Customer Ratings & Reviews

IThe experience was less than perfect. I purchased the washer and dryer under challenging conditions. I was disappointed when it was not delivered as originally scheduled. When the washer was unloaded it was not in a box. In addition the washer does not match the dyer in style or size. That said, the washer is superb. Clothes are cleaned extremely well. I had a front load which is supposed to be better but this Maytag is in a class of its own.

I had this washer for about a month. It works well and is very quiet. I read some reviews that it make loud a banging noise. Mine did the same thing. It was not the washer it was hammer pipe. I installed hammer arrestors for $10.00 each it took care of the problem. It does get the clothes clean. Make sure you put them in right or you will wait a long time for the washer to level itself out. I uploaded a picture of the hammer arrestors.

I’ve only had my washer 6 weeks. When I went to get my sheets out of the washer, my sheet was in the tub like the washer had eaten it. Obviously I’ve washed these same sheets in this machine multiple times. No problems until today. I managed to pull some of the sheet out gently. Couldn’t get it all. Put it back in turned on delicate cycle so it would only use a little water. I let it barely start to agitate. Paused the machine Opened it and pulled more sheet out. Did this twice until I got it completely out. I have no idea why this happened and of course it’s past the 30 days where you can exchange for another machine. I hope nothing like this happens again. Fortunately got the grease out of my sheet using Dawn dishwashing liquid. Never saw this coming.

This washer works so much better than my previous one. It handles bedding and large loads easily and does a great job cleaning all items.

Was worried this may not hold a lot of clothes but it does. I washed a queen comforter and had room to spare. Nice tones when starting and done. Cleans well except for socks but I have yet to find a washer that cleans socks perfectly. Beautiful color.

I love this washer more every time I use it. I replaced a 30 year old Maytag with this new version. The tub is double the size of the old one-king bedspread fits with room to spare. Wash cycle takes longer but clothes are cleaner.

For the first several months, I was very satisfied with this machine. But then, it decided to eat my favorite sheet. The sheet somehow got pulled into the crevice between the agitator section and the other part of the drum. I am extremely disappointed, as this machine seemed to have better reviews than a lot of others in the same price range. And even the salespeople seemed to prefer it, due to the addition of an agitator to the HE design.

Love it, very easy to use. My close are clean, and I didn't have to check on how it was doing.

Our washer quit working. We looked at Consumer Reports to know the best ones to focus towards while shopping. One of the limiting restrictions was the actual size of the combo of machines compared to the designated utility room size. We love them!

We love it!!! Alot of bells & whistles!...really love the delay wash up to 12 hours....we get "Free" electricity from 8:00 PM to 6:00AM! What a deal! Very quiet operation!

Like the wash machine, service and delivery great. Washer is noisy but washes good. Think the old wash machines are better made. Would refer to best buy, but not the product.

This washer does not perform as advertised. It does an extremely poor job of cleaning clothes on all settings. (I tried all.) The agitator in the washer is suppose to cycle clothes from the top to the bottom of the machine and then back to the top; however..., clothes that started on top stayed on top and were never cycled from top to bottom. My parents had a Maytag, (which has always been a good brand) and it clearly cycled clothes in the washer, thoroughly cleaning them. Not so with this washer. VERY DISAPPOINTING! After further in-depth review of other Maytag washer owners on-line, it appears that this is a common problem with the current line of Maytag top loading washers. You cannot always believe every product complaint on line, but in this case, they were very accurate.

Any time I'm in need or and its emergency Best Buy is always there for me I'm very happy with the store I'm very happy with every associate. Thank you, Greg D.

A great washing mashing and does a great job of cleaning our clothes.

After using this washer for less than 2 months, I found a big puddle of water under it after completing a normal load. So, I'm not too impressed at this point, although before this happened, I've been pleased with the performance of the machine. The Geek Squad will be servicing my machine this week, so more to follow....hopefully all goes well and my machine makes a full recovery.

I loved this machine at first BUT a little over a year later we started having problems with the lid. Now the hinge disintegrated and broke completely off. According to repair man this is a common problem. I really thought Maytag products would be better than this. The whole lid will have to be replaced AND it’s not covered in warranty. Really disappointed.

Do not buy! I would not recommend a Maytag to anyone. Poor customer service. We bought the washer in May, and 5 months later, it ate my clothing. It is also the loudest washing machine I have ever heard. After 48 minutes on hold and finally talking to a rep, they are not sure if it is under warranty. So, I may have to pay a rep $80 if they deem it not under warranty at their time of visit. They can not determine before their visit.

My experience with Best Buy was awesome. I bought an insignia washer that stopped working so I went back and exchanged it for a Maytag and it’s been the best washer I’ve had yet! Great customer service from all the employees at Best Buy. I had geek squad come to trouble shoot a noise that ended up being a balancing issue no big deal. And the guy from geek squad was very respectful and helped me understand exactly what I needed to do. Shout out to Best Buy in Eastgate Ohio y’all rock!

Auto sense doesn't work properly. It's dented too.

Let be honest, the washing machines from years ago were much better at cleaning and more durable, but destroyed the clothes. Our recent Front loader was nice, but didn't clean very well and had a long cycle time. Mold Issues were also evident. This Maytag machine has a glass top and electronic controls with an agitator. We have had it for plus six weeks and found it to be better than the LG front load machine in cleaning. So far so good. One bad note is that it is very selfish with water. The over ride option for extra water is nice but it is limited to Full load. Too bad it does not have a 1/2 load setting. Over all this appears to be a good machine with direct drive motor. ( no belts! ) At this point we are satisfied though my wife has a hard time getting clothes out of the deep tub since its up on a pedistall. The sales person @ Best Buy say these sell out fast since its a top loader with an agitator. Consumer reports rates the cleaning not so good compared to the front loaders. Who knows what the truth?. We are happy with this unit so far. Note: Please note that Whirlpool manufactures Maytag machines currently. Good Luck in your purchase!