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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 483 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers highly value the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate its compact size and sleek design, while some find the noise level and the need for frequent cleaning to be drawbacks. The water tank's design also received mixed reviews, with some users finding it inconvenient to refill. Although the WiFi functionality is a plus for some, concerns about reliability were also raised by several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 483 reviews
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Small Ice Nuggets, Quiet Operation, Love It.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! There's no denying that it's a big big, but it holds A LOT of ice, and the ice is nice and small ... not chips, but nuggets. As recommended, have been using distilled water, and the resulting product is clear and clean tasting. It's a bit of a process to sanitize which is recommended to be done every week although I have been doing it every month without buildup. It has quiet operation, and the digital displays are clear to read. It was absolutely a pricey purchase, but do consider it worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level
    Best Buy Employee

    Rated 3 out of 5 stars

    Yay Awesome Nugget Ice! Boo this thing is loud

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took us a while to decide to purchase based on the price. It works as intended and makes great ice. But as i said in the title it’s quite loud. We have an open layout kitchen & living room and the thing hardly ever stops making noise. It’s an almost constant droning sound. Considering returning it and just going back to the old ice.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      While we're thrilled to hear that your ice maker is working as it should and making great ice, we do regret learning that it is louder than anticipated. We always appreciate the opportunity to improve and will share this with our team for consideration. Please let us know if you need anything moving forward. GE_Appliances

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Cleaning

    Rated 3 out of 5 stars

    Great ice when working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 6 months the ice maker stopped making ice. Ive read you must do a deeper cleaning like your Dentist lol. Besides the regular monthly cleaning you must un screw the maker and clean out the water reservoir which holds some very slimmy stuff. Once thats done screw back and you should have clean ice again. But if your like me i dont have time to operate on the machine. But refuse to purchase a new one. I need a quicker solution or a self cleaning system. Great ice tho

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate you taking the time to contact us with your feedback and appreciate you being a valued GEA customer! We have found in the use and care manual some cleaninng information that may help you out here on page 7- https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf. Let us know if you need anything else in the future. Take care! Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Ice make

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the best ice. Only drawback is the regularly cleaning needed so often

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Worth it if your a ice lover.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this thing more than any other kitchen gadgets ive gotten both of us for years. It runs great and makes the perfect small ice we loved as kids and ate on years ago. Reminds us of Dairy Queen ice but better. Running strong so far and non stop.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best Chewy Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice maker. Makes the perfect chewy ice. I will be purchasing the extra tank to hold more water. I agree it is noisy. Thankfully I have an adjacent office that I keep it in so it doesn't bother me. No way I could keep it in my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great little machine!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome little machine.. it does make amazing ice and also some quirky little noises but we have gotten used to the sound of it running and love it! It was a Christmas gift for my husband who loves his nugget ice and we all enjoy it now!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Best icemaker yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease and how quickly it makes the ice . Taste just like chik fil a ice. Easy to clean and refill

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    The good ice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used other ice makers and had issues with them but this was great right out of the box. Super easy to set up and makes the 'good' ice!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Chewable ice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a nugget Ice maker for a long time. When my little bullet ice maker finally died... we upgraded to this and I love it. It's a little putzy to clean but works great and i have fresh chewable ice all the time.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review and congratulations on your new Opal icemaker! We are excited that you will be able to enjoy the convenience of having that famous nugget ice in your home. We think you will continue to love it for many years to come! Dianna@GEAppliances GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    GE ice maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT, wife loves the Nuggets. Cleaning process is easy, clean weekly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Ice Queen.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this nice machine. Quick freeze and easy to use. It’s compact enough to sit on the countertop and under the cabinet.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - thanks so much for the kind words about our Opal Ice Maker! We’re thrilled to hear how much you love your nugget ice maker and that it provides efficient ice production, user-friendliness, and fits perfectly into your home. Feel free to reach out anytime if there is anything we can assist with in the future and enjoy your reign as the Ice Queen! Take care. Lauren@GEAppliances GE_Appliances

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    the jury is out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat finicky to keep operating. Ice is as specified. Very large form factor on the kitchen counter. Bought extended warranty due to negative reports on reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Great ice marker!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ice maker. The only complaint I have is that you can not attach a water line otherwise a great machine. Makes ice fast which is crucial in a large household. I would highly recommend buying the warranty.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Congratulations on your Opal icemaker purchase! It’s nice to hear that you love your new unit and have been enjoying the famous nugget ice in the comfort of your home. It’s sure to be a highlight piece and great for many varieties of everyone’s favorite drinks! GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    More sought after features!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the new GE opal 2.0 after upgrading from the previous addition 1.0. The new model comes with Bluetooth connection and remote operation which I never thought I would use but I find using quite frequently to turn it off when I’m watching television or turning it on in the morning. The bin seems to be larger and more efficient and quieter. Five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love my ice!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this ice maker! I went through 2-3 others prior to this one replacing every 6-12. Works efficiently and always have my favorite ice on hand! All guests and family enjoy their drinks with this ice!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    So far so goo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! This is the third nugget ice maker I have purchased. With each passing model, major upgrades have been made! I just hope this lasts long than the previous 2.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level, Reliability

    Rated 1 out of 5 stars

    Great Icemaker until it fails prematurely.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works great making nugget ice and is stylish, Its louder than other cheaper icemakers, but not that bad. However, despite following required servicing and using the Opal cleaner, it failed within 15 months of use. Started leaking then overheating and stopped working all together. Well documented issues with this model apparently that GE has not addressed.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    A '21 Christmas Nugget Maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have given this to my wife for Christmas, six days ago. We have produced ice nuggets everyday since. Like any refrigeration unit, it hums, but my wife has been addicted to nugget ice since her pregnancy with my son almost sixteen years ago. The machine is sleek and clean. The refill is under the drawer, so you do have to pull the entire ice drawer out to refill, but it's not difficult. The upgraded version is $100 extra if you want the extra refill unit that sits on the side of the unit. Since we use it for our family of four, what we got is more than enough for us. So far so good. If anything goes awry, I will be sure to post. But, I don't see that happening anytime soon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Absolutely love this ice maker!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my ice maker for a month now. I bought it to replace a broken ice maker from another company. I love this ice maker, it is quiet, keeps the ice cold as long as the ice maker stays on. I don’t have the extra water tank and I fill the reservoir about every other day. My household uses this machine 24/7 and we love it. It is easy to clean and maintain. I do not regret buying this machine even though the cost was a little more than I wanted to spend.

    I would recommend this to a friend
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