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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 151 reviews

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94%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the in-home data transfer service, noting complete data transfers without issues. Customers also appreciate the professional, friendly, and helpful service provided. The agent's knowledge and assistance with computer setup were also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 151 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my CPU efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent installed my CPU. Very efficient and patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mini Mac setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott was knowledgeable and helpful. It all went better than imaginable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad transfered photos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angelo gave instruction so that I could complete the transfer of Photos and create labels to a flash drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow! This guy rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG I'm so happy with the service. Richard Madden fixed all of my computer problems, and was happy to answer all of my questions. He was a great help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up on time, completed the process and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very thorough and explained everything he was doing at every step.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hailey did all that I needed and took time to show features on my new PC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was fabulous as they took the time to explain everything before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Captain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, knowledgeable, professional. Would recommend Geek Squad to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous Mac and Wi-Fi problem solving!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel understood my issues and went above and beyond to resolve them even better than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the In-Home Data Transfer Program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In-Home Data Transfer Program is really a great feature offer by Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my new HP computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time, professional and answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up to 200GB — In-Home Data Transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again, it was Gloria whom did an excellent job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that did my PC took his time and did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Dennis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent ran computer scans for all viruses for protection

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Sq did not finish transfer of memory, and subsequentally I spent two hours on the phone & $39.99 to try and complete the transfer all memory..............nothing but a waste of time & money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Communication - No Service !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We waited all day for the tech to complete the transfer. Finally I called the Geek Squad around 8:00 pm. They stated that the tech had a problem and they wanted to reschedule 2 weeks later so I cancelled the order and rescheduled with another service who completed the service 2 days later. Geek Squad was always great in the past but this was the worst service experience I ever received. No communication all day !!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the in-home tech service (Geek Squad) and after a weeks delay when the tech arrived, he could not perform the task the support order required. The in-store salesman and I held a long and detailed discussion before he sold me the product for the tech support to install. within a week both were credited to my account. The week after the refund arrived in my account I went to a local computer tech

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsuccessful transfer but not tech's fault

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know that it is the tech's problem, but the data transfer was unsuccessful on site. The technician had us take the hard drive in to the store and they were also unable to transfer data due to an issue with the hard drive. Technician was helpful and made arrangements, so I give the tech a 4 star rating while the project was unsuccessful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad is not what it used to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service used to be so good. From start to finish this was difficult and did not accomplish what I had set out to do entirely.

    No, I would not recommend this to a friend
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