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Customer Ratings & Reviews

Your price for this item is $584.99
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The regular price is $649.99

Customer reviews

Rating 4.5 out of 5 stars with 1004 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the laptop's fast performance, responsive touch screen, and reasonable price. They also appreciate its lightweight design and ample storage. However, some users express concerns about the fan noise, limited battery life, closely spaced USB ports, and the absence of a fingerprint reader despite being advertised as having one.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,004 reviews
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this computer it’s a touch screen and really fast

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer for the cost!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed a new computer for work and so far this one has stood up to the test. We got it on sale and was a great deal. Setup was quick and easy and I had her back up and running in no time at all. Seems to be much faster and easier to use than her previous system which is great.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Price

    Rated 5 out of 5 stars

    Awesome computer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is really fast! Affordable and compact! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop after researching options for college students. The computer is a great value. This is my first with an SSD hard drive. It is extremely fast to boot and runs multiple programs easily. The small storage is probably the only knock, so I keep big files on an external. No DVD drive as well but I got an external for $20. So far I am very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light weight

    Rated 5 out of 5 stars

    Fast laptop & light weight

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a light weight & fast processing speed laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Great laptop for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, fast. Love the touch screen. No problem with it.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast and does everything you want. It is a touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. Touch screen, easy to use, and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 4 out of 5 stars

    Good touch screen laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good touch screen laptop Fast good price easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid a lot for this beautiful computer. Thought I got the warranty. The computers hinge malfunctioned and I told it back to find out the cashier didn't add a warranty, and the customer service said I was a day over my receipt. And the factory warranty, to fix the hinge will cost what the computers priced at now. Stupid.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of storage and power for the price. and a touch screen!

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Light weight

    Rated 5 out of 5 stars

    Very good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight fast just what I needed for work and home

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Work good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice touch screen. Easy to carry. More space for save files

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop to encourage my wife to further her education and it's ease of function paired with it's sleek design did just that. She's not tech savy and this laptop has been a dream for her to use. The touch screen is really nice, especially when scrolling menus or long texts.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I need. It's lightweight, so I can easily take it where I need it. It's fast, and has plenty of memory for what I need. I don't use it for gaming, so I don't know if it would be good for that. It has a great picture and good sound for videos. I wish it had some indicator for when the num lock is on.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    User friendly

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop overall and I’ve not had any issues yet. The fan is pretty loud but I don’t mind! I recommend and the only thing I will say is that I wish the sales rep from Best Buy would of recommended a digital pen to purchase. I was told this laptop doesn’t have compatible pens but that not true!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Meets Needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all HP’s I’ve had over the years comes up a little short on battery life. Utilize it for work running mainly excel and word and the keyboard fits me nicely so I can work through the programs pretty fast.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great features for the price!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use and intuitive enough for a non-techie like me. screen has nice detail and colors, vibrant images. keyboard is large enough to easily hit the keys you intend. touch pad can be more sensitive than i need, but works fine. hard to find this much quality for less expense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice piece of equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    42 years of service;I recently retired from the workforce. I am a Information Technology Professional - IT Infrastructure . I needed a laptop for my day to day stuff;this model fit the build nicely !

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop with easy use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was purchased to replace a laptop that was 12 years old. Pricing of this computer was adequate for a retail location and the staff did not try to hard sell us on anything that we did not come in for/need. Would recommend for internet browsing and normal day to day usage!

    I would recommend this to a friend