Customer Ratings & Reviews

I brought in my daughter's computer to get cleaned up & I wasn't really sure how much it was going to cost...Needless to say, I was greatful that I was offered the membership bcause it was significantly cheaper than what I would have had to pay without it & it also covers other Best Buy purchases.

The Membership is good, but the agent was rude when I picked up my computer. I did not remember the color of my computer, and it took them a long time to find it. And when I want to make sure it work. he said my 20 minutes were up. This was the 2nd time that I brought in the computer, and the 1st time they told me it was good, but it was not. I am in a customer service business and would never treat a customer loke that/

I love the Best Buy total membership it comes with great perks and a lot of support from Geek squad when it comes to repairs or any questions I have about my products I purchase with Best Buy. And free 2 year warranty on all items purchase with Best Buy is amazing‼️

I feel secure knowing I have a five year warranty. I purchased a TV from another competitor I was treated horribly. I will now be going to Best Buy for high ticket items. Thank you for restoring my faith and offering quality products.

Buying a new computer, switching to Windows 11...and both requiring the transferring of data and other considerations we were not aware of. The Geek Squad representatives were patient in explaining necessary changes, making recommendations, and following through

This membership it totally worth the price. We buy most of our house appliances through BestBuy, and let all face it, sometimes the items we buy don't cut it. This plan allows us to swap to a different item within a certain timeframe, even if we just don't like it. I was also very happy with the current NFL Sunday Ticket via YouTube TV Promo with having this membership.

I signed up for Best Buy’s Total Plan, and it’s been completely worth it. The biggest benefit for me has been the extended warranty and protection. it gives me peace of mind knowing my devices are covered beyond the manufacturer’s warranty. On top of that, the free Geek Squad support is super helpful. Anytime I’ve had a question or needed help setting something up, I’ve been able to get quick and reliable assistance.

I have had this membership for several years now and have found it to be extremely useful, especially since I make a lot of my electronic purchases at Best Buy. It’s always nice knowing that I can call and we’ll have someone there available to help me and at reduced prices as well.

Best Buy Total gives me real peace of mind. Tech support, exclusive deals, and protection all in one—totally worth it. I’ve saved money and stress more than once. The service is fast, friendly, and reliable. If you shop tech often, this membership pays for itself. Highly recommend!

This membership saved us at least $40 dollars already this year. A Geek Squad staff member helped us set up our new computer and transfer our old files from the old computer to the brand new one. This was a savings of $40 for the entire process. If we have any more questions or need assistance, we know where to go now!

The membership pays for itself if you shop at Best buy often. Free shipping, tech support, and protection plabs are very helpful. The 24/7 tech support and included extended warranty coverage are great perks as wekk as free shipping, which saves money and time. It is so worth it if you buy electronics often, but if you don't, you may not use all of the benefits.

The overall membership is highly recommended. The benefits, including member-exclusive pricing and unlimited Geek Squad assistance, provide excellent value. The extended protection plans on purchases also offer significant reassurance.

I really like this subscription with the amount I shop at Best Buy. I feel like it could either be less expensive or them add more deals or something but it's pretty nice to have if you're a frequent shopper.

I had a very pleasant experience working with Ryan and Jonah from the Best Buy in Mira Mesa, CA. I wanted to build a new PC, and had spent time researching every part. I had very specific questions about which parts were the best on the market right now, and tech terms I wasn't familiar with, and they were able to answer all of them. They spent ample time with me until all my questions were answered, and all the bases were covered. I just picked up my PC build today, and they absolutely knocked it out of the park. I am super excited to jump into some new-and-improved gaming. I can't emphasize enough how helpful both Ryan and Jonah were in this process. They really know computers, they were easy to talk to, and they were diligent about helping me find every part I was looking for. They are both truly great, upstanding employees that deserve to be recognized for going above and beyond. Overall, I had a very positive experience working with Geek Squad, and I would build with them again.

I had the best customer service that anyone could wish for. Thanks to Abby and Steven. Abby is smart, polite, kind and patience. Steven went out of his way to make sure I was happy. I will recommend this Geek Squad team to everyone.

The My BESY BUY total membership protection plan is easy to use the claims process was incredibly easy and fast. I went online, explained the issue, and a technician was scheduled promptly. They arrived on time, were very professional, and had the microwave fixed quickly. This plan saved me from a major headache and expensive repair costs."

My new Whirlpool dryer was defective and didn't dry even one load after delivery and installation. GEEK technician was scheduled in a few days and said repair costs were extensive and recommended replacement. I was required to pay an additional $80 for an upgrade to a boxed machine. Delivery of new machine will be in another week. My membership is fantastic. I think.

This is great as it provides you with guarantee for all purchases and the service has been excellent! For the full year Best Buy has never let me down either by getting great customer service in the store or by chat or by phone the team have been fantastic. I would love to renew but $180 is quite expensive. I’m still contemplating renewal but I cannot fault this membership and service.

Worth every penny. Could not solve an issue that brought my old laptop to a halt. All my hardrive memory was used up but could not figure what was causing that. It forced me to buy thiss new laptop and the rep recommending buying the Total Membership. Well I bought it in and within 10 min the Geek Squard found the issue and restored 100 gig of memory. I can use my old laptop now.

We’ve really been enjoying our Best Buy membership. The discounts and exclusive offers have already paid off, and the free shipping makes things super convenient. It’s been worth it for our household, and we plan to keep it going.