Customer Ratings & Reviews

The printer was easy to set up on the wifi, prints clearly. I am able to print from my computer and iphones.

Have been using the printer for a trouble-free six months. Had one question/problem for Customer Support and they were quite reluctant to help. That is a real downer for me. I try to print at least once a week and have used very little ink. It would not be the first choise for photos but okay for an occasional print. Very easy to install [I used Option 1], and I like the HP Smart app on my laptop.

Amazing quality and very reliable. Still haven't used even half the ink from the initial purchase

The printer works wonderfully once paired to your devices, i have it paired with my laptop and phone. The process of pairing is what makes you want to pull your hair out and took over 2 hours. If you can get passed that the printer is great.

Works great except I have to reconnect to WiFi on a regular basis.

I didn't know these existed. I always had those scammy cart printers that run out after like, 50 colored pages. After five months, I'm still using the same ink that came with my printer, I print a ton of color pages for dnd, so many pdf manuals and pawns, I still have plenty of ink left. Highly recommend if you're tired of paying $60 for overpriced ink carts that run out too fast. Since it's liquid, the printer doesn't know you buy 3rd party, there's a full color set on amazon for $25 when you need a refill.

the smart tank is great. I no longer have to worry about print cartridges and availability. print quality and speed is very good. the color photos that I printed were excellent. Installation was easy.

I wanted to 100% love this printer and I do like it but…I don’t like that you can’t print multiple pictures on one page. You are limited to one item and it’s sad because you can adjust size and orientation of photo but you can’t add multiple which is a real downside. The printer is great on ink, you are not spending a weeks pay to print anymore, so that is good. The quality is good but on my other HP printer the quality was great but again you are only paying a fraction of what you did on ink. So all and all for everyday printing it’s great

High quality printing at a reasonable price! We use this printer in our real estate business and have been very happy with the speed and quality of print as well as how long the ink lasts! The only issue we have had is getting it back online if WiFi drops or it gets kicked off. Once you understand how to re-connect it you’re fine.

I finally broke down and got a printer. Easy setup, prints and copies great!!! It’s been used quite a bit…my daughter is doing ‘virtual’ classes so prints a few things :) The printer is in the basement, my office is upstairs - no issues printing. Love that I can print from the laptop and from my phone.

Good all round printer with ink tanks, Good print quality, and copying quality. Was able to install with included paper instructions. Easy.

The Printer seems to work just fine, but I will tell you after 20 years Best Buy has lost my business. The trade in coupon of 30 towards your next printer that is featured (I recycled my HP Envy to purchase the HP Smart Tank 6001) was not honored. Best Buy in Portage MI refused the use of the coupon and when I called to find out why, I was conveniently hung up on 4 seperate times. When I called the main best buy number, the same thing happened. If I wasn't in need of this printer for prepping for my daughters Confirmation, I would return it immediatly and buy directly from HP. You can bet I will be buying all my future purchases directly and not from Best Buy.

The HP printer has been working great! Much easier to use in regards to the ink. Less waste. It connected easy to my wifi.

Love it! This replaces a printer that required cartridges but with this I can go longer before needing more ink. I also see the ink levels at a glance.

I chose this printer to start using bottled ink with the thought that it would be less expensive than traditional ink. The printer information indicates that it has up to two years of ink included. I've had only one color print job of about 50 labels and the same number of invitations that were not full color and about a third of the ink has been used...so two years seems highly unlikely! I do like the footprint and it was very easy to set up so only 4 of five stars!

Biught printer from Best Buy as ae have had good experiences w/ them. Got printerhom , unpacked and tried to start. Printer powered up fine and printed demo sheets; but could not get it to find WiFi. Called Best Buy and the best they could do is "bring itback to store". Not a god option for us as we have mobility issues - walkers et al. They then offered a home tech appt for$125. We took it for 4 days later. Techs arrived ontime and spent next hour getting printer to hook up to WiFi and print. It hasbeen working fine once online. Best Buy and HP are favorite vendors of computers, etc and will remain so. I do not know why difficulty w/ this printer- but am a computer nerd . Will no better next time.

Overall a great printer. I love that it comes with "2-years" of ink out of the box, and replacement ink is super cheap compared to cartridge based printers. The initial purchase price is higher, but the amount you will save with the ink bottles compared to cartridges will more than pay for itself. I purchased 2 units for my business and was so impressed, I recently replaced my home printer with this same unit. The only downside is the HP Smart App that is recommended by HP for initial configuration. For some reason HP only allows the app to be downloaded through the Microsoft Store but my office computers are locked down so the Microsoft Store is not an option. I managed to download the app on my personal laptop and with some computer skills managed to transfer it to a flash drive and install on said officer computers. I must say, alternative manual method for initial configuration is time intensive so I highly recommend the streamlined HP Smart App if possible. Said restrictions on the app and the laborious manual method are the only reason i deducted 1 star overall and 2 stars on the "ease of use" rating.

We needed a reliable printer that we got when we purchased this wireless printer. We use it all the time at home.

Had for a month and the print quality is excellent!! Having an issue with double sided printing but that may be a lopsided house. Really like the ease of printing from the app or computer.

I like how easy this was to set up. The ink went easily into the tanks from the bottle. Easy to connect to the internet/wifi. The print quality is great.