Customer Ratings & Reviews

The installer's name is Ace. He is at the Lewisville location and did a great job. He is very helpful and thorough.

the agents that work for Best Buy ate the best..courteous and knowledgable..they got my install done in a timely manner..I was very disappointed to hear that the audio install service along with many of the techs will no longer be at the Latham location. Not a smart corporate decision, as far as I can see..

Oxnard location – Marcus was amazing. I expected a professional installation, however I didn’t expect the technician to be so informative and having excellent customer service. He completed the installation in less time than he had estimated and took the time to go through all the features so I understood how my new car receiver worked. I would definitely come back to Best Buy for another installation.

Awesome customer service/support. Whatever I need or wanted they knew exactly what was ask and showed me right away. Great job over all..

Great people and exceptional service! Amazing team and truly top-notch care.

The installer did a great job. He called me during installation and let me know what was happening every step of the install and walked me through the operation of my new radio.

They did all the hard work for me, and it was fast and clean work. Thanks guys.

Install was great. Could not have been better. The system looks stock.

The price was very good and installation was done in about an hour!

Our installers name was Gil and he was the epitome of going above and beyond. He provided exceptional service the day of the install and then again on two separate additional occasions relating the our stereo purchase. You couldn’t ask for better service than what he provided.

I had several issues with scheduling the appointment, which iy ended up taking two weeks to get me in because they had to order the installation kit. Two weeks went by and they ordered the incorrect kit, which pushed the install back another day. The manager made it right by refunding me some of my money. The installation cost is expensive, but it was done right and i have yet to have any issues.

Excellent Installers! This was a solid install, I've had radios and electronics installed in my former vehicles that had loose connections, looked terrible in the car and did not work well. Geek Squad reviewed different units and features and made sure the unit was going to look like it was always there - and it does! Set it up and walked me through all the features of the product and made helpful suggestions based on my preferences.

I had a Kenwood DDX375 stereo/DVD player and backup camera installed in my hearse. Chris did a fantastic job! He kept me informed of his progress the entire time. After the install, he gave me some great instruction of how the units operated and even readjusted the camera. I think he went out of his way to make sure I was happy and I know it was a royal pain to intall the items in a hearse! Thanks for a great installation, Chris! I'm very happy!

I ordered this to replace the top of the line Entune Audio System in my wife's 2015 RAV4. She loves this. The Toyota branded original equipment system never worked right from the day the car rolled off the lot. The Pioneer system does everything the original system does at one tenth of the cost. It's been working perfectly for more than a month and we're very pleased that we bought this. and the installation was free. Including the optional Sirius Radio tuner install.

The agents mounted my radio and it was good but the video isnot yet working, When I bought the radio the include the harness and brackets but not the bypass so I have to order and wait again for another schedule for installation and its 2 more weeks of waiting. It is okay to wait but the 2 installers were too arrogant,

The tech new his stuff. It was worth it to me to have it installed right. The installer was fantastic!!

The crew managed to squeeze me in earlier than scheduled and did an excellent job swapping out my factory radio with an aftermarket head unit. The bluetooth mic installation was perfect (hidden up along the top of the windshield) and the crew even did enough troubleshooting to verify that the back-up camera in the new head unit would not work unless the original back-up monitor was still in place.

This purchase was necessary due to the failure of the purchase and installation of a 14 month old previous system that just stopped working suddenly. The manufacturer warranty had expired and I did not purchase the protection plan. It works just fine and I am pleased with it so far and I did purchase a protection plan this time for a very nice price. I’m happy.

Lane at the Bismarck Best Buy did a stellar job on the installation on my Camaro, not one, but twice. They returned and installed the upgrade seamlessly, with full functionality, just as one would and should expect.

Jared did our new car stereo install and made some great recommendations and pointed out features we weren't aware of and he took the time to show us how everthing worked and even helped us sync our cell phines to the bluetooth. I would recommend anyone doing a car stereo install in The Woodlands, Tx area to look this guy up!