Customer Ratings & Reviews

After about 4 months of researching washer/dryer sets, we purchased the Maytag 4.5 Cu. Ft. 10 Cycle HE front loading washer and accompanying dryer. We have had the set for approximately one month. We are satisfied with the purchase. It is very quiet. It has many washing options. The longest wash has been close to 3 hours for a heavy King sized comforter or bulky towels, and the shortest wash has been 15 minutes. It also has a cleaning setting for with recommended use of the Affresh cleaning tabs. I have not used the product and don't plan to. It's important to let the washer dry out before closing the door since it could lead to smelly mold build up. I have not have any issues with smell, mold or balancing. It is a very quiet machine. Due to the Co-Vid 19 restrictions, my husband had to install the appliances since Geek Squad was not permitted to. He was able to install them with ease. The dryer came cracked, but didn't affect the function what so ever. (I need to call and let them know) I like that the doors can be reversed according to your needs. I have the washer set to open from the right and the dryer open from the left for easy transfer of clothing. I am a mother of two children under 5. The clothes smell fresh and clean with minimal wrinkles (even on the fast spin setting.) My two kids love the digital buttons and often help with laundry. If you have back issues, I'd recommend purchasing the pedastool. I stoop low to transfer clothing from the washer to the dryer. I am 5"1 and in generally good health with occasional back problems but feel comfortable with the washer dryer set as is w/o added height. Lastly, the delivery men were very kind and informative. The younger man stood out especially. He was kind and professional. He answered questions from my toddler who was amazed by the STRONG man and wanted to know how he got to be so strong. The young man gave a mother approved answer. "Exercise and eat your vegetables." I wish I caught this mans name. According to the Best Buy text messages, his name may have been Aureliano. There were two men, but the younger man is the one I was most pleased with.

Great washer for the price. Purchased this a little over 1 month ago for $700, beating other local prices by 10%. Works great, although the cycles on this model take a little longer than other brands I've owned, that has not been an issue. Really, can't beat the performance and capacity at this price for a front loading washer!

Our Samsung front load died after 8 years of moderate use (just my wife and I), screaming a shrill protest the last six months with us whenever it went into spin mode. We were told by a couple of repair people that it might not be worth repairing. So, we decided to try the Maytag 4.5 Cu Ft 10-Cycle. The Samsung was only 3.7 Cu Ft, even though it has the same footprint as the Maytag. After a month of use we have no complaints about the Maytag, and it's nice to not have to hear the screaming from the Samsung.

Quiet and efficient! We are happy with it and wouldn’t hesitate to buy it again.

Super quiet, clothes come out very clean. I love the multiple different cycles, especially the quick cycle if im in a time crunch

Have only done about 15 loads of laundry with the new machine but love it. It’s quiet, clothes are clean, and easy to use - straight forward settings panel.

This washer works great, easy to use, and It is very quite

This washer is so quiet, I had to verify the machine was on! It’s very sturdy and I washed a large, thick queen size comforter without shaking or noise and it came out fresh and clean. I love the steam feature for sanitizing the laundry, during the era of covid19 it’s nice to have the option to sanitize those things that need some extra germ removal. I purchased the white w/d, it’s very modern and clean. The settings can be a bit intimidating but once you use the machine a couple of times it’s a breeze. I would definitely recommend both the washer and dryer and will buy Maytag again when the time comes. Also, the w/d comes with a 10 year warranty from the manufacturer....gotta love Maytag and how they stand behind their products! Great value for the money....don’t buy the less expensive brands, trust me you’ll end up replacing them within a year or two!

Love my washer. I’ve had other washers in the past that don’t work as good as this one. Quiet and cleans the clothes like they should.

Purchased this early in the month. Arrived on time. We used it couple of times. It turned off on us. So we watched it do a full cycle (quick wash). Even though the washer was balanced, towards the end of the cycle, the washer would go ballistic, move and vibrate with a loud noise. The first time it did this, we cut off power. Readjusted to make sure the washer was level. Turns out during delivery it was damaged. We noticed a bulge of the metal casing in the back. Not very evident but when you compare it with a new machine, it becomes evident. Now, we have a replacement and is much quieter and does not vibrate or trip itself. The issue we had during the ordeal was dealing with 1 hr- 2.5 hr hold times with Geek squad and trying to get a replacement delivered. Full story: After we found the issue (2nd day) we called Best-buy customer service, we were transferred to Geek squad. Rude agents (first couple of times) and then finally a gentleman, who listened and explained our options. We choose to replace instead of getting a Maytag Tech out. The replacement was scheduled but we have change of appointments and had to reschedule. However, the driver called to deliver on the original day, we said that we had already rescheduled, he asked us to call deliveries, rude agent said that we were in the wrong and she did not have the rescheduling information, hung up on us (or may be call dropped). We tried calling back, 2 hours later agent and then tells us that the delivery is complete and there is nothing she can do. We start explaining what happened and that we still have the original washer. In the middle of this call drops again. (They are experiencing higher call volumes and that may be the reason). Finally it took about 4 agents to find one that understood that we were still dead in the water with a bad washer. Rescheduled a delivery and the washer was replaced. Over all experience with buying the washer is 5 star, price and quality of the product is also 5 star. Geeksquad agent who are rude and dont have the patience to listen to a customer who has been on hold for 2 hours is no excuse. Would I buy again from bestbuy: YES. but will use more caution when we have to reschedule etc, the agents need more training on how to handle calls. Thank you SS

If you don't set the machine on full spin you wind up with very wet clothes. I don'y know the machine gives you options on the spin cycle. Otherwise its a good machine.

I very much enjoy the new machine. It cleans so well, it’s so quiet I can’t hear anything.

Very quiet, powerful cleaning, very easy to use. Touch controls are very responsive.

So far so good. Had it for a month. Its pretty quiet compared to my old one. It is easy to use

Other than it not being properly leveled at installation the washer is a dream. Big Ups to the Geek Squad for being prompt, courteous and thorough while finding the solution to my leveling issue so that I can now enjoy my appliance worry free. I am pleased with the overall performance of the machine, and am a satisfied customer.

I ordered this washer online while in a bind because my whirlpool front loader gave out. The space to place your fingers in on top of the door which worries me because my children are rough with things and I fear they will pull down rather than out, eventually causing damage to the door. In comparison to the whirlpool that was replaced this door is a little more flimsy. I have also found myself believing I have started the washer only to find out I later I hadn’t. This happened because you have to hold down the button below the power button for three seconds while the machine counts down, if you let go before the machine won’t go into “sensing” mode which eventually leads to the washer starting the cycle. The last thing I want to note is my washer is on a pedestal on a tile floor in my laundry room which has lead to me walking in a few times after washing heavier items such a king size comforter to find the washer has slid out of its designated space during the spin cycle.

Like it a lot. Controls are a little high when stacked, however, good visibility. Pretty quiet, looks sharp.

Had my previous Maytag for 15 years and it was getting tired. New model is quiet, efficient and of very high quality. Great service behind the product with the Geek Squad annual agreement I have.

This is not a large capacity washer, but for a family of 3, it does all the necessary washing we need efficiently and quietly. Without extra loads, I might add. Its a better way than the top loader we previously had, which quit after three years. I've read about Maytag's reliability and eel better about the ten year warranty on major parts to boot.

Overall great machine. Quiet and washes well. My issue is some wash cycles are quite long. And it needs cleaning every 30 washes which is ok but it means you have to do it or reset the washer each time until you do.