Customer Ratings & Reviews

Finished product was great, everything went smoothly. Geek Squad was knowledgeable and informed of everything necessary. Work was completed before estimated time. 10/10 experience as a whole! System in the car sounded great and the look was even better!

Finished within time promised. I suggest you NEVER order installation ONLINE！ NEVER！ What you should be doing is to go in in person to the Installation Department and talk to the installation guys and they can explain to you what you need to order and what you wanted to be installed. THEN they can order all the parts base on what you want in front of you. Taking any misunderstanding out of the process. Those guys are very knowledgable. Basically saying they know their stuffs. I did order my audio and installation online and missed 5 parts for my 2012 Sienna. The website doesn't say what parts are needed for whatever function. Couple controll modules and regulators needed for backup camera and steering wheel control were needed and the web says nothing. Eventually got to reschedule for 2 weeks after since they usually don't have all the parts in stock. Once all the parts are in, the audio and rear camera works perfect and looks amazing.

The installation process itself was efficient and meticulous. The Geek Squad technician carefully handled my vehicle, ensuring no damage to the interior during the installation. They not only installed the CarPlay system but also took the time to walk me through its features and functionalities, ensuring that I was comfortable with the new technology. One of the highlights of the service was the cleanliness and attention to detail. After the installation, my car was returned in immaculate condition, with no sign of the work done except for the perfectly functioning CarPlay system.

They installed a new receiver for my truck, fully equipped with a reverse camera and many options, plus a Pioneer receiver with a nine-inch screen, Android auto, Apple CarPlay, Bluetooth, digital media. It was a very good, high-quality, professional installation. My rating is five stars of five. I highly recommen service. I have been coming to Best Buy for many years. A great quality of service and attention in a few words, the best.

Installation was superb guy made it look effortless. It was done so neat I’m super impressed oh boy I didn’t get his name to mention it lol my installation was done at bayshore Best Buy I gotta say he’s the best I definitely definitely recommend his work and that’s where I’m heading to re-do my other car. Thank you Best Buy for always being awesome.

Big shoutout to Chris and Brad for installing my Alpine ilx-w670 in my 2012 Accord. The service was awesome! They were very attentive, knowledgeable and went out their way to fix a couple things from a prior installation in a different location. They were very accommodating, and I would book my next appointment with them on my next service if I can in the future. Thanks again guys for the service and great conversation, peace.

I entered the Sandy Utah Best Buy with my own car stereo in hand, new inbox. I requested it be installed in my car. Counter help told me they do not install car stereos at the Sandy store that I would need to go to the West Jordan store (several miles opposite my area). He scheduled me for the soonest West Jordan install (over 2 weeks wait) and ordered the kits I needed (face trim and electrical connector kits for my car) to go to West Jordan, as there were not any available at either store. I prepaid a large wad of cash for the actual install and for both kits ordered to arrive in West Jordan. My understanding was that my car and inbox stereo needed to simply show up at my scheduled install time. To my shock and horror while checking my email about 5 days later, my latest Best Buy email said due to the fact you didn't pick up your parts that were shipped to the West Jordan store they were sent back to the warehouse and a credit will be issued. Looking at at Best Buy email a few days earlier saying my two different kits I ordered had arrived and were available for pickup and that I only had two days to pick them up or they would be returned. I had no idea the parts would arrive in West Jordan and be sent back if I didn't pick them up. I was under the impression when I purchased them to be ordered and shipped there that they would be waiting for the install. I spent my 30 minutes lunch time tossed around like a hot potato not getting the help I needed. I spent almost an hour being on the phone. Ironing this mess out with my employer not happy with me doing my work when I should have been. The problems didn't stop there. After having to buy the parts online with my credit card and they still insisted on a refund from my cash purchase I was told that since it wasn't me that was going to make it to the appointment that I had to register my wife to be able to do this transaction in person with my car. When I went to the Sandy store to pick up my cash refund I was told they actually do car stereo installs at the Sandy store and they didn't give me my cash back they gave me the parts I needed that were already at that store instead. They did help me there however cancel my credit card order for the parts that were to be shipped to West Jordan's store again. I at least felt confident now with my stereo and install parts kits in my hand and my wife registered to be able to take my car in when the appointment finally did come that it would be installed correctly. Installation was very disappointing. When the key is turned on or the car is started about 8 or 10 seconds later there was a loud boom noise that shocks the speakers that never did that before not only that, I can no longer change volume or stations on my steering wheel like I could with the factory stereo I have to reach over to turn it on change stations or just volume now. Very very disappointed!

The installation and customer service was excellent. The stereo isn't quite as good as I thought it would be

Paid for jk integrated Off road … stereo does not show any display or mode Other then that unit is a big upgrade

The guy was very nice and did a great job. Highly recommend...

Those guys were there to help me with any questions that i had.i will go back to them for any further car stereo installation.

My install was fantastic. Russell did an amazing job and even offered to clean my battery terminals since they needed some work. Highly recommended!

I went from winging it (see picture 6) to the reall thing and its great! Overall I'm highly satisfied brings my 04 trailblazer into 2020 and with much better sound! The product is satisfactory Better than what I had and perfect add on To an older vehicle! Android auto works great and the back up cam is great to have feels like something this vehicles should have came with! The microphone's pick up is excellent replying to text messages and talking to the navigation and phone calls have been great! The installer went above a beyond he even fixed a part of my seat that was loose.

I saved up and bought most of my gear off the internet and from friends. I took all my stuff to local stereo shops near me and they wanted more than what the gear cost to install it. Feeling defeated I thought I would do it myself like back in the day. I started watching Youtube videos getting an idea of the job ahead and opened the Metra dash kit to get the instructions. I saw all those wires and adapter boxes and instantly knew, this was too much for me. A friend suggested I try BestBuy. I drove more than an hour to get to the nearest store. It was well worth the drive. Installer looked at my gear. Then came up with a plan to install what, when and scheduled an appointment. The best part, with Total Protection Plan membership, I saved on all the labor. A week later I came back. Installed the radio and subwoofer with an amp. All my factory buttons still work. Nice clean and professional install. Much better than the electrical tape disaster I was about to do lol. Next week I go back to install the door speakers and another amp. I can't wait. Thanks, BestBuy! I'd like to thank the installer for working past closing time due to me being an out of town customer.

The gentlemen at this Best But are very nice and helpful even those who greeted me in the front of the store. The man who installed my CarPlay was super fast and demonstrated how to use all the features. I’ve had my CarPlay for a month now. The mic, steering wheel buttons, radio all work perfectly. I was very satisfied with the staff and service 10/10.

The radio installation tech was helpful with any questions I had with the install. He was super courteous and took the time to show me the features on the stereo I purchased after he put it in. It took a little over an hour and he did an excellent job with the placement of the microphone and USB inputs. Overall it was a great experience and would recommend this for anyone purchasing a new head unit from Best Buy. The only issue I had why I didn’t give 5 stars was that the parking break wire that needed to be hooked up to use the video streaming on my unit was not hooked up nor was the wire for my interior light dimmer to control the illumination on the unit. This might be due to not having the wires to hook up to (parking brake,etc) The service was great regardless and the sound and features are exceptional.

The service was excellent! The boys working installing my daughter Apple Play we’re amazing super kind, funny, and professional!! I really think they deserve a paid vacation!! That’s how much I enjoyed doing business with Best Buy because these hard working installers did an amazing job!! Thanks boys! I will get my son one soon!!!!

The guy that did my install was legit! He knew is stuff! He was efficient, careful with my truck, even upgraded my stereo for a better one, listened and had great customer service skills.

Geek squad did an incredible job on my car. Perfect fit and looks like it came from the factory

Install took just an hour. Everything I expected. Very nice install and perfect match to car.