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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2556 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,556 reviews
  • Pros mentioned:
    Lightweight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! The only thing is that the battery life doesn’t last like it says. I personally don’t mind I always have the charger w me but I’d say it does last a couple hours before recharging. Very fast very lightweight too!! I use it for work and school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this laptop!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have waited almost two years to write this. I love this little laptop! I was previously an Apple user but due to job loss, this was the only laptop I could afford. I thought it would be perfect to hold me over until I could afford to buy a new Macbook, but I have lost the desire or need to do that. This thing is perfect for documents, web browsing, emailing, and all the basic things you'd need it for. I'm not sure how it would work for anything super technical, but if you need to do the basics it is perfect! My only issue is the keyboard isn't backlit, so if it is too dark it can sometimes be an issue. But that's actually the only negative.

    I would recommend this to a friend
  • Pros mentioned:
    Light, Touch screen

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going almost a year strong with this one! Perfect for school and work and gets the job done! I love thé touch screen feature! It’s light so it’s easy to transport and the colors are adorable. 10/10 recommend for college students who are balling on a budget.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice lightweight and easy to use. I love the touch screen creator, it makes my job raiser.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great for a student

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I have had it for 2 years now and it has been worth the investment. I use it mostly for school and writing papers. The touch screen is a feature I had to have, and I would never get another laptop without it.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Okay laptop but not for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop started off great! But then after a few months and year, it couldn’t withhold the updates and overheats a lot. You will definitely need a laptop cooling fan. And it doesn’t hold credit card information well. Sometimes it provides everything and then sometimes partial information. The best thing about this is that it is touch screen. The sucky thing about this is that it’s not an apple and if you ever go in S Mode DONT!!!!! It’s really hard to get back to regular mode. S mode allows you to download canvas and IG and all of that. But provides a lot of freakin viruses

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several apple, HP, and Dell laptops in the past. I chose this laptop, even taking a risk on it being open box, because I liked the compatibility, size, and features that it offered. I have had nothing but a great experience with this laptop and the battery life Has exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest I wasn’t expecting much but as I got this laptop, it performed better than expected. I currently use this laptop for college and work and because of how lightweight it is, I can take it anywhere and it’ll last for a pretty long time. The size isn’t as big as my old laptop so it isn’t hard packing it to my bag.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Lightweight

    Rated 5 out of 5 stars

    Excellent Computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this compact computer! It’s fast and has all the bells and whistles for what I need for my business!

    I would recommend this to a friend
  • Pros mentioned:
    Light, Touch screen

    Rated 4 out of 5 stars

    Love this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. love the touch screen option, and the light weight of this computer.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Lightweight

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer dmall compact super fast great cennection between phone and computer. Great for what i need

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop and I love it. It’s lightweight, easy to use, thin, and touchscreen!

    I would recommend this to a friend
  • Pros mentioned:
    Light, Touch screen

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, durability, convenience for on the go. Great touch screen ability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. The color. The size. The function. It's a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Perfect laptop for the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this laptop for almost 2 years and have had no complaints what so ever. I yse it everyday for school. Very fast, beautiful display, and fast charging.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and awesome❤️❤️ i recommend this beauty to everyone! Nice color and runs faster❤️

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best laptop I have ever owned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best laptop I have ever owned! it runs so smoothly, and I love the fact that it is touch screen. Better than the tablet with the attached keyboard because that one It has the functionality of a laptop & tablet due to the touch screen. Have owned it for a year now and I have had zero issues. This is definitely my new laptop, when it starts to deteriorate I will definitely purchase a new one

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing laptop, from what I understand it runs smoothly the touch screen is supreme and it’s so easy to navigate everything!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Big greats can come in small packages.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has a very fast responsiveness when starting up or updating. Not only does it look very neat but it's extremely reliable for a person that maybe taking classes. Small size was easily carried in a mini backpack with style.

    I would recommend this to a friend
  • Cons mentioned:
    Ports, Storage

    Rated 4 out of 5 stars

    a good upgrade to leave apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was bought to replace my dying apple, after a decade of only apple, Microsoft surface laptop kept coming up in my research. Size, it seems appropriate sized for me I used it for research , personal business, and pleasure. I think I over estimated how much I could save off of it. I think I have 50 files on it and it seems to already be 40% full. It bothers me that there is only one usb port, I don't care much for cd's so it does not bother me that there is no insert for it. I would buy this laptop again, just with bigger memory,

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for giving Surface a try, welcome to the family! We appreciate you taking the time to tell us your thoughts. It’s great to hear that it’s working well for you. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft