Customer Ratings & Reviews

I bought this because I love the type of ice it makes. When it is at its prime the ice production is fabulous and quick. However, if our when the machine malfunctions it makes a squealing noise that is annoying to say the least. For the price you pay you'd expect for the machine to work for the long haul. The price point is on par with that of a deep freezer basic fridge. I need more bang for my buck. It is absolutely beautiful though.

This has a large side tank. The bin is usually filled with nugget ice. Cleaning and descaling is relative easy, This is the best ice for making frozen margaritas. I love this ice maker. I would suggest getting insurance on it. This is an expensive appliance to replace if it breaks.

This is even better than the original 2.0 - with a much larger (1 gallon) side tank. It makes the best ice and you will be addicted - just like ice at some chain fast food places (you know what I’m talking about) - with making the same ice at home. The app to schedule when it starts is great! Beats the crushed ice from your refrigerator… Buy this one, but make sure to get the BB Geek Squad warranty (totally worth it).

This thing is perfect. Purchase with Best Buy online was dead easy. Shipped earlier than promised! Game changer for ice. Will ruin you from any ice-maker you own in the future. Makes perfect ice. App is great. Maintenance is easy. I suggest get an after market "float rig" to keep the water always topped off by plumbing into the fridge water line.

I first purchased the XPIO13BCBT model over 2 years ago. The ice was soft but not Sonic soft. I only used purified water (15 ppm), with approved Ge filter, clean cycled weekly and descaled monthly. Unfortunately it started leaking from the bottom a little over 2 yrs in. I purchased the 4-Year Standard Geek Squad Protection and Bestbuy replaced it hassle free with the GE Profile™ Opal™ 2.0 Nugget Ice Maker With 1 Gallon XL Side Tank model XPIOX3BCBT. This model makes perfect soft Sonic quality nugget ice. I hope to get many years with this machine, but if not, I rest assured BB will take care of me.

My kids absolutely love the nugget ice it makes. Easy for my kids to use and refill with water. It's a must have in your kitchen. 10/10 great addition to our kitchen.

This machine has been an all time hit in our house. Bought it for my wife for Christmas 2023. Had read and watched a TON of reviews before buying it. It was about 60/40 on positive and negative but the positive were GLOWING! And Best Buy is "THE BEST" when it comes to returns with faulty product so I went for it and man, am I glad I did. Works perfect and the ice is delish. My wife & kids are dipping from it daily! Awesome product!

I am obsessed with nugget ice and as such I have gone through three of the cheaper models within a year and a half! I refused to buy another one based on principle, but my dear husband knew I was sad over the death of the last one and he surprised me with this beauty for Christmas! I was so happy! So essentially we should have purchased this in the beginning and saved ourselves $900. Do yourselves a favor and buy this instead!

Love this machine! We’ve replaced our refrigerator’s ice machine a dozen times at this point. I love the size and texture of ice. My kids just eats cups of this ice plain…

With having a 1 gallon water capacity and getting “Sonic Ice” from this awesome piece of equipment, you never run out of ice. We got 5 people who go through ice like crazy and nobody is ever left waiting.

I absolutely LOVE this ice machine! We debated on getting it for quite a while because of the price, but now I drink more water than ever before. It sounds silly to love ice this much but this thing is a game changer!

Love the nugget ice it produces. Definitely like Sonic. As long as I use the distilled water. When I used my tap water it wasn’t as good. Not bad but using distilled is best!!! Would purchase again.

Amazing,life changing perfect size ice .I honestly dont know how we lived with out this ice maker

So far loving the new ice machine love that it has timer setting so not running all the time and fast at making ice

"The GE Profile Opal 2.0 Portable Ice Maker redefines convenience and luxury in ice production. With its sleek Black Stainless Steel design, this powerhouse not only elevates your kitchen aesthetic but also delivers a superior ice-making experience. Say goodbye to traditional ice cubes and hello to nugget ice - perfectly chewable and ideal for cocktails, sodas, or simply enjoying on its own. Equipped with a generous XL 1 Gallon Side Tank, you'll have an ample supply of ice whenever you need it, making entertaining a breeze. And with built-in WiFi, you can control and monitor ice production from anywhere using your smartphone. Experience the ultimate in ice-making innovation with the GE Profile Opal 2.0 - where style, efficiency, and connectivity converge."

This is 2nd Opal 2.0 ice maker after my first one died in less than a year. Thank goodness BESTBUY let me exchange it at the store. Don't get me wrong, i would not have gotten another one if i didn't like it. The Opal is probably the best counter top portable ice maker around, but saying this, they are not great by any means, not yet anyway. The design is beautiful, looks really nice on the counter top. It makes soft pellet ice fairly quickly. The downside is that it does need to be cleaned quite often, probably every 2 weeks, because it does get nasty pretty quick. Also, when the machine goes into defrosting mode, the machine starts to scream and can get very, very loud. If you do a cleaning, this will normality quiet the machine down. It's not difficult to clean, but it's not that easy either. It gets easier to do the more you do it.

We got this model after our Insignia ice maker broke down just short of one year of purchase. This is THE smoothest and quietest ice maker on planet earth. Easy setup and easy cleaning instructions as well. Spend the extra $$ and don’t skimp. 10/10 would recommend!

I originally had the GE profile, first generation, which was an excellent icemaker, but this new version is really well-made, I like the finishing construction, and it's quieter. I also like the Wi-Fi ability to schedule ice production and able to turn the lights on and off depending on conditions in the kitchen. It it's more efficient at making ice for the ice nuggets are the best!

Love the nugget ice. Makes the best ice of all the buffet ice makers. Makes ice quickly and abundantly WHEN YOU GET ONE THAT WORKS. I have been through 4 of these in the last three years (3 opal and 1 insignia). They just don’t last. But they are worth the hassle for the nice they make This is a product that the extended warranty is a MUST HaVE. BB Total tech pays for itself on these things alone. I have replace 4 times at no cost with the total tech program.

Replaced a cheaper bullet ice maker that could not keep up with our large family needs. So glad I decided to go with the more expensive GE over the frigidaire. Makes ice quickly, and the XL tank means I don't have to monitor the water level much at all. I just fill the tank with distilled water every couple days. The ice is PERFECT and my whole family drinks more water as a result! I did read some reviews about it not lasting so I purchased the 4 year geek squad warranty to be safe :)