Customer Ratings & Reviews

I requested installation of 6 new speakers and front and rear cameras on my 2001 Ford Excursion. I had already purchased the speakers and cameras and had already installed a new Kenwood Excelon DNX997XR head unit and Kenwood DRV-N520 dash camera myself, but broke two fingers in an accident and needed help to get the other items installed. I had already attached and run the wiring for both cameras Despite stopping by prior to the appointment to explain what work I needed to be done, the scheduled work included a full radio installation but did not have the speakers installation scheduled. On arrival for the appointment, I explained what was needed again, and he stated that the work might not be able to be completed in the time that was scheduled. He said that would try to get it all done that day and was successful in doing that. I had signed up for the Total Tech Support, so I was not billed anything for the installation. The installation was done well and I have had no problems.

I recently had the pleasure of working with an exceptional technician who installed my car radio. He expertise was evident from the outset, as He handled the entire process with efficiency and precision. Not only did they seamlessly integrate the new system, but He also took the time to explain its functionalities in a clear and concise manner. He attention to detail and friendly demeanor truly set them apart, making the overall experience not just smooth, but also enjoyable. I highly recommend their services to anyone in need of a skilled and personable technician.

This is the first time in my life that I order (6) items from a company without any issues. Excellent job Best Buy’s. Please keep moving forward on Excellent Services!!!

The staff was very helpful and very knowledgeable about the process of the installation of the car radio and very helpful with instructions

The Guys Were Very Nice And Professional. They Answered Any Questions I Had And Took Care Of Everything I Needed.

The install team did a great job with the installation and explained all what they did and added. They were great at giving me a call with any questions or concerns.

This install was literally the worst experience I’ve ever encountered as a longtime customer with Best Buy! What should have been a simple install job turned into over a 7 hour job that was never done correctly. In fact, the installer damaged my vehicle which is now at the Nissan dealership in their service department because of the installer not knowing how to complete the job. He caused controls and a computer to literally burn up. I will say Store Management has been good to work with but the overall experience turned into a nightmare! I would not recommend until they have the proper help like they used to with previous installers.

I have to give great kudos to Jeremy the tech who installed my equipment in my 2013 Corvette. Jeremy actually emailed me a week before to confirm everything that needed to be done, advised of some changes he recommended for a more professional install. All of the items I had were purchased over time, my main concerns were having a backup and front view camera since I have a low front splitter and want to avoid hitting curbs. The back up camera is so convenient Nd helps dramatically backing up. He installed the front camera and looks very professional. The rear was done very professionally as well BUT the camera had a lot of noise and distortion which Jeremy recommended to swap out for a new one and bring it back. He installed my sync cable and Bluetooth mic. I would absolutely recommend Best Buy Geek Squad car stereo installation. I will be going back to have my door speakers and rear speakers replaced as well as adding an amp soon. Jeremy spent a lot of time going over options and making sure I will have a superior system. I can’t say enough good things actually. 10 stars

Excellent work! Highly recommend to anyone looking for quality material!

The agents intall a pioneer de vive on my 2005 sienna they did a wonderful job

Install guy was efficient and got the job done in a timely matter. I didn’t have to wait around for too long before I was able to.

Did a great job flashing the Maestro and head unit installation.

Reynaldo was great and with full knowledge of what he is doing, he provides an outstanding customer service and does a perfect work. well done Best Buy having Reynaldo as staff member !! Thank you Rey

The guys were awesome. Did a great job. Told me everything about the unit that I needed to know.

Service Tech said it would take 45 minutes and it did. He was very knowledgible and professional

Well where to start these guys in Albany NY car install are super busy it took me forever to get an appointment I had to leave the car all day which i was unaware but I was cool with it Car was worked on neatly i had some nicks and scratches that were not there before but it was not bad enough for me to say anything I think they are way too busy and they are rushed not their fault i saw the work flow board and it was crammed with appointments they need more help I had a head unit and rear camera installed they were not able to figure out the rear camera I was not charged Head unit was installed well Lifetime warranty on the install and free reinstall of original stereo is awesome Staff was cool to me and sat in my car with me while we checked out the functionally of the stereo Overall good experience not perfect but I personally and honestly blame it on their ridiculous workload Hey Best Buy get more help or lighten the load not everyone is cool about scratches and nicks in their expensive cars and if there is no rush the chances of these things happening are greatly diminished.

Added a receiver as well as a back up camera to our 2011 Tahoe. The technician installed flawlessly and everything works great. Retained all factory controls with new receiver. The technician was friendly, knowledgeable, and did a great looking install with no issues.

This is the 2nd stereo I've had installed at this location. GREAT SERVICE

I had a sub installed in my car for a little bass and it did what I wanted it to do. Not too much but perfect for me. Ngl it did take a while, but the job was flawless and with factory radio. I gotta get them door speakers swapped out next. Geek squad it is!!

You installed a wonderful radio for me. Then you picked out and installed a backup camera. You put all of this into my Miata! It all works better than I had hoped. The digital radio (Android Auto) is wonderful. I have 2 radio stations coming from Italy and one from England! The 'hands free' phone is not only the law, but it works wonderfully. The only time I have problems with the backup camera is when the top is down and the glare from the sun is overwhelming. That's the fault of the car that it's in. I wouldn't have this without you. THANK YOU THANK YOU THANK YOU!!!!!