Customer Ratings & Reviews
- Model:
- GSRF GA01318-US
- SKU:
- 6478239
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the Geek Squad Certified Refurbished Nest Wi-Fi Video Doorbell's excellent camera quality, ease of use, and generally easy installation. Many also appreciated its condition upon arrival and compatibility with other smart home devices. However, customers are negative about the battery life, citing it as a significant drawback. Some also reported issues with Wi-Fi connectivity and response time.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Video qualityCons mentioned:Battery life
Could be better with a further range of view
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does its job. Battery life isnt that great. Audio is good. The camera doesnt have a clear view past a few inches of distance. Everything after that is blurred.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Lena. We appreciate your feedback on Nest Doorbell (battery). We hear your concerns about its battery life along with its image quality.
We suggest adjusting your doorbell’s video quality that can improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your doorbell. It will automatically adjust its resolution and compression whichever level you pick according to how much bandwidth is available. Visit this link to learn more: https://support.google.com/googlenest/answer/9218596
Adjusting the doorbell settings like the video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can help extend the battery life. More tips on how to save the battery can be found here: https://support.google.com/googlenest/answer/10901611
For further assistance, our dedicated team is always ready to lend a helping hand here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Buy it brand new, not refurbished
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door bell is great. A bit bigger than I expected, but I guess that means people can't missed it, right? I have Google Home so hearing chimes thru the speakers is an additional benefit if you are someone that doesn't carry their smartphones around the house. However, I bought a refurbished version and the battery life is dreadful. I've had it about a month and I've already had to recharge twice. Since I do like everything else about the product, I might update by buying a brand new one before summer when I might go away for vacation.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jonh. We’re glad that you like the Nest Doorbell (battery) and its features. We’re sorry to hear that your experience with its battery life is less than ideal.
The Nest Doorbell (battery) is designed with a built-in rechargeable battery that drives the size of the product, so that it's flexible to use with or without a wired power connection. The battery life depends on several factors including activity frequency, temperature, and the camera settings you select. Adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. This link can help: https://support.google.com/googlenest/answer/10901611
If you want to plug your Nest doorbell to a power source to keep the battery charged, you might want to check for the Ninety7 Indoor Power Adapter, or S2dio Indoor Power Adapter, and we encourage you to contact your retailer for product inquiries. If additional help is required, you’re always welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Video quality
Great value and easy set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like new, no scratches or dents or anything. Mounting can be a challenge, but used a no-drill door mount and it fit perfectly. great video quality and long lasting battery, easy to set up/use with existing Google Home account.
I would recommend this to a friend - Pros mentioned:Video qualityCons mentioned:Battery life
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good and I get notifications fairly quickly. Good picture quality and audio. Living in a area with four seasons I wish the battery didn't die as quickly in colder weather. Overall a good product for the money.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, JamesT. It's great to hear that Nest Doorbell (Battery) has been working great for you. During winter, the battery life of Nest Doorbell (Battery) may have less than half the life that it has at temperatures close to -4°F (-20°C). A typical battery life of Nest Doorbell (Battery) will last about 2.5 months (about 13 - 16 recorded events per day). Keep in mind that the battery life may vary since it will still depend on factors including activity, temperature, and selected camera settings. If you need further guidance, please feel free to reach out to our support team and we'd be happy to help you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Video quality
Great video doorbell
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video doorbell. It works flawlessly and syncs up great with other google assistant products. The video looks super clear and it’s very easy to manage from the Google Home app. I definitely recommend it.
I would recommend this to a friend - Pros mentioned:Ease of use, Video quality
Google Nest Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, I love that there is no extra charge for a subscription. Reliable and easy to install too!
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Battery life
Good product overall
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use but battery last 3 weeks only. Nevertheless is simple to charge
I would recommend this to a friend - Cons mentioned:Battery life
Perfect camera, battery needs improvement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything needed comes in the box including a wedge to angle it slightly. Would benefit from a way to angle it down more since the wide eye lens has a huge field of view. Battery should last longer for such a large doorbell.
I would recommend this to a friend - Pros mentioned:Video quality
Couldn't tell the difference from new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great camera doorbell. So seamless if you already use Google home devices. You can beat the value of certified refurbished from best buy. Couldn't tell the difference from new.
I would recommend this to a friend - Pros mentioned:Video quality
Amazing!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente product! Great quality and design! I highly recommend.
I would recommend this to a friend - Pros mentioned:Video quality
Best wireless camera doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell works really good with and without wires. The doorbell has a very high quality camera with great facial recognition and object scanning.
I would recommend this to a friend - Cons mentioned:Battery life
Very good doorbell not perfect
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good doorbell it’s basically free if you don’t need storage it’ll record for three hours but if you miss the recording, it will delete the recording. So you may need to subscribe in order to get the full benefits but I’ve used it for a year without having to pay the six dollars a month and rely on the free service. Another con though is that it does not like the cold, below freezing it can drain the battery, so it’s best to bring it inside.
I would recommend this to a friend Amazing battery doorbell from Nest/Google
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing doorbell and weve had it for a week. Leading into thanksgiving, weve been able to play with the new doorbell jingles ans as we were already baked into the google home ecosystem, see that the doorbell integrates beautifully with notifying us on the devices when someone approaches. Battery life is about a month which is wonderful and we get no false alerts, only people and packages, which is perfect!!
I would recommend this to a friend- Pros mentioned:Ease of use, Video quality
Great camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to install and great video quality. Night viaion is fantastic.
I would recommend this to a friend Nice doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality doorbell. Response time could be better after someone presses the button. Field of view is great
I would recommend this to a friend- Cons mentioned:Wi-fi connectivity
Reset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little worried because a week after installing it, it disconnected from my Wi-Fi. I had to do a hard reset by pressing and holding the reset button for 10 seconds. Never experienced that when I bought a new one previous to this. Long story that’s not related to the device itself. After reconnecting to Wi-Fi though, it’s been working like a charm. I wish you could give 4.5 stars.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, Bates. Thanks for sharing your feedback on Nest Doorbell (battery). We’re sorry to hear how you felt when your doorbell had a connectivity issue. We appreciate your effort, and we’re glad you’re able to fix it after the hard reset. If ever you run into any concerns about the performance and features of the Nest doorbell, please visit the Google Nest Help Center or contact us through our support channels here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Good refurb buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great used buy. Works well. Used it at my apartment and my house now. Good quality. Google does require nest aware subscription for 30 day storage.
I would recommend this to a friend "Someone's at the door"
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great doorbell, but the only way to get announced if someone is at the door is by getting a notification across ALL your best speakers in your home. And the notification is delayed across all speakers. It's not a perfect solution, so we just wait to get notifications on our phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi John, we appreciate your time sharing your feedback with us on Nest Doorbell (battery). It’s unfortunate to learn that notifications are delayed across all speakers.
Here are some recommended troubleshooting steps that may help improve your overall experience with the doorbell:
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps, including the Home app, and then re-open it.
- If that doesn’t work, you can try restarting your phone or device.
- Check your network as your doorbell announcement/notifications can also be delayed by a slow network connection.
- Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use manually by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.
- The announcement/notifications can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. In this case, connect your camera directly to your Wi-Fi router to help reduce the delay.
If your doorbell still has a delay, we encourage you to consult our support team for further isolation and troubleshooting here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Refurb google doorbell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Although now has a sun spot in the middle of the picture after being setup for about 2 months. All my google cameras I bought new have not developed the same spot and they have been setup a year longer than this doorbell.
I would recommend this to a friend - Pros mentioned:Overall performance
Thanks!! Love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a replacement to a broken $300 exact item except different color. Saved so much money and works way better than the original
I would recommend this to a friend