Customer Ratings & Reviews

The agents were friendly and knowledgeable on the setup of the smart fridge. Quick at doing their job.

Geek Squad always does a phenomenal job not only on the install but with explaining what they did and how everything works to keep you updated!

I was impressed by the installer. He was so friendly and patient as I wasn't a happy camper about a crucial piece to the installation of the radio was left out of my conversation with the salesman. I guess he has heard it way too many times. The install was quick and painless as it was done free of charge due to a special internet installation code. My installer was also meticulous and spent extra time with me to make sure I knew the ins and outs of my set. Bravo to him not so much the Store!!!!!

Overall good job but I had to fix the error myself they made… My Bluetooth connection wouldn’t work… the tech used the wrong RCA inputs Pulled out the stereo myself to fix the issue

I honestly had a great experience with their techs installing a head unit in my car. I was able to get a next day install (nearly impossible) but I scheduled the wrong kind of appointment and the employee told me to let him assist his next appointment and he can fit me in right after. No problems at all the tech did great and it looks great.

Technician was very knowledgeable and installed in a timely manner

I bought a 2009 Ford Taurus and didn't care for the factory radio too much. I went to the Baybrook Best Buy and purchased a new Alpine radio. Everyone at the store was very professional and polite. I got the free installation and got the radio installed at the Gulfgate Best Buy. The gentleman that installed the radio, Roland, did an excellent job. He was very thorough and explained everything that was done. Thank you Roland and Best Buy!

My experience with Best Buy was phenomenal! They have great customer service that is fast and friendly. I got a Pioneer radio put in and the finished product is flawless. The level of professionalism is top notch. Everything works smoothly and I'm extremely satisfied! Jay was extremely knowledgeable on what I needed for my car. He informed me on what other options were there during my car radio installation. I would definitely come back and continue to have more features installed!

Great service, but extremely expensive. I did not know that the service agreement changed and not members do not get insulation included with purchase.

I love the unit, but here's a warning: if you set a passcode, write it down somewhere! If you can't remember it, you have to send the radio back to pioneer and pay them to reset it! They also didn't inform me the passcode was a minimum of five characters. Unwittingly, I used a four number code, and it accepted it. After countless attempts to unlock it, I tried adding a space at the end as a fifth character, and it unlocked. Pure luck. I was livid.

Geek squad did an excellent job installing my new radio on my truck. It looks like factory radio and they explained how it works and details for warranty. Highly recommended.

I wish I could remember my agents name, he was the best! While he was installing my radio, he found my heater switch melting a cleaned it up, then my power window switch was falling into my door and he fixed that too! I'm a proud total tech member and a huge fan of the Geeks! Phenomenal job guys!

The rep installed an after market 10 inch touch screen into my 2017 Nissan Titan. Zack was extremely informative and very professional. I was not happy with the outcome but not because of the technician I just did not do enough research on the deck that I had installed and had to have it taken out a couple weeks later.

Very professional work by the geek squad. I'm thinking about getting more work completed

Hector was great at the Boynton Beach store. He’s super knowledgeable and great at what he does. My daughter is happy with how everything turned out.

The installation staff was amazingly friendly and did a superb job of installing our Kenwood audio /Carplay system, and then explained how it works. Exceptionally helpful. Highly recommend using this service at Best Buy!

There were a lot of issues regarding my appointment time (a mess up from your remote customer service), but the man who installed my new stuff was fantastic. He was very patient and helped so much. He went above and beyond to help me and even stayed after the scheduled time to finish the install since the customer service person didn’t create the right appointment.

Robert Rojsutivat deserves a pay raise for representing Best Buy. Not only did he do a great job on the installation, but he was responsible for getting me to purchase the unit and was very knowledgeable and honest about what to expect and what I needed. Please hire more individuals like Robert. Best Buy has won me as a customer and will continue to shop there because of my great experience with Robert Rojsutivat. I will highly recommend Best Buy to others because of Robert.

This was so easy. The tech took in my car and is doing a great job

I purchased a Rosen unit online (through ebay). The unit came with the appropriate harnesses, accessories, and instructions. It was all a matter of reading them. I wasn't comfortable with performing the installation myself, so I went with Best Buy. The price is great, especially considering that audio stores were charging $300+ to install the same unit... AND they wanted me to purchase their harnesses even after I explained that the dealer (ROSEN) provided everything. The technician was nice and helpful. Even gave me a little extra time to show me how the unit works. #TwoThumbsUp