Customer Ratings & Reviews

This was a very good investment. Worth every penny. I have renewed this service for the last 5 years.

It is nice to know you can take your computers to the geek squad and they clean everything up for you.

The Geek Squad took really good of my failing hard drive. Worked with me to find the right products.

Very helpful when I had a question. There any time day or night and answered my questions without issue.

The turn around time was great; we specifically took the lap top in for an issue we were having. When I started it up the first time at home, though, I was quite surprised. The tech had deleted programs (that weren't ones that were causing issues...ones I use everyday) and moved things around. They changed the start up tool bar, and deleted Firefox and loaded Google Chrome instead. If they're going to do that, the tech needs to let the customer know that ahead of time. I spoke with local manager, who acknowledged that wasn't the way they usually did things, and told me to bring the computer back and they'd set it up anyway I desired. He agreed the tech shouldn't have done what he did. I would recommend the service, but be careful on instructions to them.

great to have if you need to make sure that there is someone in your area to fix your computer quickly.

Efficient and helpful! They transferred everything from my old computer on to the new one with ease.

I am very happy with all of my purchases from Best Buy. The store will always be my go to for electronics.

Whatever I need geek squad does it they help me get my mail they help with virus they are great

Geek squad is great. I buy all my electronics at Best Buy. I have used geek squad a few times.

Great service through out the years. I have used the Geek Squad for all of my computer needs.

Geek Squad tech support has been very responsive to service calls I have made over the past 6 months.

made extensive use. service on line is great. even used it overseas when i had a problem. way to go guys!!!

I purchased a year of Geek Squad Tech Support with my new laptop. I know enough about tech but not enough to fix computers if they are failing. I got this for $99 with my new computer. The best part about this is it is good for three computers/devices. I already used it for Geek Squad to fix my failing Desktop. They did a FANTASTIC job and brought my desktop back to life. It is performing like new after they fixed it. They work very quick as long as they do not have to send it back to the factory. If they can fix it themselves it is a quick process. I will use this for my laptop to add more RAM, and my parents computer that keeps acting up. Overall I am very happy with this purchase of Geek Squad Tech Support. I wasn't sure at first but they made me a believer right off the bat.

I am very happy with the help i get from the geek squad, and i want to thank them for it.

I have never been happier about tech support than I have with Geek squad. Definitely worth every penny.

This is a great service. When ever I have a problem they are right there to help and fix it right away.

My experience with the Geek Squad was pretty bad, I have been buying stuff there from ages but I never had them fix anything until these past few years, they ruined 3 of my computers and t hey always said "sorry but we did all we could". I blame myself, I should have read the reviews before I take my stuff there. 2 of my laptops I took for a cleanup and update as they recommend and a desktop I took to transfer stuff to a new hard drive. Now the three of them are gone. I lost a lot of stuff thanks to the Geek Squad, I am done with them. Now I backup stuff to externals and have duplicates of everything

Geek squad folks were there when I needed them. Friendly, professional and very helpful.

Geek Squad help in home is very good. The agent was early for the appointment and made sure our new computer was set up correctly. He was very personable and knowledgeable and made sure our questions were answered. Several days later when there was an issue with our email, the phone help turned into an online chat. For us that was not the kind of support we wanted. We were put on hold and transferred several times and after an hour we were told by the agent she couldn't find an issue. Luckily something must have been done to resolve it because at this time there is no issue with our email. I would recommend in home service, but you really need to have some time for the phone/ online chat support.