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Customer reviews

Rating 4.4 out of 5 stars with 1747 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 1,747 reviews
  • Rated 2 out of 5 stars

    HP 6000 Disaster

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged this product 3 times, still malfunctioning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jmer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt print ! Geek Squad came to my house n couldnt get it to print @ BOUGHT A EPSON 3850 PRINTS LIKE A CHAMP

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible to set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is useless. Dont purchase. returning. Nothing but a problem from day 1. Shuts off in the middle of printing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had a feeling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that every time I install paper the power light starts flashing. You'll have to do this a bunch until the printer decides it's OK

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    E6 error every time I try to print.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second day owning this printer and now I keep getting an E6 error every time I try to print. Exchanging for a new one. I will update this post when I get the replacement if it works any better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the hardest time reconnecting to my wi-fi, got a new router can't seem connect?!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken paper feeder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paper feeder broke within the first month of ownership.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer does not stay connected to the Wifi and it takes a few tries to reconnect. It is slow to print. The ink on the pages comes out very wet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s to hard to make it work. Not connecting to the internet Disconnecting from the mobile

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Internal error less than six months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One star because i have to give it one Seems products are not lasting like they used to .. went back to deskjet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea of the large ink tank. So far it has performed great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good little machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer was very easy to set up and connect to my network. It prints faster and makes less noise then the HP Photosmart printer that it replaced. The only 2 features that I miss more than I thought I would are the automatic feed for scanning and coping documents and the screen on the printer where you did all of the input and troubleshooting. I find need to go back and forth between the app on my computer and the printer to complete most print/scan jobs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new from BB. Deep scratch found on LED display. Returned for refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS PRINTER -WORST EVER

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This this is one big paper weight! Was of time, money and effort. Run, DO NOT BUY this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst I've owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wasted too much time with this printer. After hours and pro help, it printed, then next time after hours of downloading it printed once more. Tried it again the next day and no print.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Smart Choice for Everyday Printing Needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really impressed with my new HP Smart Tank Printer 6001. Setup was quick and simple, and it connected to Wi-Fi without any hassle. The included 3 years of ink is a huge bonus, giving me peace of mind and great value. Printing speed is solid, and every page comes out sharp and clear. Overall, it’s a reliable printer that makes everyday tasks easy and efficient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    to much work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for some reason got to delete program software and reinstall

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get a Canon in the same price range.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 hours on the phone with HP support, I decided to return item & get a Canon. Very happy now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too much work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U need to fill the inks yourself. Hard time connecting wifi. Don’t give u cable to connect to computer directly.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, Peter.

      I’m sorry you’ve found your printer cumbersome to use, and that you’ve had difficulty connecting it to your Wi-Fi system. It’s easy to understand why this would be a poor first impression. I want to help you resolve this situation, so I’ll suggest some resources I hope will make that happen.

      First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
      - support.hp.com/us-en/topic/diagnostics

      Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
      - support.hp.com/us-en/product/model/2100178884

      If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    Worst Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst printer I've ever had. I've yet to be able to print

    No, I would not recommend this to a friend
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