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Customer reviews

Rating 4.6 out of 5 stars with 488 reviews

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  • Quality

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard this product as quiet, easy to use, and water-saving. Many appreciate its large capacity and effective cleaning. However, some have concerns about occasional leaking and a musty smell if the door is not left open between uses.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 488 reviews
  • Cons mentioned:
    Musty smell

    Rated 5 out of 5 stars

    Performs like a heavyweight champion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the several loads we have washed so far, it has made our clothes brighter and cleaner than any other machine we've used so far. Yes, you need to keep the door open after the load so it doesn't get musty, but that's minor for the quality of the wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    high quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this machine. Its very useful n work done very well. Also like desin Steam helps me not to go dry cleaner store. Save money for electricity n water too.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Water saving
    Cons mentioned:
    Musty smell

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace our washer that came with the house we bought. We've been in this house for 13 years and the washer was easily over 10 years old when we moved in!! We've seen a reduction in our water and energy bill :-) Washer works great and holds a lot of laundry. Only negative of a front loader is once you start it there's no quick reopening of the door to throw last minute clothes in. Also you must remember to not close the door in-between loads so you do not get the musty smell. Cleans clothes great, and much gentler on my clothing than the old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Quiet, Water saving

    Rated 5 out of 5 stars

    Great Steam, Front Load Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this LG steam, front load washer to replace a 9 year old Maytag Neptune Washer which was failing. After 4 weeks, the washer has performed perfectly, producing very clean clothes. We use all the cycles (great choices) and the clothes are much dryer requiring less dryer time. The washer is a very quiet machine and uses very little energy. Best Buy took the Maytag and installed the new LG washer and we would highly recommend Best Buy and the LG Washer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a Samsung and hating it from Best Buy, I purchased this LG and on the first load, it did wonders compared to the Samsung. I love its functions. And the BEST part is that, for the normal setting, it takes a few spins to get an approximate time for your load. So each load is different, most take about 35 minutes, and that is amazing. We have a family of 4 and 2 dogs and I do ALOT of laundry, so this is the perfect fit for us. And I LOVE how easy it is to use, and how it lights up to show your what setting you are on, AND that you can save your most used setting, that all you have to push is 3 bottons. It has a quick wash feature but I rarely use that because on the normal wash setting it already measures how much time is needed for how heavy the load. The quick wash is only 10 minutes less. I havent really used any other settings but so far I LOVE this machine and I am very pleased with this! With any front loader, you do have to wipe out the inside and make sure that you maintain the inside to keep its life in good condition. Is quiet, not much vibration, but it does sound a little odd how it squirts into the soap bin to extract the soap. But overall this is super and I coldnt be happier!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Excellent Washer for the sale price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I snagged this washer on sale @ Best Buy. Based on some research and reviews on this and some other website. Works great, clothes come out clean and is highly efficient ....on the electricity and water bill.... Added bonus this machine has a lot of features that I normally don't use, but good to know its there when you need it. It is more than adequate for a family of 4. As with all the reviews listed here and that I have read, the only con I have noticed so far is the entire machine shakes a lot when it is starting up its spin cycle; once it gets going it self balances itself and the shaking stops. Initially I thought it was the leveling of the machine. I went back and checked the leveling and flushed it 3 times, but to no avail.....Hence the 4 stars.. Overall I would recommend this machine for it quality, the price I paid, and last but not the least.... its efficiency. As far as durability goes, it remains to be seen. It is too early to comment on that. From the looks of it and the quality, I anticipate years of service from this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Large capacity, Quiet

    Rated 5 out of 5 stars

    Great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washer 2 months ago and love it. It cleans great, is nice and quiet and seems to be very efficient. It holds a lot of clothes too. It spims so hard that our clothes come out a lot dryer than our old top-loader so the dryer doesnt have to work as hard. Love the little song it plays when done! Way better thana stupid buzzer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet
    Cons mentioned:
    Musty smell

    Rated 4 out of 5 stars

    Nice combination of size and features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great unit so far. We have it stacked with the matching dryer (though we have that in red). It works well and is much more quiet and efficient than our older GE top loader. While ours hasn't experienced the problem, everyone we talk to says you must leave the door and soap container open when unused or the tub will start to smell. Also clean the lower filter monthly. So far we think it is a solid purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great washer & great price on sale too!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We invested many hours (days!) researching washers and dryers and trying to find the best performance, reputation and sale price. Bottom line: We love our new LG front loading washer and dryer! Some people do not like front loaders as they say they get moldy. The LG's we bought have a magnet on the door so you don't have to latch the door, therefore it breathes if you cannot leave the door wide open to let it air dry. (I even leave the door & the detergent tray wide open for a few days to make sure it dries out well.). I wipe out the door seal with a paper towel too. No one will argue that a front loader washes clothes the best! It is worth the extra few seconds of maintenance. The main reason I chose this washer is that the door opening is just enough bigger than than smaller machines to make it a lot easier to get clothes in and out. The new top loaders just didn't seem to have enough washing action and you have to be careful how you load the clothes so items like sheets don't get air under them and ride above the water. Front loaders are the most efficient and use the least water too. My husband built a custom 61/2" platform for both the washer and dryer and that puts them at a perfect height to load and unload (and I am 5'10"). This is much shorter than the LG pedestals, but is perfect for our situation where they needed to fit under cabinets above the machines. Also, the Best Buy sales people were very helpful and committed to customer satisfaction, rather than just to making a sale. We got a price better than the competition too by waiting for a sale, plus an extra holiday discount along with double Best Buy reward points and cash back for getting a Best Buy credit card!

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Best Washer on the Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is awesome! I got rid of an old washer I had and the difference is amazing! My old clothes have new life! Be prepared to stock up on lots of Tide front loading washing liquid because you will want to wash everything in your house even if they were previously washed with a different unit. My whites are like new, old blankets I was ready to toss out have come out soft and fluffy again. The steam option is great too! There are also some cycles that are very quick if you are in a hurry. Very quiet as well, cant even tell the unit is on and a very pleasant tone is played when the wash cycle is finished. I would be devastated if I had to go back to my old washer! You wont be sorry with this at all.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity, Quiet

    Rated 5 out of 5 stars

    Great front loader washing machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the LG 4.0 cu. foot 12 cycle high efficiency washing machine. It is a large capacity machine that is quiet - much quieter than our previous front loader machine. The machine has a multitude of cycle options and my clothes come out clean. The stainless steel machine looks great in our laundry room. When I do a load of towels, I am happy to find that the machine spins in such a way so that the towels are not heavy and come out almost dry!

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Easy to use

    Rated 5 out of 5 stars

    Amazing Washer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unsure that a front load would be that much better than our old washer, but this one blew our old top of the line model away!! It is super easy to use, has so many features and cycles yet very user friendly. My wife is very impressed at how clean the clothes are and with the added steam cycle, there isn't anything this washer can't do!

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Easy to use

    Rated 5 out of 5 stars

    Very good quality washer for a variety of load siz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this washer for 2 months now and found it easy to use and it cleans well. Only once did it make some noise during the spin cycle and it was probably due to different weights of fabrics. If you stick with similar fabrics and sort your laundry you have no trouble. Also it spins most of the water from the clothes so my drying time has decreased considerably.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Great and efficient washing machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine! I had an old Maytag in which the drum had become bent, so was really noisy. I also could not leave the door open because the light inside the door would stay on, and after a while the washer became full of mildew and smelled musty. This machine is quiet, efficient, and gets the clothing really clean. The door has a magnet that makes it so you can leave it open just a crack to let the inside dry without having to leave the door wide open. It would be nice to have a light that comes on only when the door is wide open.

    I would recommend this to a friend
  • Pros mentioned:
    Large capacity

    Rated 5 out of 5 stars

    Great features and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing pretty much everything out there I decided to go with this LG model (and matching dryer) after taking advantage of some 4th of July rebates. I can't believe how expensive these things are now but I had to retire a 12 year old Maytag set set that performed well. If you aren't concerned about color or having the optional $250 base this pretty much represents the best bang for buck in my opinion. I've had it for a month now and it works exceptionally well. After washing I will leave the front door open for ventilation to reduce the chance of mildew. I also just used the HE cleaning powder from Tide yesterday for the first time. The washer has a self cleaning function and you are supposed to use it every 30 days. The steam function is great along with the extra large capacity. This will swallow up to a queen size comforter no problem. My clothes never looked so good after using this machine. It is relatively quiet but will make some noise on the extra fast spin cycles and when it is jetting water into the tub. I spent a lot of time leveling the unit which is the key to keeping the vibration levels down. My one piece of advice is to carefully read the set up instructions on how to UNPACK the washer before installation. I missed a small but important detail. There is a Styrofoam nob on the base of the packing material that shoots up into the washer to hold it in place. I didn't realize it was there and it ripped apart inside while I tried to slid the washer off of the base of the packing material. It wasn't a big deal but I had to tip over the washing machine to remove it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Large capacity, Quiet

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very quiet and efficient. It washes very well. Large capacity for large loads and bedding. Not a single complaint so far.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet, Water saving

    Rated 5 out of 5 stars

    Front Loading Washer has many useful cycles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We need a washing machine that can hold up over time to being used frequently for all types of laundry. This machine washes loads quicker than other machines that we've loaned. Due to that, we're also saving on water and energy costs as well. It has many cycles to choose from to cover all your laundry tasks. It runs quickly and quietly. It does a job of cleaning all types of laundry and fabrics.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great washer, quiet and gentle on clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. My clothes come out clean and it's not hard on my clothes so clothes last longer. The clothes are almost dry coming out due to the efficient spin cycle and it "sings" to u when wash cycle is complete rather than the standard beeps. It senses the amount of clothes u have and uses just enough water to wash and rinse. The steam/sanitation cycle works great and whites come out white. Don't really need bleach except for my 11 yr old's socks but that's another story :)

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well, Easy to use, Quiet

    Rated 5 out of 5 stars

    Great machine, very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine, very efficient and easy to use. It's quiet too. It gets my clothes cleaner than my top load machine.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Fantastic Set!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many Maytags and Whirlpools over the years, but the LG outshines them all! It is quiet for condo living where the laundry room is nearby, and very efficient. The sensing feature uses water level efficiently and spins it out to practically dry! I love the little tunes when it starts and finishes! Great job LG!

    I would recommend this to a friend