Customer Ratings & Reviews

Hi there, thanks for taking the time to share your feedback. We regret to hear about your disappointment with Nest Camera with Floodlight, and that our support fell short in providing the help you needed. We value your feedback and we’d like to help you the best way possible. We may also need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi baotran1, thanks for posting your feedback. We’re sorry to hear that your Nest Cam with floodlight stopped working after a few months of using it.

We hear you, and we’d like to help you the best way possible. If you want to try, we suggest contacting our support team so we can investigate what’s causing the issue. You may call us anytime, and we'd be more than happy to assist and improve your experience here: https://support.google.com/googlenest/gethelp

Hi MaryE. Thank you for your feedback regarding the Nest Floodlight camera. We understand your frustration. Our team is constantly working to improve our products, and your feedback is valuable in the process. To help diagnose the issue and find a solution, we recommend contacting one of our Google Nest Specialists directly. They can provide the best option for you. Please tap the link below to further assistance. https://support.google.com/googlenest/contact/social_googlenest?hl=en&authuser=0

Hi there, Skeezix. We’re sorry to hear about your experience with the Nest Cam with Floodlight and our support team. We’ll share your feedback with the right team as we’re constantly looking to improve our products and services, including how we handle customer concerns with accuracy and efficiency. In the meantime, we’d like to have another opportunity to help you with your concern. Please share with us your recent case number here: https://support.google.com/googlenest/gethelp

Hi there, RosaM. Thanks for sharing your concern about the shipping status of your Nest Cam with floodlight. We're sorry to learn about your frustrating experience with locating your order. We suggest reaching out to the retailer's partnered courier so they can help provide you with any details or updates. If you run into any questions about the Nest Cam with floodlight, please don't hesitate to contact us on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi bkinnk, thanks for being an advocate of Google Nest products. It's unfortunate to hear about your disappointment with Nest Cam with Floodlight, and we're sorry to hear that you already returned it.

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

The current line of Nest cameras have full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that video resolution is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera.

And as you said, we'll definitely pass along the details of your feedback to our product team. If you will have a change of heart and reconsider using Nest Cam with Floodlight again, you can count on our support team for your support needs, if you can visit us here: https://support.google.com/googlenest/gethelp

Hi there, Irb123! We appreciate your feedback and continued support of our Google Nest products. It's great to hear that you're liking the hardware features of Nest Cam with Floodlight and that you had an easy time installing it. However, we're sorry if the Google Home app fell short of meeting your expectations. We understand that you have enjoyed the features of the Nest app for a long time. But we wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Furthermore, here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We value your feedback and we'll certainly make sure to pass along the information that you provided us to the right team. We'll certainly look into improving our product features and we're hoping you will keep an eye on our blog site for future announcements on new products and features here: https://blog.google/

Furthermore, we'd like to assist you with any other support concerns you may be having. Our support team would be happy to entertain any questions you have when you visit us at this Google Nest help center link: https://support.google.com/googlenest/gethelp

Hello there, au2bahn. We appreciate your feedback on the Nest Cam with floodlight along with the Home app, and we're sorry to hear that your experience is below your satisfaction. We'd like to learn more about your concerns and help you in any way we can. Please contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi SpasticNerfbag, thanks for taking the time to share your feedback. We’re sorry to hear about your disappointment with Nest Cam with floodlight. We understand the convenience of only one application for all of your devices.

The new Nest Cam with floodlight is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We value your feedback as we’re always working to understand our customers’ needs. If you have questions you want us to answer, feel free contacting our support team here: https://support.google.com/googlenest/gethelp

Hi houcod74, thanks for sharing your feedback. We're sorry to hear about your disappointment with some of the features of Nest Cam with Floodlight.

The new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532

We're always pushing to improve our products and services, and we'll make sure to pass along details about your feedback to our product team. In the meantime, if you have any questions or concerns you would like us to help you with, please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Kelly, we appreciate you for sharing your feedback with us. We're sorry you're having battery issues with your Nest Cam with Floodlight. We want to know more about what's happening with your device so we can work together to troubleshoot the issue and help you improve your experience. Please contact our support team so we can assist you and check on your Nest Cam with floodlight and further investigate what's causing the battery issue. Reach out to us here anytime: https://support.google.com/googlenest/gethelp

Hello there, AnthonyF. Thanks for the feedback you provided about the Nest Cam with Floodlight. We’re sorry to hear you're having trouble with the connectivity along with its battery life. We can imagine how hard you tried, and this is not the kind of user experience we want to share with you. We understand your decision to return it, but we encourage you to contact your retailer to inquire about the return window.

We’re hoping for an opportunity to investigate whether these issues are caused by the hardware, connectivity, or other environmental factors. Please reach out to us anytime here and we’ll definitely help you the best way we can: https://support.google.com/googlenest/gethelp

Hi there RichardF, thanks for being a loyal advocate of our Google Nest products and for sharing your feedback on the Nest Cam with Floodlight. It's unfortunate to hear that you're unable to stream the live video feed from your Nest camera. We apologize for any inconvenience this experience may have caused you. We also appreciate your effort in troubleshooting the issue and the steps you took already covered some, if not most of the steps we share with our customers. However, we may need to take a closer look at your Nest Cam with Floodlight and figure out what may be causing the issue. This will give us a better insight on how we can help you best. If you're willing, please consider contacting our support team using this link: https://support.google.com/googlenest/gethelp

Hi Bejcunni, thanks for taking the time to share your feedback with us. We´re sorry to hear that the Google Home app didn't meet your expectations.

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

We value your feedback and we'll make sure to pass them to our product team, since we're always searching for ways to improve our products and services. We’d also like to learn more about the migration issue you encountered, and see how we can improve your experience. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hello there, OCNate. Thank you for sending in your review. We're sorry to hear that your experience with your Nest Cam with floodlight has been less than ideal. Your feedback on the device and its features are appreciated and we'll relay this to the right team for future improvements. We'd like to know what we can do to make your experience better. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Barry, thanks for sharing a review to let us know of your issues with the Nest Cam with floodlight, and we’re sorry to learn that it didn’t work with your Nest Aware account.

The new Nest cameras support Nest aware subscription, and if you added the Nest Cam with floodlight to a Home structure with an existing Nest Aware (2nd gen), the Nest Aware plan will apply to every camera on a given Home structure. Nest Aware (2nd gen) offers a whole home subscription that includes all Nest Cameras, Nest Hello and Google Home and Nest speakers (US only) and displays (US only) in your home.

That said, we’d like to figure out the reasons behind this issue. We suggest getting in touch with our specialists for further assistance, here: https://support.google.com/googlenest/gethelp

Hi Luie, we appreciate you for sharing your review on the Nest Cam with floodlight and we're sorry to hear that your experience with our support team has been frustrating. Your feedback here helps us better understand our customers' needs and preferences when it comes to the battery and the support you receive from us. Please know that we'll relay all of this to the right team for improvements that we can provide in the future. If you're willing to reconsider and give it another go, please reach out to us with your previous Case ID so we can check and review the history and assist you better. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Jared, thanks for your feedback and we're glad that you're liking the overall build quality of Nest Cam with Floodlight. We do apologize if you're having some difficulty downloading the video history. You can only download video clips from detected events in the video history and download up to 1 hour per clip. Follow the steps below to create and download a video clip:
- Open the Google Home app.
- Select your camera.
- Tap History near the bottom of the screen.
- Scroll to an event in your camera's video history timeline. You can also tap Full history for a list of events.
- Choose the event you want, then tap Event details.
- Near the top of the screen, tap download icon to save the video clip to your phone. From there, you can share the video clip via email or social media app.

If you need further guidance, our team of support professionals would be happy to assist you. Simply visit the Google Nest help page to contact us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for reaching out. It's unfortunate to hear that some features of Nest Cam with Floodlight, fell short of meeting your expectations. We can only imagine how disappointing this experience may have been for you.

The video quality for the Night Vision feature on your Nest camera may be affected by internet speed and we recommend removing some of your connected devices to free up some bandwidth for your network. Once you verify there is congestion, then you may need to contact your Internet service provider for resolution,

Additionally, here are some helpful steps you can try out to improve the Night Vision feature:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.
- Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.

If you will allow us, we'd like to delve deeper into the reason that may be causing the event-based video recording of your Nest Cam with Floodlight. You can always contact our support team via the Google Nest help page: https://support.google.com/googlenest/gethelp