Customer Ratings & Reviews

Leo was very knowledgeable and made sure any of my questions or concerns were answered or taken care of. Installation was quick, instructions afterward were clear, and the installation was professionally done and my vehicles interior was as clean as it was when I dropped it off.

Brandon was excellent, he explained how everything works and did the install 30 faster than promised. He even helped me purchase and schedule the same for another vehicle!

I am extremely happy with the installation job the 2 guys did!! I had some hack try to install my stereo and screwed everything up but lucky for me the guys at best buy saved me!! It took less than 2 hours and they say down and explained every feature of my stereo. Thank y'all!!

I recent had a replacement stereo installed at Best Buy and I continue to be really impressed with them. I was upset as my previous stereo was stolen and insurance would not cover the installation. So I called around and priced the install thinking Best Buy way too mainstream and the most expensive. When I looked I found that Best Buy was not only the best price but also had the better gaurantees. I have used Best Buy many times before and the quality is always excellent.

I used the free Geek Squad installation when I purchased a new radio for my Jeep. Installer was friendly and informative and did a good job installing everything. I wanted to purchase another radio for a different car but unfortunately it seems all Best Buys in the area have stopped the installation service.

What a great upgrade! So nice to have a system that works with all the modern technology. The service tech was great and even when there was an issue, took the time to make sure that I was happy with the whole unit.

Once supply chain issues were overcome getting all required components, the installer was thorough, competent, and polite. He explained all the capabilities of the unit and demonstrated using them. Finished the job almost an hour earlier than expected.

I went and purchased a DVD player from Best Buy and got the free installation. Geek Squad got me in in a timely manner and even was able to get me in an hour early and was very knowledgeable and explained how to use the DVD player and also told me they would be able to put the stock one back for free if l ever sold the car. Have had no issues whatsoever and love my new player. Thanks Geek Squad for all the hard work!

I took my truck to Best Buy to have a stereo and back-up camera installed. Not much customer service but I think that has more to do with one person being in the install area. Tech guys aren't usually the most outgoing but on a personality level of 1-10, 1 being the worst or total lack of personality and 10 being the highest, this guy was about a 2. After the install was performed, the stereo sounded horrible. This was $700 head unit, with harnesses and camera it was well over $1,000. I was so taken back that with the volume turned up to full power there was barely anything coming out of the speakers and what sound was produced was unclear and distorted. The Navigation system would not switch from night to day so at night it was like a giant spotlight in my car, the Bluetooth sounded horrible both with me hearing people and them hearing me. The install guys said it all had to do with my speakers being factory and that I would have to get new speakers if I wanted it to sound right. All of the other problems (and there really are too many to list) Best Buy blamed on the unit itself. So I decided to get a second opinion and took my truck to a local stereo place. They re-did the entire install. Best Buy used the wrong harnesses, wired everything wrong, and did not correctly ground anything. After the stereo was re-installed, it sounded PHENOMENAL!! The back up camera is crystal clear now (it was grainy and fuzzy - of course BB blamed it on the quality of the camera and that it had nothing to do with the install) The stereo hits so hard now that I cannot turn it up even 15% of total power and it blasts. The Bluetooth now sounds clear and people on the other end say I sound great. The Navigation now switches from night and day so it is not so bright at night. There are about 7 other things that improved with the new install, just too many to mention. I am still fighting with Best Buy about refunding me the cost of install. I returned one harness which they did take back since it was all together the wrong part. But since I had to pay for another full install to get it done right, I would expect at least something back. NOT A HAPPY CUSTOMER. So I am still waiting for the install manager to give me a call or email as they have promised. Calls do not get directed to the right places whether I call corporate or the local store so I have had to go into the store twice now to get any kind of information.

We bought a new stereo system for my son’s Jeep; we wanted him to have Apple Car Play and in-dash navigation. The radio looks great! It fits well, works well, and overall gives us exactly what we wanted. The installation team made sure to connect everything to the new system so even the steering wheel buttons still work. They used a kit to make it look seamless; no gaps in the dash. Would use Best Buy again!

I recently upgraded my OEM Radio in my 2008 Honda to the CarPlay compatible Pioneer and also installed a backup camera. I went to the Best Buy in Dedham and the Geek Squad member was outstanding! There were a few complications with my installation and he stayed on the issue even passed his closing time to ensure that everything worked perfectly. I was definitely recommend going to the Dedham store for any future installation.

Geek Squad did a great job. On time and explained the functions well. thanks

I can't express enough how very pleased we were with the Geek Squad install of our new JVC car stereo! We have replaced the manufacturers stereo head units in all of our vehicles with new touch screen units, and like the other installs before this, Geek Squad did an amazing job! I swear that Tim is a magician! Best Buy and Geek Squad have become the only place that we will go for anything for our cars and trucks! Keep up the great work!! The professionalism is greatly appreciated!

Ryan was so kind and helpful . He cares about his customers and goes above and beyond . He had hurt his shoulder , but never complained and had a very positive attitude . I had questions about my son’s stereo and he never made me feel like I was a bother . This young man needs a raise . If I need anything installed again , I will be sure to bring it to him . Great job Best Buy !!! This Tech is a keeper

Seems like they installed my stereo without problems and without damage that I've noticed. Stereo works fine as it should. Not sure if during installation my back up sensors were damaged or interfering with the back up system. Disabled now and was working fine before. Hmmmm

Excellent and professional service. Would have been nice if the state had more locations for the free installation since I had to wait 1.5 months after buying the radio.

The techs installed a radio receiver in my vehicle, they did a great job as usual. Everyone from from speaking with the Help Line down to the techs themselves were very pleasant, knowledgeable and extremely helpful!

The agent was meticulous and thorough with my install. He gave me a quick tutorial afterwards and did not rush even thought was fully booked. He also painted out a couple of speakers that were inopporable that didn't realize. He was helpful in making recommendations on model of speaker to replace.

Installed a JVC with a touchscreen in an older 1998 truck. The installation was great and the upgrade has been much needed. I have no complaints about the look and function of the installation. It was done in a reasonable amount of time. The only minor complaint is that they were so backed up that we had to schedule it 2 weeks out but once it was in it was awesome.

They mounted my car play unit in my 2019 nissan perfectly, they worked quickly, were very nice guys, were very knowledgable, would HIGHLY recommend.