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Customer reviews

Rating 4.4 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the spaciousness, ice maker, and fingerprint-resistant design of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample space for storage and the convenience of the external tall ice and water dispenser. However, some customers have experienced issues with the compressor, noise, warranty, reliability, and water filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,915 reviews
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Excellent refrigerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has an incredible amount of space. The ice maker is very well designed and hidden in the door. Water filter is easy to get to and change. It does seem to extend beyond the counter so make sure you measure. I am not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Perfect Fridge for us.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new LG fridge. I really like the water and ice available in the door and other manufactures were not getting rid of that option. I love the ice maker. It's the perfect size for us and the cubes are great! The meat drawer should probable be 2 instead of one so that you don't have to open both doors to access it, but not much of a problem. Great space inside and it all works perfectly for us.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker
    Cons mentioned:
    Customer service

    Rated 2 out of 5 stars

    Not bad, but poor LG service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s a lot to like about this refrigerator. It’s bigger than our old refrigerator on the inside, while keeping nearly the same external dimensions. The ice maker is a lot quieter than our old fridge’s too. After a week and a half, the refrigerator started freezing our food. As others have pointed out, LG’s customer service is pretty bad. At first, they didn’t want to send someone out. Then they agreed to, but that took yet another day. And the person they sent out is not to repair, but only to diagnose. They are ordering a new temperature sensor. Might be here in a week. Maybe longer. And then they’ll schedule a return visit. I’m used to repair people that are prepared to solve problems in one visit. There are several minor things I wish were better. The buttons for ice and water go to sleep after a few seconds, so you have to press once to wake it up, and then again to make your selection. I wish I only had to click once. The door with ice does get heavy, so it tends to slam shut. I wish the sliding shelf could be moved to the opposite side. All in all, not a bad fridge, but if it needs repair, expect a slow resolution.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Understandably, this is frustrating. We are doing our best to improve the quality of our products. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn LG

  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and big. When u first install it, it takes around 10 hours to get cold inside. I thought it was broken at first but just takes time. Very quiet. Only thing I would change, is maybe put a warning on fridge that it takes half a day to get at least a little cold so buyers don’t think it’s broken. Also the surface looks great but scratches if u breath on it!!!! Very mild scratches, its not the metal that scratches, Its the coating on top. the clearcoat they put on the surface is more akin to the clear coat on a car! So any thing that would mark a car with a scratch will do the same on the fridge. My previous fridge looked nearly as good and lasted w no scratches

    I would recommend this to a friend
  • Pros mentioned:
    Space, Spacious

    Rated 5 out of 5 stars

    We are very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new refrigerator is very quiet and delivers as promised. There is ample room and the various drawers with individual temp control for vegetables, fruit and meat is very nice. There is also sufficient room in the freezer compartment.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Solid upgrade.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s fantastic. We love the set up with French doors. Ice makers and water are great. Lots of space and light in fridge. Easy to see everything. Freezer has plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Compressor

    Rated 4 out of 5 stars

    Good Frige spaceful frige for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this LG Frige. Wanted more space. Works excellent, wish it would get my drinks more cold. Very nice unit. Bought the geek squad protection plan. Been a month, So far so good..

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    New Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the look of this unit and the interior of the fridge is amazing. We had removed everything out of our previously full fridge and placed it in this one, made us look like we had no food. The one drawback is that the Ice is very limited. We are a family of 3 and use the ice usually a few times a day. By the time we go to bed, the Ice is all used up. The positive to this is that you will never have stale ice but you may need to buy some if you are having guests over.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    So far so very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for a little less than a month but are very pleased with all aspects of the operation. It makes ice very quickly and, to our delight the crushed ice works very well. We love the large pull out drawer which makes finding small things very convenient. The pullout large freezer drawer is ample with a smaller drawer above it for smaller items and Has a bin to store ice. We love the led lighting inside which is bright and makes everything very visible. No dark corners. We also laugh at the tinker bell sounds our fridge makes to remind us the Open door has been Either open too long or been forgotten. We have been amazed at the number of people who have commented on the beauty of the black stainless finish. It is gorgeous!! It has actually enhanced and updated the look of our entire kitchen. No complaints and lots of kudos for our new fridge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good, but several minor design annoyances

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 4 stars, but I essentially rounded up. It is a really nice fridge that has tons of room for all our stuff, but I do have some quibbles with the design that I think is important for people to know: 1) The location of where the water comes out is too far from the back sensor that you supposedly would press your glass/bottle/etc. I find myself having to press on the back panel with one hand and position my glass with the other hand to get the water into the glass. The ice dispenser is in a better spot closer to the sensor. 2) The touch pad to switch between ice and water is a bit finicky. You need to make SURE it switches, otherwise you get water pouring out, missing your glass, due to the issue I brought up in (1) 3) The ice compartment is very small. It holds about 6 cups of ice. I think our old one held twice that much. We constantly run out of ice, but maybe we use more than most. 4) The deli tray requires you to open both doors since it's wide. This is probably a minor quibble since the single drawer is probably better for space optimization, but we keep our butter in there (no better place for it except on a regular shelf I suppose), so it's not as quick to access. 5) The shelves are not adjustable when stuff is on them. They have a very old fashioned hole and tab system. Our old unit allowed us to adjust while food was still on the shelves 6) The fruit and vegetable bins don't pull out far enough. The stuff in the back of the drawer are a little hard to access These are the little things that are annoying that you have to live with for many years that you may not think about when buying the fridge, and when you deal with it every day, you realize they are a bit of a pain. We did notice the shelf adjustment thing before we bought, but not the others.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this fridge for 2 weeks and it works well so far. We bought it because it was in stock and our old fridge died. But I really like that the ice maker is in the door and doesn’t take up a lot of space. Definitely an improvement over our last fridge. We haven’t hooked it up to the internet and don’t intend to. I really can’t see what the point is. But otherwise, a solid purchase.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! I’ve and water dispenser in the door is great. And no more bending over to see what’s in it! Freezer space is huge as well! One of the best purchases we ever made

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    LOVE IT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this LG refrigerator for almost a month and I LOVE it! The 2 guys who installed it were excellent and showed me all of its functions and settings. It makes ice like a champion, runs quietly and actually takes the nasty taste out of Florida water!!! I'm so glad I chose this LG!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Nice Fridge, some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I love the fridge. Pros: lots and lots of room, very nice looking, smart diagnostics, WiFi with app you can adjust power saver and change settings. Cons: small ice maker so if you have a large family that uses ice you will be out all the time, not configurable for tall items so limited space for them. The sliding shelf is right in front for tall items which means hard to get to items behind it. Door is the only other space for tall items. They should have made the whole shelf removable so you could use the whole section for taller items.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    Awesome buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Fridge! Love the space in the fridge and freezer! Ice maker and water works fine. I am happy I bought this fridge with just reviews from the website!

    I would recommend this to a friend
  • Pros mentioned:
    Space, Spacious

    Rated 5 out of 5 stars

    fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge so far. Spacious and it has LED lights. I love the way they have set up icemaker. Used the door space and narrow drawers to keep something which means no space is wasted.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    I Love It So Far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, we love it. we had a Samsung for years and it had a known issue that they still haven't fixed. While the fridge hadn't failed yet, I was done with it. This has a better layout, better shelf arrangements, and a fast ice maker. It does not hold much in the maker itself, but there is a bin in the bottom freezer to put ice in when the maker gets full. No wasted ice. Not fond of the app. It appears only one person can connect with it, so my husband tried it, and now I can't get connected. Overall, so far, so good. It has a nice sleek look, as well.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    So Far So Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is huge compared to our last. After shopping for our family of five it wasn't even full after our weekly trip. I love the lights inside - it makes it feel clean compared to our last. We've had it less than a week though and it's started to make a whistling sound while filling up the ice cube tray. I'm hoping it was air in the line from some work on our street, but if not, its headache whistling sound that we will need to get checked out. If you are looking for an affordable fridge for a large family, this appears to be a good option.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing bad to say..Seems to be a great refrigerator so far...Lots of room in both the fridge and freeze, Ice maker works good, would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Love this Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. We had to replace our GE Profile and with the exceptional help from Dan, the appliance manager, we selected this LG, and couldn't be happier. When the guys delivered the refrigerator, the were very careful removing our old and installing the new, making sure the water was hooked up and not leaking, then explained the basics of the unit, excellent team of guys. There's plenty of room in the fridge above and the freezer down below. If you're looking for a new fridge, I suggest looking into the LG.

    I would recommend this to a friend