Customer Ratings & Reviews
- Model:
- XPIOX3BCBT
- SKU:
- 6521317
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Opal 2.0 ice maker's ice quality, ease of use, and large side tank, frequently praising its ability to produce delicious nugget ice and the convenience of the large water reservoir. However, some customers have expressed concerns regarding the machine's noise level and its longevity, reporting instances of malfunctions and premature failures. The high price point was also a factor in some negative feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
LOAD pain in the rear!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope! For the price I expected better quality. Started making the most unbearable noise within 3 days. I mean screaming at us from the kitchen. I looked it up on YouTube and eventually everyone who owns it runs into this problem. Had to return it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear that you had to return your new unit due to it causing a noise concern. We do hope that we can earn your trust back in the future as this is not what we would normally expect out of our appliances. We take your feedback seriously and will use this to help us make changes or improvements to our units moving forward.
- Cons mentioned:Noise level, Price, Reliability
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is loud and makes an awful rumbling noise. Ive had it for a little over a year, coincidentally when the warrenty expires, and it just crapped out completely. GE wants to charge me $120 just for them to come out and look at it, not including whatever they have to do to it. Do not buy this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this matter to our attention. We understand how important it is to get your ice maker working properly. We'd like to review this further. Please send us a private message on Facebook, Instagram, or X, with your full model and serial numbers and a screenshot of this review.
- Pros mentioned:Ice qualityCons mentioned:Noise level
Get ready to BABY this thing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is constantly making squealing noises, so bad you have to unplug it. Then it works for a few days before it starts the cycle all over again. There is something not right for the super high cost. The ice is great but the process is annoying. Will probably have to exchange it soon and see if a new one acts any better.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're disappointed to hear about the trouble you've been having with your icemaker. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback. To contribute to our continuous improvement, we will be sure to share your thoughts with our design and engineering teams. We apologize for any inconvenience caused. Let us know if you have any questions or need any assistance, we're here to help. Take care. Julia@GEAppliances
- Cons mentioned:Reliability
Broke within a year & a half
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $600 for this ice machine and it broke a year and 4 months later. Apparently, it is common for this machine to only last a year and a half (google it). If you buy the machine, make sure you buy the warranty! It was nice while it lasted but I was so mad it was super expensive and didn’t even last 2 years. Manufacturer warranty is only a year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd very much like to review your situation. With that in mind, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Reliability
Enjoyed It for a Bit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this one year and less than a month when it failed. 1 year warranty and when we called the company for service we are told they don’t make spare parts for the machine to fix it. Awesome ice but I don’t want to spend $700+ a year to have it. Very disappointing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We're sorry to hear that your Opal ice maker is not functioning properly. We understand the disappointment that was caused by this situation. We appreciate you taking a moment to provide your feedback that we'll be sure to forward to our design team. Take care. -Don@GEAppliances
Don't buy one!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So tired of paying ridiculous prices, for junk! Bought for wife at Christmas 2023. Only used distilled water, the inside of the machine looks new. No scaling, no build up. I set up the machine to only run a little in the morning, and a little in the evening. I thought using distilled water and limiting the run time would extend it's life. NOPE! It is one year and 4 months old, and now one of the cheese metal, or plastic gears in the machine has eaten itself. Just a few months out of warranty, how convenient. Since it is out of warranty, I'm sure it will cost as much to repair it, as it will to replace it. The refrigerator from my childhood home still works. My dead grandma's 40 year old Kirby vacuum has only had one repair, and a few cheap belts. General Eletric, founded by Thomas Edison in 1878, a 146yr old company that makes jet engines, and 'Brings Good Things To Life' according to their old add campaign. Yet you can't make a $600 countertop ice machine that lasts..... There is absolutely no way I'm replacing this thing. First one (before GE bought the company) made it about 5yrs. Not buying another one, and don't recommend it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. To best address this concern, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Cons mentioned:Noise level
A real noise maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this ice maker for just over a month. It has been cleaned and descaled as per the instructions. I use the recommended distilled water for making ice. At about the 3 week mark it started to make a slight grinding noise. Fast forward and now it sounds like metal on metal screeching that is loud and irritating. I have descaled and cleaned until I am sick of it. Beginning to regret this purchase. Hopefully GE will make this right.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - thanks for taking the time to share your review. We sincerely apologize for the inconvenience you've experienced with your ice maker and are sorry to hear that despite following the cleaning and descaling instructions, the issue persists. If you haven't already, we recommend referring to page 19 of the manual to explore warranty options. Our team is here to assist you in resolving this matter promptly should you have any additional questions or concerns. Take care. Lauren@GEAppliances
Ice Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in September 2024 , I cleaned it every two weeks . It quite working , so I took it back to Best Buy. I bought a 4 year warranty thinking that if it quit working it could get repaired there or exchange for a new one. Yes they gave me a new one , but had to buy a new warranty for it, so there went all that money for a warranty. Told me didn’t have one in stock, couldn’t ship it to me it would cost me one hundred dollars to ship it to me and I live one hour away from a Best Buy store. Very unhappy I had to pay for another warranty ice machine was only 6 months old. So FYI Best Buy warranty are not worth it for this ice machine!!!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your experience. We'll be sure to pass along your feedback to the appropriate team. -Don@GEAppliances
- Cons mentioned:Noise level, Reliability
Squeals and quit within 25 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 25 days of new and squealed so loud it would wake us up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you bringing this to our attention. This unit has a one year limited warranty that covers machine failures due to a defect in materials or workmanship .Please refer to page 10 of the owner's manual, that can be located underneath the overview section on the product page on bestbuy.com, on how to proceed with the next step. Warm regards. -Don@GEA
Bad ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second unit and this time it’s leaking water all over the countertop will not stay out of defrost mode. I do not recommend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out and bringing this to our attention. We are sorry to hear that your unit is causing some concerns. We have found that your Opal Ice Maker Dispenser will defrost when it is needed. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is a normal operation. What is not normal is if your Opal Ice Maker Dispenser is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this happens, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally. We would suggest reviewing the troubleshooting tips for this in your use and care guide from the website here (page 14)-https://files.bbystatic.com/mED7N93%2BpNTmEdZE0ioIkg%3D%3D/Manual. If you find that after troubleshooting, you are still experiencing trouble then please review the warranty details at the same link (page 19).
Caution Open Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caution when buying open box excellent. Our arrived in very poor condition and was not worth keeping at $484. We called customer service and all they said is return to store and get new one but they couldn’t give me the price of what I paid for. So we bought the newest Opal model that was not open box.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had to return your first Opal unit but glad you were still able to get another Opal unit that worked out better. We have heard great reviews about this unit and its famous nugget ice. We are sure it will be a fast favorite in your home! Dianna@GEProfile
Avoid This Trap
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $600 on what seemed to be the best of the best of countertop ice makers - it broke in roughly three weeks of use following the optimal recommendations in the owner’s manual and due to the fact its labeled as a disposable product it is not eligible for repair, replacement, or refund in my case
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
SAVE THE PACKAGING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save the box and open it immediately to test whether or not the system works. You want to be able to return it if it's defective. I was so excited to purchase the Opal 2.0 (Black) with the XL side tank. It made 1 batch then constantly went into a defrost mode. Previously, I've bought two others as gifts. They worked fantastic. For as much as I paid, I expected better quality control. When the product works, I would recommend it.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your feedback and choosing GE Appliance for your purchase. We do hope that you are not experiencing trouble with your unit and that this has since been resolved. If you need further assistance, feel free to reach out on any of our social media pages and please reference this review.
Poor design and low quality - Don’t Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst ice maker & so disappointing considering the high price. It drips water every time it’s opened. It doesn’t continue making ice overnight or when not used so in the morning there is maybe 1/2 to 3/4 ice in bin & we barely have enough for 2 cups to be filled. The water reservoir has to be filled daily. We are returning this as it is not useful & is actually quite annoying to use with the dripping water.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We sincerely apologize for the disappointment and inconvenience you've experienced with your ice maker. It's disheartening to hear that the performance has not met your expectations, especially as you've barely used it. Your feedback is essential to us, and we appreciate you sharing your experience. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out. We're here to assist you and ensure that your experience with our products is positive. Once again, we apologize for any frustration this situation has caused, and we appreciate your understanding. -Kacie@GEAppliances
Did not work out of box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up and did not work...second one i got to replace it worked about two weeks...im done with it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly apologize for the experience you're having with the Opal ice maker. Please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Cons mentioned:Noise level
After 3 years of constant problems...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reeeaaally wanted to love this ice maker. After 3 years of buying TWO units back to back (first unit broke) I just can't recommend this unit. Constantly trouble shooting, weird grinding noises, not making ice, unit overheating, constantly cleanings, etc. It's just not worth the headache anymore. Moving on to a different brand!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear that you are experiencing trouble with your unit. Please know this is not the quality we would normally expect from our appliances. If you still have your Opal unit and have not returned it please send us a PM/DM on any of our social media pages and reference this review, we would like to look into this further.
- Cons mentioned:Noise level
Very bad product good concept
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. I have gone through at least seven of these machines. When the first one broke they send me a refurb. After that they said they were going to send me new ones which were not the case. Each machine would last maybe a week or two without screaming like a banshee. Some right out of the box would start making noise do not buy this product. The last machine I put in a box put on my front porch and try to have them pick it up because I was tired of driving to the UPS place and doing it myself
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We hate to hear that you're not having the best experience with your Opal ice maker. While we strive to meet the needs of all our consumers, we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. This is not a normal occurrence, and we hope you allow us to work hard to earn your trust again in the future. Kind regards. -Don@GEAppliances
- Cons mentioned:Reliability
Worst Ice Maker Ever Made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opal\GE ice maker is once of the works made products. Even with regular cleaning it will break in less than a year. Dont buy this crap
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback, as it helps us continue to improve our products. Your experience is important to us, and we’ll be sure to share your input with our team. Lauren@GEAppliances
- Cons mentioned:Noise level
started squealing loudly after about a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before it started making a horrific squealing noise it was amazing. about a year or so of use, it squeals horribly. i have tried multiple cleanings and i have to take it apart to try to fix it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend cleaning and removing mineral deposits in your unit, as described on pages 7-9 of the Owner’s Manual. The Owner’s Manual can be viewed on the Best Buy product page, under the Features tab. If the issue persists, please reach out to us via private message on Facebook or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
No parts or shop available when it breaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have replacement parts that you can purchase.does not have a shop it can be fixed at.only solution if it breaks after warranty period is to buy another one just to be in the same situation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would be happy to look into this further for you. Could you please send us a PM/DM on any of our social media pages with the model and serial number and some more details about what happening with the unit?