Customer Ratings & Reviews

The guys did a great job installing my Pioneer - 7" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver - Black, it was fast, they were great. My experience there was a great one.

The agents installed my car radio without issue or need to return for any reason. The Kenwood car radio I purchased from Best Buy has all the features I could ask for.

The installer Kenny who did the install in my vehicle did an AMAZING job. He answered all my questions, did the install in a timely manner and when it was ready for pick up he did a overview of what he did. Explained to me how the new system worked. It looks CLEAN and so nice! Employees like Kenny is the reason I would come back and have other installations done to my vehicle. Thank you Kenny!

Jon, was nice, quick and honest! Very informative on how to operate our new radio with hand free phone, I do understand that I’m not android person to understand anything about it and vise versa android won’t know about iPhone, I was glad I taught him something as much he was taught us. He took his time never made us feel that there a time limit to go through Everything, which is nice because we are a in a time in and out time is money, chop chop!!

The installation was quicker than expected and the technician explained everything to me with every detail. I will definitely be coming back for future installs.

Outstanding service at the installation department. Due to Covid-19 I had to wait for conditions to be safe for some departments to open up, but when they did I got great service from Ray (S. Arlington TX) He knew exactly how to install my new sterio/GPS and backup camera. Clean install and helpful demonstration of the functions. This is one reason I keep my Best Buy Total Tech membership active each year. Thanks Ray.

Best customer service. They are busy but when it’s your turn you get 110%from these boys. Thanks to Javi and Danny I have a great system in my truck. They also installed the alarm with remote start. Had bought one but for the same price Danny found it with a remote start. Telling you the customer service was on point never took advantage of me as a customer. This was a overall great experience.

Great service and great installation highly recommended

I purchased a Rosen unit online (through ebay). The unit came with the appropriate harnesses, accessories, and instructions. It was all a matter of reading them. I wasn't comfortable with performing the installation myself, so I went with Best Buy. The price is great, especially considering that audio stores were charging $300+ to install the same unit... AND they wanted me to purchase their harnesses even after I explained that the dealer (ROSEN) provided everything. The technician was nice and helpful. Even gave me a little extra time to show me how the unit works. #TwoThumbsUp

Jeff was great. he installed the device quickly. hooking up my steering wheel controls and my back up camera. I would recommend his services to anyone. This is the third Stereo I had installed in as many vehicles and each time it was a great experience.

OUTSTANDING JOB! SWAPPED OUT NEW BMW RADIO/CD PLAYER/ PHONE/COMPUTER SCREEN FOR ONE THAT NO LONGER HAD A WORKING DSPLAY. STEERING WHEEL INTERFACE WITH UNIT. JOB WAS COMPLETED WITHIN 1/2 HOUR. EVERYTHING WORKS LIKE A CHARM. SO PLEASED A MADE ANOTHER APPOINTMENT TO HAVE A BACK UP CAMERA ADDED ONTO A GPS UNIT. THAT JOB WILL BE DONE TOMORROW, LOOKING FORWARD TO ANOTHER FIRST CLASS JOB!

I think the young man who helped my husband was named Charlie...I talked with him on the phone when I had to pay for additional equipment to put the receiver in my vehicle, and that is the reality folks...but he was very professional, knowledgeable and honest. He left his card with us if we ever needed anything...it's in my glovebox that's why I can't remember his name...but I would do this again...and budget a few more dollars for this project.

The salesmen don't know their azz from a hole in the ground. The install technicians are a totally different story. They force fed a double din head unit into my super duty before I was done shopping. Had to wait two weeks for the appointment, but it was worth it. He even went the extra mile by giving me the 'Whats up ' about all the radio's features. Very pleasantly surprised.

The service technicians provided outstanding, professional service. They explained what they were doing, troubleshot and fixed a problem I had created, advised me on the best options for my vehicle. I would recommend Joshua and Mathew (service reps) to anyone. Initially, I was nervous about some one pulling out the dash and installing. But they took great care to make sure things were in great shape. They installed a digital display head unit, explained how it worked. I'd go back to have these guys work on anything AV related!

The Agent had it done very quickly and with absolutely no issues! Would absolutely come back for another service.

I've had these guys install several things for me and they are always fun to work with. They answer all of my questions and take the time to explain to me what they have done and why they did it. They accidentally broke a knob off the back of one of my seats. They made sure they told me about it when I came to pickup the car and said they would replace it. That honesty impressed me. It was on the back of the seat and I probably would have went months and not even noticed it.

Geek Squad installers are great people and work very well together. The Only thing I disagree with is when customers interrupt the installer from doing a job and it takes away from the current job being done. It would be great if you had someone with knowledge on the In-store location that could take care of customers and leave the installers to do their work.

I am satisfied with the service I received from Geek squad. My car stereo installation was originally scheduled for December 4th. I wasn't able to have the installation done on the 4th because I had to order a double din installation kit. Marco my Geek squad technician was awesome. He was able to get me in two weeks later on the 18th.

I was gifted to have Chris and Darrel working on my 2008 Corvette that I have just purchased. They did a great job and went over and above to give me the best of the best service on this install. Chris sat in the car with me and went through the operation and functioning of the radio and my front and rear camera operation. I am very pleased as I can only imagine that every install they do Is top notch. Thanks again John Adair

Such a wonderful staff that made the installation of my Stinger Ringer in my 2017 Jeep Wrangler. the check in process was quick, the staff was very knowledgable and helpful. The service was about 3 hrs which we were aware of and once completed they even called us to let us know. Would recommend them for any other installation i need done on my Jeep.