Customer Ratings & Reviews

Received a new stereo as a gift, and they staff worked with me to go through the parts needed to convert from the stock stereo, and answered all my questions about some additional options I considered without trying to push me into additional purchases. Install was flawless - not a scratch anywhere and after almost a year there have been zero problems.

Installer was knowledgeable and completed the installation as promised. He explained the radio’s features and walked us through them before we left.

Our service/install tech (Nathan) was awesome. The parts that were listed as a match online were not. He helped us get the right parts and worked to make sure we could reschedule the install when it worked for us! His install and communication were awesome- we are very pleased with that experience

They were very professional and did a great job. They were the only people in the store who could answer any questions about the stereo. They did well

I was able to make my appointment the same day I called. Once I arrived, the staff verified my needed service. With me not being so technical savvy, I was a little lost on some of the terminology being used, so the staff member politely explained everything in detail. The appointment was set for an hour but the installation was completed within that time...I would most definitely recommend their service.

Wasnt able to get done here but great people though

They were a great help and offered assistance as needed. Very personable and informative

I was in the market to upgrade the stereo in my car and was recommended this particular one. I'm just now getting the hang of using it, lol. The ONLY complaint I have is that it isn't compatible with the Heads up Vehicle Information Center. My original stereo was. I didn't think to ask the tech if it was or not. So I wound up losing all the info display such as gallons of gas used, outside temperature, etc. Still a great stereo in spite of that.

The wire for the device was routed into my glove compartment, this is not convenient at all, I am returning to have them reroute the wire which means more time off from work for me! Hopefully this is a quick fix

Every good Agent, and straight forward about the price and time of the installation, review everything with me and also make sure it met my needs

Great customer service very professional solve the problem

The agent installed an aftermarket stereo in our truck. He was able to get the backup camera and steering wheel controls fuctioning as well!

AMAZING service from the BestBuy Tech who installed my Car Receiver. 2nd vehicle they have installed one for me and quality service again.

Fast, easy, and convenient. Only took about 45 mins to complete. Went from a stock, featureless, plain, boring, mundane factory stereo head unit to a new, bright, shiny, feature packed, amazing, double din touchscreen, sweeeeeeet pioneer stereo head unit. The techs were knowledgeable, fast, and friendly. Couldn't have been a better experience.

They installed my stereo in no time, and it has been working great ever since. I highly recommend their services

Amazing service from Geek Squad. I have placed an order for a 6.2" JVC apple Carplay system but found a 6.8" version at a comparable price. Geek Squad helped me to exchange it on the day of installation and did a quick and perfect installation. Everything working fine with the system and I plan to re-visit them for some additional installations/upgrades in the future.

They were very professional and knew what they were doing. The appointment was shorter than they suggested it would take. The installation of my car stereo was perfect. They walked me through the basics of it and made sure I was happy. The care that was taken during installation was much appreciated. Everything was done well with no damage to my vehicle.

We had our installation done at the 1604 West Loop Bestbuy and the guy who was there did an awesome job. Though it took longer than expected, we didn't care because he ended up installing our back up camera along with it. For the $200/yr fee to get anything installed, I would highly recommend this and using that bestbuy. We literally drive over 40 minutes just to go to that one. Hands down the best.

Purchased Pioneer NEX system and thought that there was free installation at time of online of purchase, but when I got it installed, they said I had to of purchased a wiring harness to go along with it which I didn't need for this install. Not a big deal, but a little deceptive on how they advertise FREE installation but it's not really free.

I was given a 10 o'clock appointment and was told the work would be done around 2 o'clock .And just about 2 o'clock I received a call stated the work was done.I had a rear view camera ,satellite radio and navigation antenna attached to the head unit.The work was all neatly done and has functioned correctly for a month now.All wires where hidden and the stereo dims with headlights on.Everything done right the first time;Would use BB car install service again.