Customer Ratings & Reviews
- Model:
- XPIOX3BCBT
- SKU:
- 6521317
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Opal 2.0 ice maker's ice quality, ease of use, and large side tank, frequently praising its ability to produce delicious nugget ice and the convenience of the large water reservoir. However, some customers have expressed concerns regarding the machine's noise level and its longevity, reporting instances of malfunctions and premature failures. The high price point was also a factor in some negative feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Side tank, WifiCons mentioned:Reliability
Love it BUT!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd ice machine I’ve purchased. My 1st one lasted 2 years. This one i bought in December 2023 and it quit working March 2024. My life has been crazy due to my daughter passing away 2 months after her son was born, now raising a baby im in desperate need for ice. Should i take it to Best By or call someone? I know i should of returned it earlier but it was the last thing on my mind. On the other hand it worked fantastic for 3 months. I absolutely LOVE IT! I highly recommend it. Wasn’t noisy worked perfectly. My other one didn’t have WiFi. I would definitely recommend the one with WiFi. It will alert you when it needs to be cleaned, maintenance and what’s it’s doing at all times. Fits under standard cabinets. Definitely get the large water tank. Ive had both, this one is my favorite. I know it was pricey but id buy it again and again. I truly LOVE IT.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review. We appreciate you being a valued GE Appliance customer and would like to help get you in touch with someone on our team so you may enjoy using your Opal icemaker again. To get support for your Opal Ice Maker or to request a product exchange you will want to call 1-866-907-6718. If you run into any trouble you can reach out to us on any of our social media pages.
- Pros mentioned:Ice qualityCons mentioned:Reliability
Get the Total Texh when you buy this.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nugget ice. Makes the best ice of all the buffet ice makers. Makes ice quickly and abundantly WHEN YOU GET ONE THAT WORKS. I have been through 4 of these in the last three years (3 opal and 1 insignia). They just don’t last. But they are worth the hassle for the nice they make This is a product that the extended warranty is a MUST HaVE. BB Total tech pays for itself on these things alone. I have replace 4 times at no cost with the total tech program.
I would recommend this to a friend - Cons mentioned:Noise level, Price, Reliability
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is loud and makes an awful rumbling noise. Ive had it for a little over a year, coincidentally when the warrenty expires, and it just crapped out completely. GE wants to charge me $120 just for them to come out and look at it, not including whatever they have to do to it. Do not buy this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this matter to our attention. We understand how important it is to get your ice maker working properly. We'd like to review this further. Please send us a private message on Facebook, Instagram, or X, with your full model and serial numbers and a screenshot of this review.
- Cons mentioned:Reliability
You're as cold as ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model mostly due to the self cleaning feature. We'll see how that goes. I've bought cheaper models in the past, but they don't last over a year.
I would recommend this to a friend - Cons mentioned:Reliability
Broke within a year & a half
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $600 for this ice machine and it broke a year and 4 months later. Apparently, it is common for this machine to only last a year and a half (google it). If you buy the machine, make sure you buy the warranty! It was nice while it lasted but I was so mad it was super expensive and didn’t even last 2 years. Manufacturer warranty is only a year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd very much like to review your situation. With that in mind, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Reliability
Enjoyed It for a Bit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this one year and less than a month when it failed. 1 year warranty and when we called the company for service we are told they don’t make spare parts for the machine to fix it. Awesome ice but I don’t want to spend $700+ a year to have it. Very disappointing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We're sorry to hear that your Opal ice maker is not functioning properly. We understand the disappointment that was caused by this situation. We appreciate you taking a moment to provide your feedback that we'll be sure to forward to our design team. Take care. -Don@GEAppliances
- Cons mentioned:Noise level, Reliability
Squeals and quit within 25 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 25 days of new and squealed so loud it would wake us up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you bringing this to our attention. This unit has a one year limited warranty that covers machine failures due to a defect in materials or workmanship .Please refer to page 10 of the owner's manual, that can be located underneath the overview section on the product page on bestbuy.com, on how to proceed with the next step. Warm regards. -Don@GEA
- Cons mentioned:Reliability
Love the ice but doesn’t last
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 3rd machine in a year. (Warranty) We have taken care of it by the book, exactly how it says and I have replaced it twice. BUY THE WARRANTY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear that you had this experience with your Opal Icemaker unit and can understand your disappointment. This is not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve or make changes on future builds. If there is anything we can help with feel free to PM us on any of our social media pages. We are happy to help! Dianna@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level, Reliability
Need support and better service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and great ice. Made god awful noise a couple days in like it was going to explode finally quit with the load gear grinding noise and get a loud noisy hum like the side panel is vibrating. Love this ice Machine for past year! Works great when working. Purchased and put in Service at the beginning of last year and now it keeps kicking out and going into defrost mode. Ran clean cycle and still no resolution so far. Only use bottled deerpark spring water. Clean frequently. This expensive machine should last and be trouble free for longer than a year-year and a half. Called customer support at 7:40pm. On hold for 20 mins no answer. They close at 8. Any suggestions or help? Would be a 5 star prefect review if it was problem free and support was available
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If the ice maker is going into defrost mode too often, it's highly likely that the air vents are blocked. Make sure there is a minimum of 3" clearance on the back and sides of the unit to ensure proper airflow. Check to ensure that the side tank is not blocking either of these vents. It should be pulled forward, in line with the front of the ice maker. If this doesn't help, calling our Opal Support team can provide the best assistance moving forward. You can call them at 866-907-6718.
- Cons mentioned:Reliability
Worst Ice Maker Ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opal\GE ice maker is once of the works made products. Even with regular cleaning it will break in less than a year. Dont buy this crap
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback, as it helps us continue to improve our products. Your experience is important to us, and we’ll be sure to share your input with our team. Lauren@GEAppliances