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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 196 reviews

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73%
would recommend
to a friend

Customers are saying

Customers admire Office 365 Business Premium for its user-friendly interface and its suitability for small businesses. Many users appreciate the quick and easy installation process, while others find the installation and activation process to be a bit complicated. Some customers also find the subscription-based model to be annoying and the product to be expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 196 reviews
  • Pros mentioned:
    Presentation

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating: ★★★★★ Microsoft Office has long been a trusted go-to suite of applications for businesses and individuals alike, and it’s not hard to see why. With its wide range of powerful tools and intuitive interface, Microsoft Office continues to set the standard for productivity software. One of the standout features of Microsoft Office is its flagship software, Microsoft Word. This word-processing application offers a plethora of features and capabilities that make creating documents a breeze. From basic writing and formatting to advanced editing and collaboration tools, Word ensures that users can quickly and efficiently create professional-looking documents. Excel, another key component of Microsoft Office, is a true powerhouse when it comes to data analysis and manipulation. Whether you’re dealing with simple spreadsheets or complex financial models, Excel provides a rich set of functions and formulas that cater to different data analysis needs. Its intuitive interface allows even novice users to work with data effortlessly. PowerPoint, the presentation software in the suite, is renowned for its ability to create visually stunning and engaging slideshows. With a wide range of customization options, including various themes, layouts, and animations, users can craft impactful presentations that captivate and deliver their message effectively. One of Microsoft Office’s strengths lies in its seamless integration among its applications. For example, users can easily import data from Excel into Word, or embed charts and graphs from Excel into PowerPoint presentations. This interoperability greatly enhances productivity and simplifies the workflow. Moreover, Microsoft Office offers cloud-based storage and collaboration features through its Office 365 subscription service. This allows users to access their documents and work on them across multiple devices, ensuring that important files are always within reach. In terms of user experience, Microsoft Office boasts a familiar and intuitive interface. With a clean and organized layout, finding the right tool or feature is straightforward, minimizing the learning curve for new users. Lastly, Microsoft provides regular updates and support, ensuring that the suite remains secure and up-to-date with the latest features and improvements. Overall, Microsoft Office is a versatile and powerful productivity suite that continues to deliver in terms of functionality, ease of use, and innovation. Whether you’re a student, professional, or business owner, Microsoft Office is a reliable companion that helps streamline your work, boost productivity, and elevate your overall efficiency.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MS 365 / Mac Sonoma OS issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After debating about staying with Home / Student version, I switched. There is many extras on 365 - but I reaally didn't need them. The One drive and cloud based is ok. However, I had immediate problems with running anything off my desktop, Files wouldn't open. Could not save. All permission issues that I'm battling for the 2nd time now. Microsoft support was good in the sense of wanting to solve, but wanted to blame it on apple. Apple support blamed 3rd party. After many days and too many hours on the phone, we decided to wipe the computer and back up to pre Sonoma OS. It actually worked!! Just recently after never wanting to update the OS - somehow maybe something slipped thru and it started again. I spent 3.5 hours 1 night on the phone with MS support. Anothert hour the next day with Apple. ITs been a week now and cannot do anything other than view or edit strictly on the 1 drive, I cannot email any files. Hopiing to get to the apple store tomorrow to se if a genius can come up with anything other than wiping and restoring.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Be prepared

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I could easily install this on my laptop as a stand-alone package. I didn't realize that it needs to be integrated into my server. If you don't have an IT department, I don't recommend it. The configuration took more effort than I wanted to put into it and the alternate option is to become hostage to Microsoft by using a domain that is set up by them.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. We'll pass along your feedback about the installation process. We're glad to hear you were able to get it all set up in the end.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Complicated setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this from the retailer where I bought my new laptop. Subsequently, I had issues with transferring my old Outlook files into the updated Outlook program. After working extensively with a Microsoft rep, I found out I paid WAY too much for the Office 365 suite. I could have purchased it directly from Microsoft. Would I still have had data transfer issues had I done that? Maybe. But I would have paid a lot less for the Office suite! Despite my issues with setting up the products, it's still a requirement for my business, so I have to recommend this updated version.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Carolyn,

      Thank you so much for sharing your experience in a review. We're sorry for the frustration you dealt with but we're happy to know you're up and running with Office 365. We care about your experience and your business.

      In the future, know that Microsoft has your back - we've created an entire website dedicated to customer support for all our Office products. In addition, you have free and unlimited access to our Customer Support Team. They'll help you with any Microsoft related issue whenever you need. Here's a link to access both of those resources: https://support.office.com/home/

      Feel free to reach out to us again, anytime.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    I love the 365 business standard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 365 business standard is pretty good. I am used to getting the regular version but I was informed that it is beneficial to get the 365 instead because I would be update with latest version of Microsoft word. The business version has a lot of features. I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    techo deficient purchaser-local geeks were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer is fine getting microsoft 365 installed was a joke (not a funny one) on the phone or chat box with geeks for over 15 hours with no result (this was with out sources people) finally I went to the Brentwood Store in missouri and those geeks got the job done thank god for local geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office Business review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have been using Microsoft's product for years and they are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just started my own business and Best Buy's Geek Squad advised programming I would need and assisted in getting all software downloaded onto my new computer. It was a great service to have, especially when you are used to having a company IT team assist. Highly recommended, not only for their computer skill(s) knowledge but kindness and willingness to go above and beyond to ensure your setup/any issues are resolved prior to leaving the store.

    I would recommend this to a friend
  • Cons mentioned:
    Activation

    Rated 4 out of 5 stars

    Microsoft 365 Business Standard 5 users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Globally good, difficulties on activation & installing

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick electronic delivery and super easy installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Worth the value. I really enjoy being able to work on all projects with just one software.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Best Buy was unable to get this working.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me about 10 hours with customer service to get a product code to activate the software. Best Buy was unable to do give me an accurate one. I was unable to download so after a lot of threats they finally refunded my money. DO NOT BUY THIS AT THE STORE. The customer service rep even told me not to replace it as they can't provide an accurate product code and don't normally refund your money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the product i needed. I appreciate Christian helping me

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    MICROSOFT 365

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A LITTLE HARD TO INSTALL BUT A GREAT VALUE AND EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Business standard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for business and personal use. Have not had a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was straight forward, easy to follow instructions and I definitely feel that my money was well speant. The product serves its functional allowing my business needs to be met.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well for the most part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does work on all of my devices, but not the same. It also didn’t transfer all of my contact information, there are some website addresses that did not transfer. The other issue has to do with using it on a Mac, The appearance of contacts on the Mac is completely different than on my PC, this is very annoying.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The things I can do with this are awesome. I wish things were explained better and easier to navigate when you are not very tech savy

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    No help from best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this and got a product key on my receipt from best buy. When trying to use the product key it says it’s already been activated by another person. Called Microsoft and they said I have to deal with Best Buy. After 2 hours on the phone with Best Buy they had no solution. Do not buy from a 3rd party. I would recommend purchasing from Microsoft directly

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but difficult to get help with setting up. I recommend because it’s really all there is for a PC. Wish Mac were more universal with business environment

    I would recommend this to a friend