaks then buy something better. I only see one place that repairs them and it costs 90% of the cost of a new one.

I absolutely loved this FitBit sense. I treated it well, wore often but not always. Although “water resistant” and advertised to be able to be worn in the pool, I think I only did twice. This weekend it broke. The face just fell off. It was not dropped or hit, I just went to check time and the face was falling off. Very disappointed that Fitbit will not replace as this is barely 2 years old.

This device has performed poorly. The original device purchased overheated. It was replaced. The replacement device updated itself and then stopped working. It is currently stuck on the start-up screen until the battery runs down. If a hard reset is attempted, it continually vibrates while the button is pressed. The device is now out of warranty, and there is no support or repair. Based on this experience, I would not recommend this device to serious users.

Corning Gorilla Glass 3 didn't help this 3 month old Fitbit Sense when it fell from 3 feet high to the floor at home. Repair or screen replacement are not an option on Sense. My only option is to take the loss and stay away Fitbit.

Dropped Fitbit watch approximately 14” trying to put on watch band. Cracked the screen and Fitbit wouldn’t fix it or replace it. Only had it one day. Christmas present from Grandson.